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F & Su-stor It Reviews (5)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because nothing was past due on my account and I never agreed to this payment over the phone at any time I called and spoke to a rep for the company and he apologized that he knew he was wrong when he took my money without authorization This is wrong and now the comments are making it worse There was no money past due everything was up to date In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello [redacted] ,I have spoke with [redacted] this morning and have confirmed that this complaint should be closedHe agreed on a recorded conversation that he has no complaint with our companyThe disputed payment made was credited to his bank last weekThis was done in the interest of crediting him to satisfy his complaint even though he did give us authorization to do soHe agreed that amount of was past due and he is willing to pay this todayThis is the amount that was in question last week.You can see from the attachment that is account is now current until 3/*/with the recent payment which was credited as discussedI hope this clears things up and if there is any further questions it would be great if [redacted] would contact me directly at ###-###-#### I would be more than happy to assist in any wayPlease consider this a closed case.Thank you, Steven H***

Dear [redacted],I did speak to the homeowner and this case has been resolved. He realized the balance charged was past due and he agreed to pay it on a previous call to our office. The charge was authorized.  The home owner is now up to date on his account.  Thank you, Steven He[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because nothing was past due on my account and I never agreed to this payment over the phone at any time   I called and spoke to a rep for the company and he apologized that he knew he was wrong when he took my money without authorization.  This is wrong and now the false comments are making it worse.  There was no money past due  everything was up to date   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted],I have spoke with [redacted] this morning and have confirmed that this complaint should be closed. He agreed on a recorded conversation that he has no complaint with our company. The disputed payment made was credited to his bank last week. This was done in the interest of crediting him to satisfy his complaint even though he did give us authorization to do so. He agreed that amount of 277.64 was past due and he is willing to pay this today. This is the amount that was in question last week.You can see from the attachment that is account is now current until 3/*/2017 with the recent 277.64 payment which was credited as discussed. I hope this clears things up and if there is any further questions it would be great if [redacted] would contact me directly at ###-###-#### I would be more than happy to assist in any way. Please consider this a closed case.Thank you, Steven H[redacted]

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Address: 6209 W Kellogg Dr, Wichita, Kansas, United States, 67209-2331

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