Fabra Cleen Carpet & Upholstery Cleaning Co

This customer who is also the homeowner, requested service restored after her spouse requested service to be turned off in December She states during her application process that she has also been living at the premise and public records show her there Up until the time of disconnection, this customer has had the benefit of natural gas She is also responsible for the outstanding gas bill which was collected before her service was scheduled to be turned on Piedmont Natural Gas has made three service calls to this home since 1/13/ Unfortunately, per our service technician notes, the Gas Pack at this home will not stay lit and an HVAC contractor will have to service the unit

I am rejecting this response because:If I'm RESPONSIBLE why wasn't a bill sent to me but to an out of state address?exactly you did not inform nor did you send me anything Regards, [redacted]

I have reviewed the customers complaint Our records indicate a pending order to raise the raiser for the gas meter, due to the meter set being partically under ground I have contacted our Operations Department in Charlotted, they in turn have spoke with the customer and have scheduled the order for Saturday , March 12th

Our records indicate the services at [redacted] to be turned off on 11/30/An order was issued and the technician turned off and sealed meter number [redacted] and documented the final reading as ***The final bill was issued for days service with a usage of therms for an amount of $This bill also reflected a previous balance of $49.51, so the bill dated 12/2/reflected a total amount due of $ On 1/26/we received a request for the meter at this address to be turned on, upon arrival of our technician; he discovered the reading on the meter was 5379, which is CCF’s more than the previous recorded readingThe meter was off and sealed, with no signs of tampering, therefore it was determined the meter had been misread on 11/30/The information was reported back to our billing services and a corrected final bill was issued for days, therms which totaled $We received your payment of $on 1/26/which leaves a balance of $ The meter was turned off 11/30/as requested and the final bill was been corrected to reflect the correct usage from 10/29/until 11/30/as set forth In the North Carolina Service Regulations and approved the NCUC However, in an effort to restore our relationship we have decided to credit this customer for the additional charges of $

I have reviewed the customers complaint and our records indicate the following:On 2/18/the meter was turned off and blinded The service technician recorded the reading at The account was finaled billed for days therm $ On 3/7/ we discovered the meter had been misread on 2/18/by ccf's We determined this was an error in reading on 2/18/because the meter was still locked and the blind was still in place, no tampering was indicated, therefore this was human error Once we determined this to be an error in reading we issued a corrected bill for days Therms for #156.67.We apologize for the inconvenience, however no adjustment is warranted I have credited the late payment charges and noted the account to allow an additional days for payment

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: I will be contacting the local new station as well as my attorney u are stating falsified information about my personal business! You are causing me undue stress based of informationI was not residing at the residence the time of the billI will be contacting the Utilities commission as well Regards,I w Dlanor ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] AFTER THE BILL WAS PAID MY GAS SHOULD HAVE BEEN BACK ON WITH IN 24HRS THE OTHER FACT TO THE MATTER IS THE EXCUSE THE TECHNICIAN GAVE ME WHEN HE DID COME BACK TO MY HOUSE TO JUST CHECK MY METER AND NOT TURN IT ON AFTER THE BILL WAS PAID IN FULL AND THAT I HAVE A YEAR OLD IN MY HOUSE ..I SHOULD NOT HAVE TO GO BUY ELECTRC HEATERS AFTER SPENDING OVER DOLLARS ..THIS UNACCEPTABLE PUT YOURSELF IN MY SHOES..ITS TOTAL NEGLIGENCE TO A PAYING CUSTOMER..REGARDLESS..24HRS MY GAS SHOULD HAVE BEEN BACK ON ..NO COMPANY IS THAT BUSY TO SERVE A CUSTOMER ..PURE NEGLIGENCE AFTER I PAID MY BILL AND I WISH TO SPEND MY MONEY WITH ANOTHER COMPANY..OR A HIGH COURT ABOUT THIS ONE INCIDENT TO THIS PARTICULAR COMPANY TO CHANGE THEIR BUSINESS PRACTICES TO CUSTOMER SERVICE ..UNACCEPTABLE TO MY YRS OLD SON Complaint: I am rejecting this response because: Regards, Rufus ***

Unfortunately, I was unable to retrieve the application call for this customer so that I could review the actual conversation I was only able to review notes and I found none indicating that a representative stated that the account would be fixed Again, Piedmont had advised this consumer to submit a document as proof of where she resided during the time of the bill in question We certainly thank her for providing this proof to you today in the form of a lease Due to this document we release her from this $old bill Her account will be credited the $283.09, in addition to the $return check charge Total account balance, $($past due amount)

I have reviewed the complaint and reviewed the customer's account history Our records indicate the customer applied for service on 2/12/and was scheduled for the next available date of 2/18/16, however no one was home and the service technician was unable to turn the gas on The order was then rescheduled for 2/19/between 8AM- 12PM (appointments are hour window and someone must be available) The service technician called prior to arriving and was advised the customer would be there in minutes The service technician waited for minutes no one arrived He left a door card advising customer to reschedule and he proceeded to the next scheduled order When the customer arrived home she called requesting the technician to come back, unfortunely, he was not able to return due to other scheduled orders Service scheduling reviewed the request and was unable to reschedule until Monday ( 2/22/16) We apologize for the inconvenience however we have attempted to turn on the customer service twice, and the customer has not been available Our options are : 1) All Day (customer available at premise all day) 2) Call Before Going (we call minutes when enroute) 3) Four Hour Appointment (8am-12pm or 12pm-4pm) 4) Arrangement to get in ONLY if property is vacant and unoccupied

The collection practices regarding family homes are based on the NC Statutes (which I have included below) Per public records, this applicant has received benefit of the gas that has been billed and not paid for Another family member has called about service here as recently as 8/ The past due bill along with any deposit will be due to restore service