Fabric Wholesale Direct

I was charged for my order on April 29. I still have not received and no phone gets
answered and my emails to support will not go thru
I hope someone there will call me and let me know what is going on.
Leota Zimlich
810-360-3991

Revdex.com:At this time, I have not been contacted by Fabric Wholesale Direct regarding complaint ID [redacted] .Sincerely, [redacted] ***

We understand your frustration as many of our customers need to reorder fabrics to complete their projectsUnfortunately due to the universal nature of the fabric industry, specific colors can have variationsThe quality of our canvas has however not changed whatsoeverIn this particular case, the canvas color may have a difference due to a dye lot variationThis is unfortunately a universal problem - it is simply impossible to replicate the exact same color over and over again during the manufacturing/dyeing process for fabricSometimes the variation is a minor 5%, sometimes the variation is 10%It really just depends on the manufacturing processNonetheless, I sincerely apologize for your specific case as I understand that you are in need of our old-stock canvasIf I was able to reproduce that same color for you - we wouldSince I am unable to resolve the problem by creating what you need, what I can do is grant a waiver of the rest ocking fee and issue you a full refund (so long as the fabric is in its original condition) upon receiving the fabric as a one time exceptionOur primary goal is to help all our customers complete their many diverse and unique projectsIf we are not able to provide you with a product because of a color variation, we are more than happy to accept your returnWe remain at your disposal if you have any further questions or concernsPlease give us a call at ###-###-#### to resolve this matterI hope you understand that issues like this are unavoidable, it is a biproduct of being in the fabric industryIt is not an issue that only we face, any company that produces textiles will understand the nature of dye-lot variationsRegardless, we are happy to accept a return and give you a full refund due to your dissatisfactionPlease reach out to us if we can help you in any other way possible

At this time, I have been contacted directly by Fabric Wholesale Direct regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They did not contact meI contacted them and the issue has not been resolvedThey refused to refund my money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Fabric Wholesale Direct regarding complaint ID *** I also have photos of what I described in the complaint if needed. Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Fabric Wholesale Direct regarding complaint ID [redacted].Sincerely,[redacted]

We understand your frustration as many of our customers need to reorder fabrics to complete their projects. Unfortunately due to the universal nature of the fabric industry, specific colors can have variations. The quality of our canvas has however not changed whatsoever. In this particular case,...

the canvas color may have a difference due to a dye lot variation. This is unfortunately a universal problem - it is simply impossible to replicate the exact same color over and over again during the manufacturing/dyeing process for fabric. Sometimes the variation is a minor 5%, sometimes the variation is 10%. It really just depends on the manufacturing process. Nonetheless, I sincerely apologize for your specific case as I understand that you are in need of our old-stock canvas. If I was able to reproduce that same color for you - we would. Since I am unable to resolve the problem by creating what you need, what I can do is grant a waiver of the rest ocking fee and issue you a full refund (so long as the fabric is in its original condition) upon receiving the fabric as a one time exception. Our primary goal is to help all our customers complete their many diverse and unique projects. If we are not able to provide you with a product because of a color variation, we are more than happy to accept your return. We remain at your disposal if you have any further questions or concerns. Please give us a call at ###-###-#### to resolve this matter. I hope you understand that issues like this are unavoidable, it is a biproduct of being in the fabric industry. It is not an issue that only we face, any company that produces textiles will understand the nature of dye-lot variations. Regardless, we are happy to accept a return and give you a full refund due to your dissatisfaction. Please reach out to us if we can help you in any other way possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Lucy G[redacted]
I really don't have a choice, I need the canvas!

At this time, I have been contacted directly by Fabric Wholesale Direct regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 
 They did not contact me. I contacted them and the issue has not been resolved. They refused to refund my...

money.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]