Fabian Oil Reviews (%countItem)
Fabian Oil Rating
Address: 20 Oak Street, Oakland, Maine, United States, 04963
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Address: 20 Oak Street, Oakland, Maine, United States, 04963
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Good morning. I am a small store in rural ***. I recently purchased 1000 gallons of gasoline from Fabian Oil. After the gas was delivered I put some in my care as well as another customer and both vehicles broke down. I called my tank inspector and he instructed me to put the gas in a clear cup to see what it looked like. At first it was clear then cloudy and you could see separation. This could be 2 things bad gas or water. After speaking with 2 other sources that also deliver gas it is the responsibility of the supplier to check for water. On their delivery slip it indicates there was no water. When they came up to check the gas they said their must have been water in the tank. It is their responsibility to check and if there is a delivery should not happen. I called Fabian to insist they rectify the situation and they said it was my problem. I want them to pump this tank and provide me with new gas. That is it.
The customer ordered 1000 gallons of E10 87 octane gas on 5/7. On 5/11, our driver loaded at the *** terminal – ***. Our driver arrived at customer’s site at 6:46 PM and collected a bank check from the customer, for fuel being delivered, as required. Our driver indicated that the spill bucket had a lot of water in it, so he used his hand pump to remove as much as possible. He also mentioned that the fill pipe and bucket were both very rusty and were flaking badly. Once the water was removed from the spill bucket, he stuck the tank, found that that there was 3 inches of liquid in the tank. Our driver specifically said that he was very aware of looking for water because he had just pumped out the spill bucket and the condition of the fill was poor. He was adamant that there was no sign of water and had no reason to believe anything was wrong. As a side note, we offer the service of checking for water as a courtesy to customers to hopefully avoid issues before mixing gas with water. Our drivers are not chemists, nor are they licensed tank inspectors. Their job is to safely operate commercial trucks and deliver fuel. They cannot see the tanks that they are delivering to as they are most often underground, and the water finding paste is not a guaranteed test to check for water. If the liquid in the tank was phase separated gasoline, then the paste might not recognize it as water regardless. Station owners by *** law must have a certified “A/B Operator” on site that has completed a lengthy training process outlining the care and maintenance that go with owning a gas station and hazardous material storage tanks. They are required to check tanks regularly and keep a detailed daily inventory, as well as maintaining up to date equipment with a leak detection program. The fuel that was previously in this tank was 90 octane gasoline that contained no ethanol. After delivering, our driver measured the tank again, and had 18 inches of liquid, still no sign of water. This particular load was 11,000 gallons total, loaded at the same terminal on the same BOL (terminal ticket), and had 3 other stops in the region. No other customers reported any issues with the fuel. The customer called the next day to say that two different vehicles (one of which was her own) had died in the parking lot, and she was questioning if she had bad gas. Based on her description, I assumed that it was water in the tank. The next day we had our lead driver drive to the customer’s site to stick the tank and inspect what was coming out of the pump. He found that the water finding paste now showed 3.5 inches of water in the bottom of the tank, and what was coming out of the pump appeared to be mostly, if not all water. At this point, she said that a third vehicle had experienced mechanical trouble after fueling up. Our lead driver advised the customer to make sure to “bag” the pumps and not sell any more gasoline until the situation was resolved. When I spoke to the customer again, I tried to explain that the water in the tank was an issue related specifically to her tank, and was not delivered with the gas as that is impossible due to the numerous failsafe measures in place at the fuel terminals. It is physically impossible for a truck to receive water when loading fuel. A few things made this problem worse than it needed to be. The owners of the station either were not checking the tank daily (as required by law) or were aware of the water and never said anything, hoping to have the cost of damage covered by someone else. They also did not have the correct filters on the pumps. Gasoline pumps selling gas with 10% ethanol should always use filters that are water sensing, so that in the event water leaks into a tank, as soon as it hits the filters they swell and plug preventing water from ever reaching a customer’s vehicle. This responsibility lies solely on the station operator. There should never be water coming out of any pump nozzle, regardless of what is in the tanks. The water should be removed from the bottom of the tank, and the gas floating on top should be fine as long as it goes through a polisher. There are Certified Tank Installers in *** that have this equipment available on hand and can provide this service directly to the station operator. The site should also have its tanks tested as it appears that water is making its way into the tank somewhere, and that needs to be corrected asap, so this cannot happen again.
On December 27, 2019 we got a kerosene delivery from deer pond. Two days ago on April 1st, 2020 my hot water tank stopped working. I hired an hvac tech to come service the unit. Upon taking the strainer out he discovered water inside the strainer and told me the only way water could get in there would be if the kerosene tank outside was filled with water. We both went around to the back of the house where the tank is located and discovered the cap the delivery guy takes off to fill the tank was never put back on after he put the fuel in. The tank was in fact full of water. When I picked up the cap there was a ring mark on the tank left from the cap bing there for awhile. I took pictures of the ring mark left by the cap as well as a picture showing where the cap was wleft. I immediately contacted Deer pond fuel to tell them what happened. They told me it had been to long, that anyone could have took the cap off, and that I would have had a problem way sooner. I then went on to explain that I have a deck built over it which probably helped buy time and we had a torrential a couple days before this. When the hvac tech over heard the conversation he went on to explain that it would take a long time for water inside the tank to to actually get high enough inside to make it into the hot water tank. I now plan to buy a new kerosene tank as water has been sitting inside the tank rusting it out. I want them to replace the money I have to spend on a new tank.
Fabian Oil in *** signed me up for auto delivery of propane without my permission after almost a year and half saying it was a requirement. They then delivered but charged the wrong account so the withdrew from my parents bank account and overdrew their account. I called to inform them of the error and they charged my credit card for approximately $25 which was the amount of propane they delivered. However what they charged on my parents account was significantly more. They say they charged for a full tank not knowing what it would be when they actually did a delivery. This occurred apparently on Monday, although I have no receipt to confirm this even after letting them know I’d like one, and I have asked for the charge on my parents account to be reversed and for them to cover the fees they have accrued due to Fabian’s error but as of today I haven’t received a call back, the money hasn’t been given back to my parents despite me paying the amount due and they aren’t attempting to correct their error by any means. I am furious and hoping to get this resolved.
The preauthorization of $123.27 does show as cancelled and not captured. While the preauth would show as a pending charge on the bank account, it should not show as a posted charge. I do not see that we captured the #123.27 on the card ending ***. If an over draft fee was assessed by the bank due to the preauth transaction, Fabian would refund this to the customer. A bank statement would be required showing the charge. The *** Branch manager was asked to follow up with the initial call. If he has not yet done so, please reach out directly to him. ***, the *** office branch manager, can be reached by calling ***.
I have had numerous problems with Fabian Oil in Augusta, Maine since they cemented there propane tanks on my property. They have replaced my gauges (that where used, broken to begin with) 3 different times in 5 years. the last time they said we wouldn't have a problem because they where new gauges and low and be hold the coldest night in Winter it is stuck on 80% and we run out of propane. Then they made us wait almost the entire day at home not giving us a time at all when they will show. (because we dont have jobs to go to) (sarcasm) Then they come give us propane and leave (hes not the guy who makes sure we get heat he just delivers it) still waiting for guy to make sure we actually get the heat given to us. Then he comes we have heat and he leaves without fixing the hot water. now waiting for him to return, with a sick kid at home. and talking to the office lady who was incredibly insensitive and rude. (not Sandy shes a doll)
on a different occasion we asked them to deliver us 100 gallons on two diff occasions and they filled our tanks and so instead of a 200 bill gave us a 700 dollar bill to pay. This is the worst company ever. If the tanks where not cemented this company would be replaced in the blink of an eye. They dont allow us to be disgruntled or upset. we become that and we get treated worse. They make us pay for there mistakes. I give no stars. nevermind it wont let me post unless I give them stars. lol
they left my family and I without oil for an entire weekend. I paid them on a Friday. she said they would definitely deliver it sometime Saturday at the latest. I waited all day Saturday. They never actually showed up until Monday afternoon. By then, we were almost frozen as it happened to occur during the coldest few days we've seen in a long time. Needless to say, we've found other options for oil. I recommend looking elsewhere.
I have looked into Mr. claims and he is absolutely correct. There are no excuses for not making the delivery sooner. Simply put, we dropped the ball. We have discovered a communication breakdown between the CSR and dispatcher, and are putting steps in place to prevent it from happening again. I have instructed our operations manager to contact Mr. to offer an apology and possible resolution. I sincerely hope Mr. will give us another chance to prove ourselves but I fully understand if he chooses otherwise.
went in on a Friday morning. prepaid for my oil. Told them about 6 times it was an emergency. our oil tank was completely empty. She said it would definitely be delivered by Saturday at the absolute latest. I waited all day Saturday. No oil. They didn't actually come until about 3 on Monday. It happened during the worst cold snap we've seen in a long time. Apparently they don't understand the word "emergency". I understand they close at 5 or whatever but couldn't the driver take a few extra minutes to swing by and make sure we didn't freeze all weekend? or do they not have the budget to pay 50 cents in overtime to their driver? Either way, we've moved on to a much more compassionate company who understands heating oil should be available when people need it.
Ordered heating oil on 12/26/2017 as of 1/5/2018 it has not been delivered. According to Brian in Dixfield it is because I was prepared, and called ahead. If I were a customer that waited until the last minute to call, I would get immediate service, but because I called ahead, I am permanently put on the back burner. I have called every day this week, each day they tell me I am set for delivery that day. I seem to be bothering them trying to get service. This is a very poor way to run a business.
Mr. did place an order on December 26th and the delivery was ultimately made on January 5th. Due to an extreme cold snap that hit the region for an extended period of time, we fell two plus weeks behind in our will call delivery schedule as a result of increased demand. Unfortunately, this was an industry wide problem. Under normal circumstances, most will call deliveries are made within a day or two after the order is placed. We regret that we were unable to make this delivery sooner. This was poorly communicated to Mr.. We have made attempts to contact Mr. in response to this review.
Tried to have propane delivered for a relative. I was paying cash for the delivery. I was told that they would not deliver without a credit check and a 250 dollar deposit. Why would I need to leave a deposit if I am paying in full using cash? The propane tank at the residence is their tank! Left without heat during 5 degree cold snap is shameful! Have been trying to get a delivery for three weeks with no luck. This is the Thomaston Maine location.
We have attempted to contact Ms. via email to get more details but our attempts to reach her are getting bounced back. Please contact Dan P @ 465-2000 at your convenience and he would be happy to look into this further. We do require a deposit for COD propane accounts, however, without additional information we cannot offer additional response.
Poor customer service. Estimated delivery was Friday and when I arrived home from work I called after noticing my oil was not yet delivered. The woman on the phone directed me to email. Through email Ryan informed me that oil had attempted delivery on Wednesday but were "unable to get up driveway". I was not notified until I reached out to them. Had I known they were having difficulty I would have walked down to the end of the driveway and gladly sanded whatever area I needed to as I was home from work that day. I was unaware this was an issue as *** was able to make multiple trips this week and I could see tar on most of the driveway. I believe it is very poor customer service to wait until 4 pm on a Friday of a holiday weekend to notify someone they will not receive their oil delivery. Luckily I was able to contact another company who are promptly delivering.
An online order was placed on December 16th. The first attempt to deliver was made on December 20th and a second attempt was made on December 22nd. The driver made a judgment call that the driveway was too icy and therefore unsafe to deliver. Our protocol is to immediately contact the customer and let them know that the delivery was not made but we failed to do so in this case…twice. We are looking into where the breakdown occurred to prevent this from happening again. We have attempted to contact Ms.