Fabricare Cleaners

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I find it interesting that the first communication I get from Clear Proprerty is only after filing a complaint with the Revdex.com - they never returned any of my dozen or so phone messages (after an initial contact) prior to me submitting the complaint, and they don't address (much less apologize for) the despicable way I was treated by their employee, [redacted] Also, they have NEVER come to my apartment to honestly listen to what I hear almost daily, sometimes for long periods of timeThe one time they did come to my apartment was a sham They had someone tip-toe in the apartment above and refused to listen to me when I tried to tell them it was not an accurate re-enactment of the truth The manager who was directing the re-enactment did say, "We have had to repair that floor before, it could be we need to repair it again." This tells me they knew there were noise issuesAs I type this, the loud creaking noises are occurring.Furthermore, this is the first time Clear Property has mentioned to me that I can move within the complex "free of charge" or leave the complex "without penalty" When I mentioned to Kat (Sunset Canyon employee) on the phone shortly after I brought this issue to light that perhaps they would have to move me to another apartment at Sunset Canyon's expense her response was, "That'll never happen." This was the only conversation I was involved in regarding that issue Neither statement "free of charge" or "without penalty" is quite accurateMoving "free of charge" or "without penalty" does involve moving costs, deposits, time off from work, etcThe bottom line is Sunset Canyon/Clear Property/PPA Group leased me a defective product and to make it right they are saying I need to pay hundreds of dollars and more than likely use vacation time from workThis is not "free" or "without penalty" If Clear Property leased a piece of office equipment, a copier for example, and that copier was defective, would Clear Property agree to get a replacement for an additional cost? I think not.Finally, if this issue was solely a "noisy upstairs neighbor" issue (and I firmly believe it is not solely a neighbor issue), then what Clear Property says is that an upstairs neighbor can make any extremely loud noise at any time for any length of time and the downstairs neighbor has no recourse other than to tolerate it or pay to get out of the situation Regards, [redacted] ***

Dear Ms***: I am in receipt of the letter dated May 16, and would like to formally refute the claims made by Mr***Mr [redacted] moved into Apartment 0427Q on November 7, 2015, prior to that we have record of three other residents living in that unit dating back as far as 2008; which is the same year we took over professional managementIn checking our work order records for that unit, I do not find that we have ever received a complaint regarding noise or the subfloor prior to Mr***'s tenancyWith each complaint that Mr [redacted] has made regarding the noise above him, we have attempted to remedy the issueWe have spoken to the resident above him about the noise, walked on the floors ourselves to see if we could mimic the noise Mr [redacted] has mentioned, made repairs to the floors in areas where we heard creaking sounds and called in a flooring company to assess whether or not a subfloor issue existsMr [redacted] has been made aware of all of these instances but unfortunately the noise issue still exists for himTo further verify the communications and efforts to remedy this issue, I have attached the memos of our correspondence with Mr [redacted] at the property level, correspondence with the resident above him regarding the noise complaint and the bid from the flooring companyIn an effort to make Mr***'s tenancy more enjoyable, he has been provided with the options of transferring apartments or releasing him from his lease without penaltyThe first conversation where this option was offered was on February 28, We completely understand the need for quiet enjoyment and would like Mr [redacted] to experience this, as an enjoyable experience is the goal for all of our residentsRegrettably, all of the efforts made to remedy the noise issue he is having have not been successful as he is still hearing noises from his upstairs neighborIn an effort of goodwill, we will again offer the following options regarding Mr***'s tenancy: Transfer to another apartment, free of charge Move out of the community prior to the lease expiration date, free of penaltyEither of the above options are welcome to Mr [redacted] and we are happy to work with him to make his transition to another unit or move-out as smooth as possibleWe ask that a decision from Mr [redacted] regarding his tenancy occur within days from the date of this letter

Please note that we have placed a credit for the amount of $under your accountWe are so sorry for any inconvenience

Dear Ms. [redacted]: I am in receipt of the letter dated May 16, 2016 and would like to formally refute the claims made by Mr. [redacted]. Mr. [redacted] moved into Apartment 0427Q on November 7, 2015, prior to that we have record of three other residents living in that unit dating back as far as 2008; which is...

the same year we took over professional management. In checking our work order records for that unit, I do not find that we have ever received a complaint regarding noise or the subfloor prior to Mr. [redacted]'s tenancy. With each complaint that Mr. [redacted] has made regarding the noise above him, we have attempted to remedy the issue. We have spoken to the resident above him about the noise, walked on the floors ourselves to see if we could mimic the noise Mr. [redacted] has mentioned, made repairs to the floors in areas where we heard creaking sounds and called in a flooring company to assess whether or not a subfloor issue exists. Mr. [redacted] has been made aware of all of these instances but unfortunately the noise issue still exists for him. To further verify the communications and efforts to remedy this issue, I have attached the memos of our correspondence with Mr. [redacted] at the property level, correspondence with the resident above him regarding the noise complaint and the bid from the flooring company. In an effort to make Mr. [redacted]'s tenancy more enjoyable, he has been provided with the options of transferring apartments or releasing him from his lease without penalty. The first conversation where this option was offered was on February 28, 2016. We completely understand the need for quiet enjoyment and would like Mr. [redacted] to experience this, as an enjoyable experience is the goal for all of our residents. Regrettably, all of the efforts made to remedy the noise issue he is having have not been successful as he is still hearing noises from his upstairs neighbor. In an effort of goodwill, we will again offer the following options regarding Mr. [redacted]'s tenancy: 1.    Transfer to another apartment, free of charge. 2.    Move out of the community prior to the lease expiration date, free of penalty. Either of the above options are welcome to Mr. [redacted] and we are happy to work with him to make his transition to another unit or move-out as smooth as possible. We ask that a decision from Mr. [redacted] regarding his tenancy occur within 30 days from the date of this letter.

Complaint: [redacted]
I am rejecting this response because:I find it interesting that the first communication I get from Clear Proprerty is only after filing a complaint with the Revdex.com - they never returned any of my dozen or so phone messages (after an initial contact) prior to me submitting the complaint, and they don't address (much less apologize for) the despicable way I was treated by their employee, [redacted]. Also, they have NEVER come to my apartment to honestly listen to what I hear almost daily, sometimes for long periods of time. The one time they did come to my apartment was a sham.  They had someone tip-toe in the apartment above and refused to listen to me when I tried to tell them it was not an accurate re-enactment of the truth.  The manager who was directing the re-enactment did say, "We have had to repair that floor before, it could be we need to repair it again."  This tells me they knew there were noise issues. As I type this, the loud creaking noises are occurring.Furthermore, this is the first time Clear Property has mentioned to me that I can move within the complex "free of charge" or leave the complex "without penalty".   When I mentioned to Kat (Sunset Canyon employee) on the phone shortly after I brought this issue to light that perhaps they would have to move me to another apartment at Sunset Canyon's expense her response was, "That'll never happen." This was the only conversation I was involved in regarding that issue.  Neither statement "free of charge" or "without penalty" is quite accurate. Moving "free of charge" or "without penalty" does involve moving costs, deposits, time off from work, etc. The bottom line is Sunset Canyon/Clear Property/PPA Group leased me a defective product and to make it right they are saying I need to pay hundreds of dollars and more than likely use vacation time from work. This is not "free" or "without penalty".  If Clear Property leased a piece of office equipment, a copier for example, and that copier was defective, would Clear Property agree to get a replacement for an additional cost?  I think not.Finally, if this issue was solely a "noisy upstairs neighbor" issue (and I firmly believe it is not solely a neighbor issue), then what Clear Property says is that an upstairs neighbor can make any extremely loud noise at any time for any length of time and the downstairs neighbor has no recourse other than to tolerate it or pay to get out of the situation. 
Regards,
[redacted]

There were a couple options available to this customer.  One would be a full dry cleaning credit for the amount of the jacket.  All of our customer service people have the authority to make this decision without approval of management.  A refund of the cleaning is never an issue for a...

customer asking for it.  Not sure why the complaint as this is our company policy and we always work things out with our customers for the last 35 years of our business. We also offered to repair the jacket but that offer was rejected.   Another option for the customer is to take it back to [redacted] which has a no questions asked policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: 1[redacted]
I will accept this response as soon as a credit of $18.79 is made to my account. The account number is [redacted] The order number was [redacted]. (Management made no offers to credit the account until now.) I feel it is necessary to settle this credit through Revdex.com as every phone call and email I have made to [redacted] has been ignored.
Sincerely,
[redacted]