F Stop LLC

He received his refund on 4/19/via his Visa card

Customer was refunded via PayPalWe apologize for the delay

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However when Fstopgear contacted me their resolution was that they ship my order from ChinaBecause of the risk of extra fees (both custom and VAT, which I had to pay, about euro ) I decided to wait for the original sending which Fstopgear promised will be shipped as soon as the european warehouse is restocked, which they say it will be before the end of this monthAKA I shall recieve my order first week of augustIf it arrive at that time months have pastI'm holding all my thumbs that it will Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2016/02/12) */ There was an issue processing your refund because it was a partial refundWe apologize for the inconvenience and delayWe are addressing the issue right nowIn order to expedite the refund process, we will mail you a check today for the purchase price of $plus $for tax, making your total refund $Again, we apologize for the inconvenience and delay

Hello,This customer was refunded on 8/18/to their original payment method, Visa ending in ***. Thank you,f-stop

Complaint: ***
I accept the resolution, but I would like to note that it is unacceptable to wait over months for a refund after multiple conversations to customer service - each time being told it would be processed in 10-
days AND,,,,also I would like to note that the refund was >only< processed in response to my notice to the business of filing a Revdex.com complaint.I think it's important for consumers to be aware that it took a complaint to the Revdex.com to facilitate a refund Brilliant product offerings,,, poor customer service
Sincerely,
*** ***

Last Friday I filed a complaint *** in regards to the service provided by F Stop LLC I notified them of this, and today they were very eager to resolve my complaints and did issue the refund I was seekingGreat! They apologized and kindly requested I dismiss my filed complainantI
visited the Revdex.com website, but it does not appear I can rescind my complainantPlease let me know if this can be updatedI am impressed at the speed of their responseOne reviewer of their products said he spent the better part of months trying to resolve product deliveryI am relieved! Thank you for having some power Revdex.com!

Hello, It appears the pack and ICU have been delivered The tracking information can be found here: https://*** I sincerely apologize for the delay and can only hope that you like your new Kashmir, but if you need to return it, or the ICU, you can request an RMA at **@fstopgear.com I refunded the €for the gatekeeper straps, because we are still out of stock on this item I will have customer service get in contact with you to check in and see how the bag is doing, or if you need that RMA Best of luck on your adventures!!! ***

Hello, An update was posted about KitSentry on Kickstarter on 8/7/16; it can be read at the following link: https://www.kickstarter.com/projects/fstop/kitsentry/posts/KitSentry backers have been offered a credit toward an f-stop merchandise equal to their Kickstarter pledge ***
is the main point of contact for KitSentry (*@fstopgear.com) and I've asked him to reach out to ***. *** is on vacation until 8/30, but if there are any follow up questions I can talk with *** upon his return and provide an update *** was also concerned about the lead-time with f-stop merchandise He can contact **@fstopgear.com or at *** and they can help him pick items are are currently in stock; this will avoid any long lead timesPlease don’t hesitate to contact me if there are any other questionsThank you, ***

Complaint: ***
I am rejecting this response because:
The status of my order is "sent to fulfillment" since November I'm afraid I will be kept waiting againTherefore I have cancelled my order and requested for a full refund
Sincerely,
*** ***

His order was delivered. Unless he sends the product back to us, I cannot refund it. All he has to do is get the product back to us, and request a shipping label. Then, we can do his refund. In my notes, it shows he have provided a shipping label. As far as I know, he has not returned the product...

yet.

Complaint: [redacted]
I am rejecting this response because:  The company refunded the original purchase price.  That is a pathetic response and, while it probably meets their legal requirements, is stunningly short of reasonable...

business behavior in the current day.  Normal businesses grant such refunds without forcing their customers to file complaints with the Revdex.com and Attorney General.  Normal businesses don't charge your credit card months before they will ship the product.  Normal businesses don't take 2-3 months from receipt of a return to issue a credit.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2016/02/12) */
There was an issue processing your refund because it was a partial refund. We apologize for the inconvenience and delay. We are addressing the issue right now. In order to expedite the refund process, we will mail you a check today for the...

purchase price of $159 plus $13.80 for tax, making your total refund $172.80. Again, we apologize for the inconvenience and delay.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.
However when Fstopgear contacted me their resolution was that they ship my order from China. Because of the risk of extra fees (both custom and VAT, which I had to pay, about 100 euro ) I decided to wait for the original sending which Fstopgear promised will be shipped as soon as the european warehouse is restocked, which they say it will be before the end of this month. AKA I shall recieve my order first week of august. If it arrive at that time 8 months have past. I'm holding all my thumbs that it will.
Sincerely,
[redacted]

Hello [redacted],I sincerely apologize for the delay in shipping your order.  We received some inventory into Europe and are working on filling orders.  Your order has been sent to fulfillment so that it can ship, but I've requested an update so that I can confirm the exact...

shipping date.  Please give me 1-2 days and I will follow up with an update.Thank you,f-stop

He received his refund on 4/19/2016 via his Visa card.

We have been in contact with the customer and are shipping his gear to him this week.Please close this case.Sincerely,

Customer was refunded via PayPal. We apologize for the delay.