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Fabric Creations Reviews (4)

The initial vehicle complaint was that there was a rear knocking noise while driving, not at high speeds, the gauges were malfunctioning, tachometer and fuel gauge & the check engine light was on, along with an issue of a long crank before startingOn initial diagnosis, we tested the battery, alternator, & fuel pressureThe battery tested good, though needed a chargeThe alternator tested good as well at voltsThe fuel pressure test showed low pressure at psi, and fuel pressure would bleed offFuel pressure recommended specification is 30-psiThe recommended fuel pressure is required to be able to properly start a vehicleAs the fuel pressure was bleeding off, it created a situation where the pressure was below the recommended specification, thus causing it to take longer to start After receiving customer approval, we replaced the rear sway bar links for the knocking noise, and the windshield? to pass MO safety inspectionWe also replaced the fuel pump & filter to correct the fuel pressure issueUpon removing the original fuel pump, we found no signs of contaminated fuelStale or contaminated fuel can cause the formation of gum & varnish, resulting in poor performance or lack of powerIf the issue was due to stale fuel, the issue would resolve itself after the first fill up with new fuel Oxygen sensors are directly related to the amount of fuel that is required to start & run the vehicleThe electrical signal that is produced by a good performing oxygen sensor, goes up & down several times per secondWhen we checked the oxygen sensors on the vehicle, the signal was slow, only changing once or twice per secondThe customer declined replacing the oxygen sensorsWe will not issue a refund for the services performed, as they were all needed repairsWe stand by our diagnosis & stress that there are always other possible issues that can cause the issue of a slow startWe strive to treat all people fairly, no matter what gender, race, age, religion, disability, national origin, political preference, or any other reason

Initial Business Response /* (1000, 9, 2015/11/02) */
Revdex.com Case #XXXXXX
Nate *** / Veronica ***
In response to owner of the Ram dually, who had brake problems
Upon inspection of the braking system, our technician found rear brakes were grinding & metal to metal, a very unsafe
condition The rear brakes & brake rotors needed to be replaced On this vehicle in order to replace brake rotors the rear axles have to be removedUpon removal of the rear axles, it was discovered the right rear axle seal was leaking rear differential gear oil At this time I brought the boyfriend out to the vehicle and showed him the rotors and leaking sealHe asked what it would cost We gave him a price on the repair He said he would have to call his girlfriend He could not reach herHe stated, quote: "I'm going to make an executive decision Go ahead and fix it." days later received call from Ms*** about work preformed on vehicleThis was the first time I had talked to her I explained to her the rear brakes were unsafe & needed replacedShe went into a cursing rant I tried to explain her boyfriend made an "executive decision to" "Go ahead and fix it." Again she went into swearing rant I tried to explained why & what we had done She went into a 3rd cursing swearing rant
This is a list of the parts & labor for this job: Brake Pad Set: $76.69, Brake Rotors: $each, RtRear Axle Seal: 20.95, Differential Fluid: $ Labor: Hr$ Total: $(parts, labor & taxes)
B.A.T Boys
Claude W***
Initial Consumer Rebuttal /* (3000, 11, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Whether they found more to do with the truck or not to pay for the extended labor which was their fault, I should not have to pay I know that brakes and rotors cost $on the high endHe told my boyfriend "sorry it took so long that was my fault" but I still paid $in labor for it being "his fault"
Final Business Response /* (4000, 13, 2015/11/12) */
Customer seems to be confusedShe was not charged for any additional time, only Hours which is book time for the job, performed not hours, which she stated We brought the boyfriend back into the shop, showed him what needed to be done & gave him the cost for everything After he could not reach her, he gave the go ahead to do the job
Final Consumer Response /* (4200, 15, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took more than what they expected and he apologized saying "it's my fault it took so long" and I still paid for full laborThey are trying to take advantage of us as customers and are just covering tracksIf it is their fault it took so long (they were not going to take rotors off, then they were, then they decided they would not, finally toward the end they did) why am I paying for the extended labor? Which he admitted was his fault? It costs me $in labor! That's $100/hr and he said it was his fault for taking so longHow is this right for them to do such a thing?

Initial Business Response /* (1000, 5, 2017/04/26) */
Case #
On 4/25/customer came into the business with a Chevy Express Van with 205,miles for a Missouri State Inspection After the MoCertified Technician inspected the vehicle it was found to have play in the
passenger side front/upper control arm The Technician also said that you could visually see there was a problem because the angle of the tire was leaningIt is our policy to always show the customer problems found with their vehicles if possible, which is what our Technician did We have notified the Missouri Highway Patrol & spoke with Officer Groves who will be following up on this incident & the shop who passed the vehicle in question next week

The initial vehicle complaint was that there was a rear knocking noise while driving, not at high speeds, the gauges were malfunctioning, tachometer and fuel gauge & the check engine light was on, along with an issue of a long crank before startingOn initial diagnosis, we tested the battery,
alternator, & fuel pressureThe battery tested good, though needed a chargeThe alternator tested good as well at voltsThe fuel pressure test showed low pressure at psi, and fuel pressure would bleed offFuel pressure recommended specification is 30-psiThe recommended fuel pressure is required to be able to properly start a vehicleAs the fuel pressure was bleeding off, it created a situation where the pressure was below the recommended specification, thus causing it to take longer to start After receiving customer approval, we replaced the rear sway bar links for the knocking noise, and the windshield? to pass MO safety inspectionWe also replaced the fuel pump & filter to correct the fuel pressure issueUpon removing the original fuel pump, we found no signs of contaminated fuelStale or contaminated fuel can cause the formation of gum & varnish, resulting in poor performance or lack of powerIf the issue was due to stale fuel, the issue would resolve itself after the first fill up with new fuel Oxygen sensors are directly related to the amount of fuel that is required to start & run the vehicleThe electrical signal that is produced by a good performing oxygen sensor, goes up & down several times per secondWhen we checked the oxygen sensors on the vehicle, the signal was slow, only changing once or twice per secondThe customer declined replacing the oxygen sensorsWe will not issue a refund for the services performed, as they were all needed repairsWe stand by our diagnosis & stress that there are always other possible issues that can cause the issue of a slow startWe strive to treat all people fairly, no matter what gender, race, age, religion, disability, national origin, political preference, or any other reason

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Address: 14 Maple Rd, Orleans, Massachusetts, United States, 02653-3405

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