Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [What upset me the day of the incident was that the pants looked like they were not dry cleaned at all and there was an employee that was smoking a cigarette, I could tell because the employee had a lighter in her hand and the place of business smelled like cigarette smoke I asked the employee to call someone, and see if the fee could be waived, because I rather do business somewhere else I was not given a choice, but to leave my pants there again or police would be called Moreover, I left and the police was called over $ I was given to options to pay or bring my pants back So I really had no choice, but to come back to get my pants cleaned, in doing so, the store was closed, even though the door said it should be opened from 7-pm and my watch said 4:pm So I had to make an extra trip that I really didn't want to make Then when I dropped off my pants and explained I had stopped back, but the store was closed, this particular employee denied the whole thing This business lacks customer service and don't think the issue was resolved in a professional matter I appreciate your time to read this and don't hesitate to contact me with further questions Regards, [redacted]
The customer was unhappy with the de-balling and de-linting of her pants She returned her pants to our store and we cleaned them again at NO CHARGE When the customer picked them up they met her satisfaction
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [What upset me the day of the incident was that the pants looked like they were not dry cleaned at all and there was an employee that was smoking a cigarette, I could tell because the employee had a lighter in her hand and the place of business smelled like cigarette smoke I asked the employee to call someone, and see if the fee could be waived, because I rather do business somewhere else I was not given a choice, but to leave my pants there again or police would be called Moreover, I left and the police was called over $ I was given to options to pay or bring my pants back So I really had no choice, but to come back to get my pants cleaned, in doing so, the store was closed, even though the door said it should be opened from 7-pm and my watch said 4:pm So I had to make an extra trip that I really didn't want to make Then when I dropped off my pants and explained I had stopped back, but the store was closed, this particular employee denied the whole thing This business lacks customer service and don't think the issue was resolved in a professional matter I appreciate your time to read this and don't hesitate to contact me with further questions Regards, [redacted]
The customer was unhappy with the de-balling and de-linting of her pants She returned her pants to our store and we cleaned them again at NO CHARGE When the customer picked them up they met her satisfaction