Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] MsMis incorrect about why I was looking for a new salonI never said that I was left for hours under a dryerI said that my stylist took on multiple clients at a timeEven with this, I was still in and out of that salon in a hour periodWhen I called her salon initially, she asked if I could come in that day at 12:for a consultationI already had plans and could not come in at that timeShe said that I would have a consultation at the time of my appointment, which I believe is customaryI do not believe that I "got ugly" with MsMI simply stated that I could not believe that she offered to "make things right and give me a refund" and then turned around the next day and said that she didn'tI told her that I couldn't believe a business owner would act that wayShe even said, "well the more I think about it"She offered a refund, plain and simpleI had to get my hair fixedIt cost me another $Kailyn seemed very inexperienced and nervousI have no problems with the size of the salonIt is a matter of professionalism
When I got the phone call from [redacted] to inquire about an appointment with us, she started out by telling me how she had been left sitting under the dryer at the previous salon she had gone toShe went on to say the lady who did her hair before was too slow and always kept her there for hoursI could tell she was aprehensive about going to a new place so I offered [redacted] a free consultation prior to scheduling the hair color serviceI suggested this to her three times explaining this would be a good way to meet the stylist and make her expectations clear so she could make sure she felt comfortable having her hair done here, she declinedKailyn gave me the details of the serviceShe said [redacted] wasn't pleased with the initial color so Kailyn applied another color on her roots to tone them for herWhen she shampooed the color out and dried [redacted] 's hair, [redacted] said it was much better and she was happy with itWhen I received her phone call saying she was unhappy with her color I asked her to come back in so I could see her hair and I told her I would be happy to fix it for herShe refused to come in even to let me see her hairI cannot rectify a situation like this if the client refuses to come in and even let me see themI did not tell [redacted] I would refund her money, I did tell her I would look into it and talk with KailynWhen I tried to get back to her there was no answerI received her message the following morning and intended to call her when I had a break between clientsShe called again and when I answered she asked for a refund and I told her that I had talked with Kailyn and went over what had transpiredI told her I had pulled her receipt and I was even more confused because I couldn't understand why she would leave a gratuity of $for a service she was unhappy withShe got ugly with me on the phone threatening to tell everyone how bad our salon isI told her I was sorry she was unhappy but if she wouldn't come in so I could at least see her hair I was not refunding her moneyIn all fairness I did try to resolve this but [redacted] completely refused to be reasonableKailyn said she was happy when she left the salonWe have clients in and out of here all the time, no one has ever had this issue beforeI feel I do not owe her a refundKailyn did the work and she should be paid for her timeI am not sure why she was upset that I left the salon I used my lunch break to go home for an appointment thereI wasn't doing her hair, Kailyn wasI think [redacted] expected a very different enviromentWe are a small salon and she seemed to think that was a bad thingI am sorry she wasn't pleased and I hope she finds a salon she is happy withBrenda M
I would just like to know why I was told by Brenda that she would refund me to "make things right"This was the conversation that we had on the evening of 4/5/when I told her how unhappy I was with my experience at her salonI am not sure why she changed her mind overnightThe next day she said, "The more I think about it, I am not going to refund you." I am not going to argue back and forthIf this is how she wants to do business that is up to herI would think that it would be much more productive to have a happy customer than an unhappy customerI am more likely to tell people of how poorly I was treated by a business than if I was treated wellThis conversation was heard by my husband as I was on speaker phoneSo when he heard of her change of mind the next day, he was also very surprised
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] What Brenda is not addressing is that SHE offered me a refund on 4/when we spokeWhy would I want to come back into her salon after I told her what a terrible experience I had just had? I was left alone with a seemingly inexperienced stylist, for almost hoursI was stuck in a chair for three times longer that what it should have taken for this processI have back problemsI was in so much pain from sitting for such a long period of timePerhaps if MsMhad been at her salon instead of being out taking care of personal business, she could have seen what was happening and interjectedI told her that I was absolutely not comfortable with her "fixing" my hairFrom what Kailyn told me they are mainly a male hair replacement salonMaybe they do some women's hairBut I do not get the impression that this is their specialtyI have NEVER asked for a refund from any businessHowever, I do expect a business to provide the service that is advertisedI find the Above the Fringe website very misleadingI just want to know why Brenda offered a refund on 4/and then lied the next day and said she didn'tThis is such poor customer serviceIf a customer is that unsatisfied with a service, and you offer them a refund, you need to stand by your word
I feel that I made a sincere attempt to make things right with [redacted] She flatly refused to come back in so I could even see her hairHow am I to "fix" something when the client refuses to even allow me to see itAnyone could leave the salon and call back asking for a refund just to get out of paying for their serviceI should be allowed to see the work if the client requests a refund I also find it misleading that [redacted] included a picture of her hair before the second color application was appliedWhat was shown in the picture was not the finished product [redacted] is not going to be a happy client any way I go with this situationIt is completely unfair for Kailyn to have done the work and then not be paidI have never had any complaints about our serviceThere are many different kinds of salons out thereEach person has to find the one that feels right to themOur salon is not that place for [redacted] , however that doesn't substantiate a refund for services renderedI hope [redacted] Mailnoff finds her "salon home" and is happy with her hairI think this is a learning experience that both [redacted] and us as hair stylists can learn fromThe consultation is very important, especially when you are giving or receiving a chemical serviceEach party should take the time for the consultationI feel if [redacted] had come in for the free consutation as I had suggested all of this would have been avoidedI do not feel a refund should be issued
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] In response to the tip, I always tip 15%, no matter what the serviceIt was very awkward that Kailyn was the one ringing me outIf it had been a receptionist, I probably would not have tipped as much since I was not happy with the serviceAnyone doing hair has to be licensed by the board of cosmetologyThis does not reflect their skill levelAnd yes, it may be perfectly legal to have one person working alone in a salonBut that does not mean that it is a good ideaI have been to a Salon Lofts with my daughterI have seen the set upThere are many individual stylists in their own areasBut there is not just one person in an entire buildingYes, MsMorrow is entitled to a break and can make her own scheduleHowever, I find it strange that she mentions that she was leery of me as a customerYet she decided to schedule her break for the entire time I was there as a brand new customerShe left the minute I arrived and never came backI would think that if you had a new customer who seemed nervous about a new salon, you might want to ensure their satisfaction and make sure that they were comfortableIt just seems like a very poor business decisionHad she been there, maybe we wouldn't be in this situation todayAgain, yes, MsMdid promise a refundI am not going to waiver on thisMy husband was there for this conversation and will verify what he heardMsMasked if I wanted to let her tone my hairI told her that I was not comfortable coming back into her salon after my poor experience that day with KailynAgain, she said, "How can I make things right?" I told her that I would like a refundShe agreed to the refund, asked how I paid, told me she would look up my information and call me backWe have been over all of thisThis is really becoming a waste of timeMsMneeds to refund meWhat I experienced that day way beyond awfulAlmost hours in a chair for a hair process that should have taken 1/hoursMaximum Especially since I was the only person thereAgain, Kailyn's hands were shaking the entire time...I did not know if she was nervous, or having some kind of caffeine withdrawI have tried to explain as simply as possibleIt was not that difficult of a processI cannot believe that MsMwould expect me to want to come back into her salon after having such a horrible experienceI expect a full refundMsMneeds to fulfill this, or I will take her to small claims court to resolve this issue Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] MsMis incorrect about why I was looking for a new salonI never said that I was left for hours under a dryerI said that my stylist took on multiple clients at a timeEven with this, I was still in and out of that salon in a hour periodWhen I called her salon initially, she asked if I could come in that day at 12:for a consultationI already had plans and could not come in at that timeShe said that I would have a consultation at the time of my appointment, which I believe is customaryI do not believe that I "got ugly" with MsMI simply stated that I could not believe that she offered to "make things right and give me a refund" and then turned around the next day and said that she didn'tI told her that I couldn't believe a business owner would act that wayShe even said, "well the more I think about it"She offered a refund, plain and simpleI had to get my hair fixedIt cost me another $Kailyn seemed very inexperienced and nervousI have no problems with the size of the salonIt is a matter of professionalism
When I got the phone call from [redacted] to inquire about an appointment with us, she started out by telling me how she had been left sitting under the dryer at the previous salon she had gone toShe went on to say the lady who did her hair before was too slow and always kept her there for hoursI could tell she was aprehensive about going to a new place so I offered [redacted] a free consultation prior to scheduling the hair color serviceI suggested this to her three times explaining this would be a good way to meet the stylist and make her expectations clear so she could make sure she felt comfortable having her hair done here, she declinedKailyn gave me the details of the serviceShe said [redacted] wasn't pleased with the initial color so Kailyn applied another color on her roots to tone them for herWhen she shampooed the color out and dried [redacted] 's hair, [redacted] said it was much better and she was happy with itWhen I received her phone call saying she was unhappy with her color I asked her to come back in so I could see her hair and I told her I would be happy to fix it for herShe refused to come in even to let me see her hairI cannot rectify a situation like this if the client refuses to come in and even let me see themI did not tell [redacted] I would refund her money, I did tell her I would look into it and talk with KailynWhen I tried to get back to her there was no answerI received her message the following morning and intended to call her when I had a break between clientsShe called again and when I answered she asked for a refund and I told her that I had talked with Kailyn and went over what had transpiredI told her I had pulled her receipt and I was even more confused because I couldn't understand why she would leave a gratuity of $for a service she was unhappy withShe got ugly with me on the phone threatening to tell everyone how bad our salon isI told her I was sorry she was unhappy but if she wouldn't come in so I could at least see her hair I was not refunding her moneyIn all fairness I did try to resolve this but [redacted] completely refused to be reasonableKailyn said she was happy when she left the salonWe have clients in and out of here all the time, no one has ever had this issue beforeI feel I do not owe her a refundKailyn did the work and she should be paid for her timeI am not sure why she was upset that I left the salon I used my lunch break to go home for an appointment thereI wasn't doing her hair, Kailyn wasI think [redacted] expected a very different enviromentWe are a small salon and she seemed to think that was a bad thingI am sorry she wasn't pleased and I hope she finds a salon she is happy withBrenda M
I would just like to know why I was told by Brenda that she would refund me to "make things right"This was the conversation that we had on the evening of 4/5/when I told her how unhappy I was with my experience at her salonI am not sure why she changed her mind overnightThe next day she said, "The more I think about it, I am not going to refund you." I am not going to argue back and forthIf this is how she wants to do business that is up to herI would think that it would be much more productive to have a happy customer than an unhappy customerI am more likely to tell people of how poorly I was treated by a business than if I was treated wellThis conversation was heard by my husband as I was on speaker phoneSo when he heard of her change of mind the next day, he was also very surprised
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] What Brenda is not addressing is that SHE offered me a refund on 4/when we spokeWhy would I want to come back into her salon after I told her what a terrible experience I had just had? I was left alone with a seemingly inexperienced stylist, for almost hoursI was stuck in a chair for three times longer that what it should have taken for this processI have back problemsI was in so much pain from sitting for such a long period of timePerhaps if MsMhad been at her salon instead of being out taking care of personal business, she could have seen what was happening and interjectedI told her that I was absolutely not comfortable with her "fixing" my hairFrom what Kailyn told me they are mainly a male hair replacement salonMaybe they do some women's hairBut I do not get the impression that this is their specialtyI have NEVER asked for a refund from any businessHowever, I do expect a business to provide the service that is advertisedI find the Above the Fringe website very misleadingI just want to know why Brenda offered a refund on 4/and then lied the next day and said she didn'tThis is such poor customer serviceIf a customer is that unsatisfied with a service, and you offer them a refund, you need to stand by your word
I feel that I made a sincere attempt to make things right with [redacted] She flatly refused to come back in so I could even see her hairHow am I to "fix" something when the client refuses to even allow me to see itAnyone could leave the salon and call back asking for a refund just to get out of paying for their serviceI should be allowed to see the work if the client requests a refund I also find it misleading that [redacted] included a picture of her hair before the second color application was appliedWhat was shown in the picture was not the finished product [redacted] is not going to be a happy client any way I go with this situationIt is completely unfair for Kailyn to have done the work and then not be paidI have never had any complaints about our serviceThere are many different kinds of salons out thereEach person has to find the one that feels right to themOur salon is not that place for [redacted] , however that doesn't substantiate a refund for services renderedI hope [redacted] Mailnoff finds her "salon home" and is happy with her hairI think this is a learning experience that both [redacted] and us as hair stylists can learn fromThe consultation is very important, especially when you are giving or receiving a chemical serviceEach party should take the time for the consultationI feel if [redacted] had come in for the free consutation as I had suggested all of this would have been avoidedI do not feel a refund should be issued
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] In response to the tip, I always tip 15%, no matter what the serviceIt was very awkward that Kailyn was the one ringing me outIf it had been a receptionist, I probably would not have tipped as much since I was not happy with the serviceAnyone doing hair has to be licensed by the board of cosmetologyThis does not reflect their skill levelAnd yes, it may be perfectly legal to have one person working alone in a salonBut that does not mean that it is a good ideaI have been to a Salon Lofts with my daughterI have seen the set upThere are many individual stylists in their own areasBut there is not just one person in an entire buildingYes, MsMorrow is entitled to a break and can make her own scheduleHowever, I find it strange that she mentions that she was leery of me as a customerYet she decided to schedule her break for the entire time I was there as a brand new customerShe left the minute I arrived and never came backI would think that if you had a new customer who seemed nervous about a new salon, you might want to ensure their satisfaction and make sure that they were comfortableIt just seems like a very poor business decisionHad she been there, maybe we wouldn't be in this situation todayAgain, yes, MsMdid promise a refundI am not going to waiver on thisMy husband was there for this conversation and will verify what he heardMsMasked if I wanted to let her tone my hairI told her that I was not comfortable coming back into her salon after my poor experience that day with KailynAgain, she said, "How can I make things right?" I told her that I would like a refundShe agreed to the refund, asked how I paid, told me she would look up my information and call me backWe have been over all of thisThis is really becoming a waste of timeMsMneeds to refund meWhat I experienced that day way beyond awfulAlmost hours in a chair for a hair process that should have taken 1/hoursMaximum Especially since I was the only person thereAgain, Kailyn's hands were shaking the entire time...I did not know if she was nervous, or having some kind of caffeine withdrawI have tried to explain as simply as possibleIt was not that difficult of a processI cannot believe that MsMwould expect me to want to come back into her salon after having such a horrible experienceI expect a full refundMsMneeds to fulfill this, or I will take her to small claims court to resolve this issue Thank you, [redacted]