F & W Media

Dear Revdex.com – We have spoken with Ms [redacted] and have apologized for the confusion and identified the $ order charged to her cardThe charge was for an order Ms [redacted] placed in DecemberThe product was on back-order and just released hence the timing of chargeThis $charge was not related to the Beading Email she received in error instead this was for a valid order she placed in our Sky & Telescope storeWe do apologize again for the confusion! Thank you / [redacted] Style Definitions */

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:MrM [redacted] has made it clear, very clear, how helpful he is to his customersI don't have a problem with this company robbing people through contracts, but I do have an issue with them being disloyal and unprofessionalIt is CLEAR that there will be no solution through the Revdex.comMrM [redacted] claims they don't have any "he said she said" policies, however they do run a business based off of said lies between the sales reps and the consumersMrM***, is it he said she said when your sales reps are slipping scathing lies through their teeth when trying to sell a car? My sales rep told me that my car had an auxiliary port which come to find it never didNo big deal, but to me, without he said she said situations, no one would buy your cars!! Is every single conversation over the phone documented? If so, please provide proofIf not, I stand to correct you that there are some he said she said things going on behind the scenes which are purposefully not documented because, well that would mean CCN would have to stick to their word (which they clearly can't be bothered to)From the point of purchase, my mother was present and was inquiring of the price of the carShe was never told an answer, rather, she was haggled for hours with a "we'll see" and "not sure yet"It is clear to me and anyone else who will read these messages, that CAR CREDIT NATION is not a company that stands by their wordCar credit nation is a company represented by a "VICE PRESIDENT" (aka I'm the owners son so I didn't actually qualify for the title, it was just handed to me when my father realized I wouldn't do anything else with my life) who cannot be bothered to use proper punctuation and spelling when writing to customersThank you MrM***, for proving my point (in writing this time) of how little you care about your customers and how easy it is for you to take our money then push us as far away as possibleYou have not ONCE, in these several messages, given me any type of solutionRather, you have basically said "good luck, let me know if you want us to take more money from you." It is no wonder that your name is so tarnished you can no longer afford to keep your Falls Church location openI wish your company the best in your future scamming and I also wish you the best in life, seeing as you really have such a prideful company at your leisure and you really seem to going far in lifeThe last part was sarcasm, in case you may have missed that! Regards, [redacted]

[redacted] purchased the vehicle from Car Credit Nation in Falls Church on 04/09/ Her contract was financed by [redacted] *** The Falls Church location merged into the Winchester VA location at the end of August If I understand the complaint correctly, she has stated that it is not showing up on her credit report The trade line would be reported from [redacted] , LLC and not Car Credit Nation.We are affiliated with [redacted] and I have been able to confirm the trade line was reported in April through August of as an open current account with [redacted] In September it was reported as transferred to another lender due to [redacted] transferred the account to [redacted] Finance, LLC We are not affiliated with [redacted] Finance and she would need to contact them at ###-###-#### if she has any issues with credit reporting from them.She also mentioned in the complaint she was having some problems with the vehicle The Winchester location does have a service center and she can contact the service center at ###-###-#### option

Dear Revdex.com - Our Customer Service Department processed a refund of [redacted] $on Saturday, October 25th, and cancelled his membershipThank you - [redacted]

[redacted] ***, We are sorry so hear about the number of inconveniences you have endured since purchasing the Toyota from Car Credit Nation.I reviewed the entire mechanical situation and here is what I have found.The vehicle was purchased knowing it had a check engine light and that Car Credit Nation would assist in getting codes pand prepaired if they came back on03-16-- The car was originally returned for service for the check engine lightIt had both codes documented from the purchase date(pand p0330)The vehicle was diagnosed and parts were ordered that would not arrive the same day 03-23-- [redacted] brought the vehicle back to install the ordered parts Knock sensors and mass air flow sensor Car Credit Nation completed both repairs at no charge to the customer03-28-- Customer returned with a check engine light again and a complaint that the vehicle shakes at highway speeds and when brakingCheck engine light was on for a emissions vacuum leak which is a completely different code from what was originally repairedWe explained that the check engine light could be a result of a bad gas cap or the gas cap not being tightened all the way so the light was cleared and told customer to advice us if light comes back A front caliper was causing the vehicle to shake when braking Car Credit Nation replaced both front calipers and front brake rotors at no charge to the customer once again.04-29-- The vehicle returned to the service department because the check engine light did return and she couldn't pass emissionsthe codes in the car this time were ppppThe first two codes were for the gas cap and a vacuum hose which was cracked These parts were replaced at no chargeThe third code we had was a vehicle speed sensor in which it was not malfunctioning at that time Code was cleared and was not seen again.The fourth code was due to a exhaust leakExhaust systems are always checked during safety inspections prior to sale so the customer was charged for the exhaust repair of $We also completed the emissions test for her.During ALL of the above service visits NONE of the parts replaced were actually covered under any warranty or service contract These were good faith repairs performed by the dealer for the customer From what I can see we have gone above and beyond what was required.Car Credit Nation is not responsible for your registration fees Unfortunately we can only reimburse you for what was paid which was a year registration If you want two years you can get the vehicle registered on your own and be reimbursed by Car Credit Nation for what was paid through your retail installment contract.Unfortunately there is not an option to return your vehicle or Cancel your Retail Installment ContractThat being said you are welcome at any time to bring the vehicle in as a trade to purchase another vehicle We would need to start by appraising your current vehicle.Thank You,Chris M [redacted] JrVice PresidentCar Credit Nation

Dear Revdex.com: We have searched our records and have no record of a call from Mr [redacted] We reached out this a.mand left him a voice mail; as well as sent him his DVD two-day service, as requested and replied to his emailThank you / [redacted] Style Definitions */

[redacted] You state that you "were told by somebody in management that if your car ever broke down before the loan was paid off, there would be some kind of assistance whether it be mechanical or financial being that they also owned the loan company at the time"Unfortunately we do not have a "he said she said" policy Here at Car Credit Nation we document everything that is promised on both sides of the agreement If there is anything that was promised to you, documented, and has still not been fulfilled, please bring that to my attention so I can make sure you are taken care of Thank YouChris M*** JrVice President Car Credit NationOffice: ###-###-####

[redacted] , We are sorry to hear that your [redacted] needed mechanical repairs performed From the information I gathered it looks like your vehicle has been repaired and is in back in your possession The vehicle was towed in 6/1/after business hours to our dealership at no charge to you On 6/2/your vehicle was repaired by Car Credit Nation Our service department explained that the shifter was not putting the transmission in the correct gear due to a loose shifter linkage This problem was resolved and the vehicle was back in your possession the same day This repair was completed as a goodwill from Car Credit Nation at no charge to you As you stated in your complaint, you are currently past due on your down payment which must be satisfied Unfortunately we do not have a return policy but you are welcome to have the vehicle to be appraised by Car Credit Nation at any time to see if you are eligible to trade or sell the vehicle Please let me know if you have any other questions on concerns.Thank You,Chris M*** JrVice President Car Credit NationOffice: ###-###-####

[redacted] I am sorry to hear you did not have an exceptional experience at Car Credit Nation As far as you receiving the wrong vehicle at delivery, when you purchased you had test driven both vehicles Within our hour exchange policy window you returned and requested to exchange the vehicle you had originally purchased The vehicle you originally drove off the lot was not a mistake Since you were within that hour window we allowed your exchange Since then you have voluntary surrendered your vehicle and have been offered a settlement agreement We have not heard back from you yet Please let us know if there is anything else we can do for you.Thank You, Chris M*** **Vice President Car Credit NationOffice: ###-###-#### "We Deliver More Than Just Cars."

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is marginally satisfactory to me No additional unauthorized charges have been made to my credit card and, days after it was promised, a check was cut and finally and was received by me yesterday, days after it was promised Assuming the check clears we can consider this resolved No explanation has been offered as to why these unauthorized charges were made in the first place Thank you for your help Regards, [redacted]

Dear Revdex.com - Our customer service team sent Ms [redacted] the pattern on May 14thWe hope she has received it alreadyWe apologize for any inconvenienceThank you

Dear Revdex.com - We contacted Ms [redacted] on Thursday, May 7th and gave her detailed instruction on how to access the site with the bonus content related to her purchaseThank you!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint When checking my account this morning,charges from 1/were goneWhen checking a little later, there are now new charges posted for today.Can the wrong account be deleted and the correct account remain active, and I be refunded the additional charges that were appliedI checked with the account I log in with this morning, you and I both stopped the billing........I don't know what the other account isI would be ok with remaining a member if we can get the billing fixedI log in and use debbie [redacted] I am not sure what other account is being referred toI still want my refund Someone can call me at ###-###-#### if this would make it easier Regards, [redacted]

Dear Revdex.com: Our customer service team issue a refund for the full amount this morning January 6thOur customer expressed she was satisfied with the outcomeThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]

Dear Revdex.com: Our Customer requested a $refund; we issued a refund to their [redacted] card todayCustomer also requested an apologize and explanation of procedures We have emailed both the husband [redacted] and his wife [redacted] since they both contacted us independentlyThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint An apology does not guarantee that my personal information wasn't sent out to unauthorized individuals They did not address/advise that the problem had been resolved Personal information is a very important and private issue that F+W Media seems not to take seriously from their response An apology does not meet the standards of finding the problem and letting me know that my personal information is not floating around in cyber space Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] @***.com>Date: Mon, Jul 18, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com I have read the reply to my complaint against Car Credit NationI disagree with their response regarding my issueAs I stated in my complaint, when I drove my vehicle to their service center to have the wheel bearing repaired, my car was running fine( no missing, stalling, sputtering, etc.) I received a call at approx10:am the same day I took the car inI was told the car was taken for a test drive to see if the bearing needed replaced, and if the temperature gauge would rise to an overheating levelI was told at that time that the bearing would be replaced, and the cooling system was working properlyAt 2:pm the same day, I received another callThe person I spoke with, said the bearing had been fixed, but that that they encountered another issueThe number ignition coil also needed replacedI get that replacing spark plugs is a regular maintenance procedure, but within a time span of hours, my car went from running normally to somehow being damagedI'm not buying their storyI took my car to another mechanic and had the coil replacedCar Credit Nation mechanics will never touch my car againFurthermore, I will not recommend anyone to purchase a vehicle from their businessI should have paid better attention to the bad reviews I read on their website before I purchased a car from themThere certainly is a truth behind the phrase: "buyer beware"Regards, [redacted]

I will accept their response because I do not think there is anything else I can do at this pointIt will definitely affect any potential business that I would do with them in the futureWhat I asked for did not cost them anything, they could have emailed itIt was already something they had: I paid for the service, yet they did not even respond to my requestNo answer, just simply ignored me totallyThat is an example of VERY poor customer serviceI will think or or times before I purchase anything else, I will search out other sources first, and do business with those who have good customer relations [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***