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Fabra Cleen Carpet & Upholstery Cleaning

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Fabra Cleen Carpet & Upholstery Cleaning Reviews (24)

I believe this was a PNG error, draft should have been canceled and was only suspended for one month. Refund of draft is in the works to be returned. Please ask consumer to forward documentation on her bank's letterhead of the NSF charges and I will get those refunded
also. I apologize for the error. Thanks, Mary Walker, Piedmont Natural Gas

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactoryHowever, what steps will the business take to improve their Customer Service Relations and Service Appointment validation? Because if nothing is done to change, then this will be repeated incident to other customers.
Regards,
*** ***

I am rejecting this response because:
I was not informed of the service being cut off nor was I informed of the outstanding balance.From talking to one of their associates they stated the bill was being sent to an out if state address .being a home owner I should've been infirmed of this situation aswell as the bill should have been sent to me and I should've been notified of changes which piedmont gas failed to do.so why am I responsible for someone else's bill?no other company has made me responsible for someone else's outstanding bill accept for PiedmontWhy am I bailing someone out who failed to pay their bill when Piedmont could have thrown this person in collections and started a new contract with me.just know when it's time for him or to get your services back wherever he goes he will do the same thing because piedmont failed to take action.why was I not notified of changes?if you knew I was the homeowner aswell why were you sending bills to an out of state address?you guys are highly responsible

I apologize for the inconvenience of having the service disconnected; however, the last payment received on your account was June 2017. Unfortunately, the gas meter can be turned off without accessing the appliances, but when the meter is turned back on we are required to check and relight
each one for safety reasons. This time of year our service technicians are very busy and work as quickly as they can to get all field work completed. Also, when you receive a past due notice with your bill; please consider calling customer service for payment arrangements. That could help stop any disconnection in the future

Thank you for your response, please send documentation about where and when the previous family member moved and a lease to confirm your previous address. Those addresses will have to be documented, but I will contact you directly after that is done. Please send all documentation to fax # 8041. The documentation is needed to separate you from the previous customer. Public records show you affiliated with this address since 2012. Thanks so much

I apologize that you were unaware of outstanding bills due
at your home, you are correct, the bills were being sent to the address provided
by your ex-husband. Unfortunately, I
cannot change the fact that you had the benefit of gas usage while you were in
the home and are responsible for charges there.
We are unable to waive any of those charges accrued
at your family home

Our records reflect that in order to connect gas service the consumer was quoted unauthorized gas charges estimated in the amount of $and $safety remediation fees for a total amount of $
The consumer disputed the requirement to pay these charges; as the property owner she was
advised if she sent documentation of who the tenant was at the time the unauthorized gas activity we occurred we would bill the tenant. This documentation was never received; instead the property owner paid the quoted charges of $on November 13, 2015. A gas meter was installed and service connected on November 18, 2015.
We billed the unauthorized gas usage of cubic feet totaling $and safety remediation fees in the amount of $the following day; total amount $365.40. This amount less the consumer’s payment of $left an outstanding balance of $65.70.
Piedmont recently increased the safety remediation fees that are assessed when unauthorized gas usage is identified. The consumer was billed the increased fees although she was quoted the previous fees. We will honor the amount quoted to the consumer and remove the additional increased fee amount of $80.10. As a result there will be a credit amount of $ on the account due to the actual unauthorized gas charges billed of $were $less than the estimated charges of $quoted to the consumer. The credit amount will remain on the account and will be applied to the next bill for service
We relayed this information to the consumer and believe this to be a satisfactory explanation

I have spoken with this customer this morning.   There have been a couple attempts to gain access the the appliances here.   After our discussion, the realtor called to let me know that she installed a lock box so that our technician could get in.   That order was...

scheduled and worked this morning at 10:30.

I have reviewed this customer complaint.  Our records indicate we received a request to re-establish service at this address. It has been determined the applicant has an outstanding bill of $189.21. It has also been determined the secondary on the account has an outstanding bill from a...

previous address of $357.00, these charges are less than 3 years old and are under the Statues of Limitations.   Our records also indicate the primary and the secondary are family members, therefore both benefit from the service.   Based on this information,  in order to re-establish service the customer will be required to pay the outstanding bills, security deposit and a  reconnection fee.

I have reviewed the customers complaint.  Our records indicate a pending order to raise the raiser for the gas meter, due to the meter set being partically under ground.   I have contacted our Operations Department in Charlotted, they in turn have spoke with the customer and have...

scheduled the order for Saturday , March 12th.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] AFTER THE BILL WAS PAID MY GAS SHOULD HAVE BEEN BACK ON WITH IN 24HRS THE OTHER FACT TO THE MATTER IS THE EXCUSE THE TECHNICIAN GAVE ME WHEN HE DID COME BACK TO MY HOUSE TO JUST CHECK MY METER AND NOT TURN IT ON AFTER THE BILL WAS PAID IN FULL AND THAT I HAVE A 2 YEAR OLD IN MY HOUSE ..I SHOULD NOT HAVE TO GO BUY ELECTRC HEATERS AFTER SPENDING OVER 300.00 DOLLARS ..THIS UNACCEPTABLE PUT YOURSELF IN MY SHOES..ITS TOTAL NEGLIGENCE TO A PAYING CUSTOMER..REGARDLESS..24HRS MY GAS SHOULD HAVE BEEN BACK ON ..NO COMPANY IS THAT BUSY TO SERVE A CUSTOMER ..PURE NEGLIGENCE AFTER I PAID MY BILL  AND I WISH TO SPEND MY MONEY WITH ANOTHER COMPANY..OR A HIGH COURT ABOUT THIS ONE INCIDENT TO THIS PARTICULAR COMPANY .. TO CHANGE THEIR BUSINESS PRACTICES  TO CUSTOMER SERVICE ..UNACCEPTABLE TO MY 2 YRS OLD SON
Complaint: 12545575
I am rejecting this response because:
Regards,
Rufus [redacted]

I have reviewed the complaint and reviewed the customer's account history.  Our records indicate the customer applied for service on 2/12/16 and was scheduled for the next available date of 2/18/16, however no one was home and the service technician was unable to turn the gas on. ...

The order was then rescheduled for 2/19/16 between 8AM- 12PM (appointments are 4 hour window and someone must be available).   The service technician called prior to arriving and was advised the customer would be there in 10 minutes.  The service technician waited for 30 minutes no one arrived.  He left a door card advising customer to reschedule and he proceeded to the next scheduled order.   When the customer arrived home she called requesting the technician to come back, unfortunely, he was not able to return due to other scheduled orders.   Service scheduling reviewed the request and was unable to reschedule until Monday  ( 2/22/16).    We apologize for the inconvenience however we have attempted to turn on the customer service twice, and the customer has not been available.  Our options are : 1) All Day (customer available at premise all day) 2) Call Before Going (we call 30 minutes when enroute) 3) Four Hour Appointment (8am-12pm or 12pm-4pm) 4)  Arrangement to get in ONLY if property is vacant and unoccupied.

We have reviewed this consumer’s complaint and found that based on our research she too is responsible for the gas bill for the address of 4510 [redacted]   The bill amount of $283.09 was transferred to her active account based on the Lexis Nexis report that shows her living at...

the address of 4510 [redacted] 03/2014 – 09/2015.   This consumer paid the bill amount on 10/9/17 via credit card, but it was returned the same day as unauthorized payment.    This returned payment has caused a delinquent notice of $395.09 (amount includes the transferred bill); payment due by 11/15/17.       The consumer has advised us that she was living on a college campus during the time of the previous bill.   On 11/7/17 our Collections Department advised this consumer to send us proof of her residing on a college campus for that period.    As to date we have not received proof.   We again encourage her to do so that we can resolve this complaint.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12403443
I am rejecting this response because: I will be contacting the local new station as well as my attorney u are stating falsified information about my personal business! You are causing me undue stress based of false information. I was not residing at the residence the time of the bill. I will be contacting the Utilities commission as well.
Regards,I w
Dlanor [redacted]

Unfortunately, I was unable to retrieve the application call for this customer so that I could review the actual conversation.   I was only able to review notes and I found none indicating that a representative stated that the account would be fixed.     Again, Piedmont had advised this consumer to submit a document as proof of where she resided during the time of the bill in question.  We certainly thank her for providing this proof to you today in the form of a lease.   Due to this document we release her from this $283.09 old bill.   Her account will be credited the $283.09, in addition to the $25.00 return check charge.    Total account balance, $264.69 ($87.00 past due amount).

This customer who is also the homeowner, requested service
restored after her spouse requested service to be turned off in December
2015.  She states during her application
process that she has also been living at the premise and public records show
her there.   Up until the...

time of
disconnection, this customer has had the benefit of natural gas.  She is  also responsible for the outstanding gas bill
which was collected before her service was scheduled to be turned on.
Piedmont Natural Gas has made three service calls to this
home since 1/13/16.   Unfortunately, per
our service technician notes, the Gas Pack at this home will not stay lit and
an HVAC contractor will have to service the unit.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12499888, and find that this resolution is satisfactory to me.  Revdex.com I greatly thank you for your assistance. This balance will be paid today since it has been corrected. Just for clarification I will be paying the correct account balance of $87, the $150 deposit, and the fees which I guess is where the $27.69 came from, today. I know this would have never happened without the help from the Revdex.com.Thank you so much again!
Regards,
Christie [redacted]

Our
records indicate the services at [redacted] to
be turned off on 11/30/15. An order was issued and the technician turned off
and sealed meter number [redacted] and documented the final reading as [redacted]. The
final bill was issued for 32 days service with a usage...

of 5 therms for an
amount of $15.20. This bill also reflected a previous balance of $49.51, so the
bill dated 12/2/15 reflected a total amount due of $64.93.
On
1/26/16 we received a request for the meter at this address to be turned on,
upon arrival of our technician; he discovered the reading on the meter was
5379, which is 100 CCF’s more than the previous recorded reading. The meter was
off and sealed, with no signs of tampering, therefore it was determined the
meter had been misread on 11/30/15. The information was reported back to our
billing services and a corrected final bill was issued for 32 days, 121 therms
which totaled $119.86. We received your payment of $65.58 on 1/26/16 which
leaves a balance of $103.83
The
meter was turned off 11/30/15 as requested and the final bill was been
corrected to reflect the correct usage from 10/29/15 until 11/30/15 as set
forth In the North Carolina Service Regulations 
and approved the NCUC.   However, in an effort to restore our
relationship we have decided to credit this customer for the additional charges
of $103.83.

I have reviewed the customers complaint and our records indicate the following:On 2/18/16 the meter was turned off and blinded.  The service technician recorded the reading at 1807.  The account was finaled billed for 31 days    60 therm $64.44.  On 3/7/16...

we discovered the meter had been misread on 2/18/16 by 100 ccf's.  We determined this was an error in reading on 2/18/16 because the meter was still locked and the blind was still in place, no tampering was indicated, therefore this was human error.  Once we determined this to be an error in reading we issued a corrected bill for 31 days  163 Therms for #156.67.We apologize for the inconvenience, however no adjustment is warranted.  I have credited the late payment charges and noted the account to allow an additional 30 days for payment.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The work has been performed as indicated. 
Regards,
[redacted]

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