Dear [redacted] ,In response to the rejected response from complaint ID [redacted] .Korman Residential Property replaces carpet throughout the entire apartment when a resident moves out and the carpet is damagedWe do not patch carpet throughout the apartmentThe reason being it would be visibly noticeable, there would be seam marks and a difference in colorUnfortunately we already properly disposed of the damaged carpet that was taken out of this apartment.Kind Regards,Colleen MDirector of Customer RelationsKorman Residential Properties
Dear *** ***,Upon reviewing the complaint from *** *** against Korman Residential Properties at *** our records indicate that on August 20, *** put a deposit on unit *** and signed paperwork that stated he was taking a month lease.On August 26, *** signed his
month lease beginning August 26, and expiring October 25, On August 28, he brought in a notice to vacate for October 9, At this time our Assistant Manager told *** that he can leave on the 9th but that he is financially responsible until October 25, *** was told by our staff that the gift card promotion was for a month lease onlyPlease note that our staff did provide *** the option for renting a furnished suite for the exact time frame that he needed but he decided to sign a month unfurnished lease insteadI have attached the proper documents in order for you to see that *** was well aware that his lease expired on October 25, 2015.Kind Regards,Colleen MDirector of Customer Relations
Dear *** ***,This is in response to the complaint filed by *** *** a resident at our *** *** ApartmentsWe have been actively taking care of the situation with the insects and we believe it is not an infestationWhen *** reported this to us she told us there were a few
bugs and one was on her bedThe Pest Bureau is currently treating her apartment and will continue to on a weekly basis until the problem is resolvedWe are also addressing the stress cracks in her bedroom wallPlease see the attached email that states she had decided to stay and finish out her leaseWe do not feel a refund is needed at this time.Kind Regards,Colleen M.Director of Customer Relations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I should be responsible for repair of damaged area, I am not responsible to bring the whole apartment's carpet to brand new colorObviously used area will not match new repaired area but I should not be responsible for changing everything to brand newRepairs are supposed to match used and current refurbished condition.If unable to resolve, I want the carpet that was removed from my apartment because you are making me pay for new one ! I want to know why I was not asked this before charging me
Regards,
*** ***
Hi [redacted], In response to the complaint submitted by [redacted] ID [redacted].Upon a move out inspection of [redacted]’s apartment, it was determined that the carpet was not salvageable due to bleach stains on the carpet. (Please see the attached photos) The carpet was BRAND NEW upon [redacted]...
[redacted]’s move in. The original cost of the carpet was $1191.86. This carpet is expected to have a five year lifespan, therefore, we must charge [redacted] for the remainder of the time lost. Please see the breakdown below: 5 Year Lifespan =1825 daysUnit Vacant 12/2/15 to 12/30/15 =29 days[redacted] Occupied the unit 12/31/15 to 11/15/16 = 321 daysLost Life of Carpet =1475 days at .65 per day = $958.75Less Security Deposit and Interest = ($500.86)Total Due for Damage = $457.89 I have also attached a copy of the lease with highlighted areas that pertain to damages to the apartment. Please see pages 3, 4 and 11.
Dear [redacted],In response to the rejected response from complaint ID [redacted].Korman Residential Property replaces carpet throughout the entire apartment when a resident moves out and the carpet is damaged. We do not patch carpet throughout the apartment. The reason being it would be visibly noticeable, there would be seam marks and a difference in color. Unfortunately we already properly disposed of the damaged carpet that was taken out of this apartment.Kind Regards,Colleen MDirector of Customer RelationsKorman Residential Properties
Dear [redacted] ,In response to the rejected response from complaint ID [redacted] .Korman Residential Property replaces carpet throughout the entire apartment when a resident moves out and the carpet is damagedWe do not patch carpet throughout the apartmentThe reason being it would be visibly noticeable, there would be seam marks and a difference in colorUnfortunately we already properly disposed of the damaged carpet that was taken out of this apartment.Kind Regards,Colleen MDirector of Customer RelationsKorman Residential Properties
Dear *** ***,Upon reviewing the complaint from *** *** against Korman Residential Properties at *** our records indicate that on August 20, *** put a deposit on unit *** and signed paperwork that stated he was taking a month lease.On August 26, *** signed his
month lease beginning August 26, and expiring October 25, On August 28, he brought in a notice to vacate for October 9, At this time our Assistant Manager told *** that he can leave on the 9th but that he is financially responsible until October 25, *** was told by our staff that the gift card promotion was for a month lease onlyPlease note that our staff did provide *** the option for renting a furnished suite for the exact time frame that he needed but he decided to sign a month unfurnished lease insteadI have attached the proper documents in order for you to see that *** was well aware that his lease expired on October 25, 2015.Kind Regards,Colleen MDirector of Customer Relations
Dear *** ***,This is in response to the complaint filed by *** *** a resident at our *** *** ApartmentsWe have been actively taking care of the situation with the insects and we believe it is not an infestationWhen *** reported this to us she told us there were a few
bugs and one was on her bedThe Pest Bureau is currently treating her apartment and will continue to on a weekly basis until the problem is resolvedWe are also addressing the stress cracks in her bedroom wallPlease see the attached email that states she had decided to stay and finish out her leaseWe do not feel a refund is needed at this time.Kind Regards,Colleen M.Director of Customer Relations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I should be responsible for repair of damaged area, I am not responsible to bring the whole apartment's carpet to brand new colorObviously used area will not match new repaired area but I should not be responsible for changing everything to brand newRepairs are supposed to match used and current refurbished condition.If unable to resolve, I want the carpet that was removed from my apartment because you are making me pay for new one ! I want to know why I was not asked this before charging me
Regards,
*** ***
Hi [redacted], In response to the complaint submitted by [redacted] ID [redacted].Upon a move out inspection of [redacted]’s apartment, it was determined that the carpet was not salvageable due to bleach stains on the carpet. (Please see the attached photos) The carpet was BRAND NEW upon [redacted]...
[redacted]’s move in. The original cost of the carpet was $1191.86. This carpet is expected to have a five year lifespan, therefore, we must charge [redacted] for the remainder of the time lost. Please see the breakdown below: 5 Year Lifespan =1825 daysUnit Vacant 12/2/15 to 12/30/15 =29 days[redacted] Occupied the unit 12/31/15 to 11/15/16 = 321 daysLost Life of Carpet =1475 days at .65 per day = $958.75Less Security Deposit and Interest = ($500.86)Total Due for Damage = $457.89 I have also attached a copy of the lease with highlighted areas that pertain to damages to the apartment. Please see pages 3, 4 and 11.
Dear [redacted],In response to the rejected response from complaint ID [redacted].Korman Residential Property replaces carpet throughout the entire apartment when a resident moves out and the carpet is damaged. We do not patch carpet throughout the apartment. The reason being it would be visibly noticeable, there would be seam marks and a difference in color. Unfortunately we already properly disposed of the damaged carpet that was taken out of this apartment.Kind Regards,Colleen MDirector of Customer RelationsKorman Residential Properties