Fabric Depot

Fabric Depot has provided a refund to the customer as of March 13th, 2017.Due to the nature of our product the process of order fulfillment [pulling stock, measuring, and cutting fabric] it can take a number of days to complete the order fulfillment processThere is also a possibility that the yardage available is shorter than the amount ordered by the customer We do make it our policy to e-mail the customer of the shortage and receive confirmation from the customer prior to processing shipment and billing The customer's order was placed on February 24th and she was contacted on March 2nd of the shortage The time to contact the customer was longer than usual due to our warehouse sale On March 3rd the customer replied twice Our customer service representative saw the second e-mail and responded The customer then called our customer service representative at which point the customer's behavior was extremely disrespectful towards our customer service representative The customer’s complaint was expedited to the manager at which point we [Fabric Depot] agreed to provide a refund as well as complimentary expedited shipping of her order Because the customer had already issued a claim for the refund through PayPal we were unable to transact the refund through our channels We attempted to correct the issue, but it did take us a number of days to issue the refund See attachment for evidence of the refund We do apologize for the delay in the refund