Fabulous Fades Barber & Beauty Salon

Review: On November 24th I went to Fabulous Fades to have my roots touch up and my highlights too. The person who did my hair was [redacted] and her phone is ###-###-####. I am giving her info in addition to the salon because this is how I made the appt. This was my first time meeting [redacted] so I explained her what I wanted a few times to make sure it was understood what the finish product I was expecting. Also to make sure I asked a couple times if this was something she can do and her reply was yes. When she started doing my highlights she was struggling with it, number one because I think she lacked in this area and also she was using paper instead of foil for my highlights. She stated it was a new product she was trying. As she progress with the highlights. it was taking her a very long time to do them as the paper she was using kept falling off my hair strands and later to find out it the color bled through the other parts of my hair. So I started to get anxious and having her working through my hair halfway I had no choice but to have her finish it. When she touch up roots which in some parts I have white hair, it wasn't covered like it should. When she was finally done 4 hours later, I was very upset and I paid and left. When I got home I examined my hair thoroughly and noticed I had a patch on the back of my head not being touched up, my white hair not covered and a lot of unevenness all around. So I called [redacted] that night leaving a message for her to please call me back because she had messed up my hair. Well she never called. But in text stated that she would return half which is $70 but I wasn't happy with it because I wanted all my money back due to her lacking on the services and paper she was using on me instead of the foil. So I agreed, again this me and her talking through a text cause she wont give me a call. I let a week go by then and called her again asking her to call me back. Since she hasn't called or even returned my texts. Till this day I haven't heard from her.Desired Settlement: half of $140 that I paid

Business

Response:

On November 24th, [redacted] came into Fabulous Fades Salon to receive a highlight and color service. [redacted] was referred to me by another client.When [redacted] came into the Salon she seemed extremely uncomfortable, so before I started on her hair we had a consultation to be clear about what service she wanted.Before I started on her hair she asked me how long the service would take, I stated between 2 to 3 hours. She replied telling me that was long and that her other stylist is much faster,so before I started on her hair I asked her again if she was sure she wanted me to do her hair. [redacted] said that she was already here, so just go ahead. before I started on her highlights I told her that I was using a new highlighting paper vs foils.The highlighting papers that I used were in a box with a clear label stating that they were highlighting papers.I had the highlighting papers out and visible and at any time the client could have asked to see what the papers were just so she could feel more comfortable with the materials that I was using.I ask the client on more than one occasion if she was comfortable, and at any time if the client was not comfortable with the material I was using she could have asked me to use foil instead, and I would have accommodated her. Outside of the conversation that I had with her, the client was completely silent and the only time she spoke to me was when she was asking me if I was done yet or how long was it going to take. After highlighting and coloring, the client said that she had to go and all she wanted me to do was just to rinse her hair and put conditioner on it. The client did not give me an opportunity to finish her hair or to even see if there was anything that could have been wrong. Before paying for her service the client asked for a mirror so that she could take a look at her hair I gave the client and mirror and I allowed her to examine her hair before she proceeded to the front counter to pay. I asked the client if she was paying with card or cash, she stated that she was paying with a card which meant she had to go and pay the owner via Intuit services. Before the client paid we told her that there was a fee to use her card and we gave her the option to pay with cash. She did not want to go get cash from atm , and stated to the owner that she hated her service and would never return again. She did not say why she didn't like her service, and nor did we do anything to make her uncomfortable. At this point it was obvious that the client was uncomfortable being in a African American Salon. Before paying we were clear with the client about what her service fee would be for using her card. [redacted] was upset but decided to pay with her card anyways. 2 or 3 minutes after leaving the salon the client sent me a very nasty text message accusing the salon of scamming her because she had to pay a service fee for using her card. The client was extremely foul and disrespectful in how she responded to me. I was not rude to her and I did not respond back after receiving the text message from [redacted]. A this point I allowed the owners to handle the situation.She called up to our salon accusing the owner of running bad business and stating that she wanted a refund on her card and that she would come back in to pay with cash.The client came in and paid, and we refunded her the $140 back to her card .At that moment the client had two times to say that she did not like her service and wanted a complete refund. She did not say anything about her color service, her complaint was about the service fee we charge for using a card. Later on that night , [redacted] left a message saying something was wrong with her color. At the time , she called during business hours, and I responded to her via text because it was business hours. She asked for a refund, I told her I would give half beacause of my time and products used on her. She said she was comfortable with that and I gave her a day when she could come in and show me where her color was wrong and receive a cash refund. She responded with saying that she wasn't coming into our Salon and that the owner could just refund it to her card. [redacted] paid with cash, so the refund was going to have to be cash. She refused to come in to get her refund, knowing that we do not keep anyone's card information on file, and knowing that she decided to initially pay with her card, but changed her mind and paid with cash. Due to the way she verbally attacked the owner, and I through text, I did not subject myself to any arguing about her service. I was never rude to her, nor did I refuse to refund her any money. After she decided not to get her money on the day I told her I would be available, I moved forward. A week later, [redacted] sent a text message saying her refund wasn't in her account. I did not respond, because a dispute on a hair service should be handled professionaly in a Salon not over the phone. The client was given every opportunity while in the Salon to say she didn't like her service and I would have gladly let her leave without paying.

Consumer

Response:

I am rejecting this response because:I just wrote my response and something happen to the site and when I submitted it all got erased. Can someone please call me, I have tons of homework this weekend and I really don't have the time to retype everything again. I even uploaded the texts we exchanged. Don't know what happened.I have proof that she states she would return half of the money. Let me upload them again. She never called me to discuss this matter but yes she has the time to type. I just want my money.Let me know what else I need to do.Here is my cell ###-###-####

Consumer

Response:

When I arrived at the Fabulous Fades I wasn't aware it was a barber shop, I didn't like the idea of having so many man in there while I would be getting my hair done. [redacted] seemed nice enough and felt she could make this visit a pleasant one. So even though I felt uncomfortable there I wanted to give [redacted] a try because you know I could use her in the future. She makes a comment that this place being of African American was the reason I felt uncomfortable, not at all, I was born in Angola Africa a portuguese region in Africa, just because I am fair skin with blue eyes, her making that comment to me is racist against me and she has no right at all.I also have many friends who are black as well as co workers. About the foil. I wasn't aware she was using paper instead of foil in my hair until the paper started falling of my hair when she was doing the highlights, making her reapplying the paper over and over again which caused her to take even longer and this of course was the other thing who made me uncomfortable. Why do I have to her what to do if the product she's using is not working properly? She should have a back up, like the real foil on hand to switch. Again I am new to [redacted] and all this things were happening and [redacted] really didn't make feel at ease at this point, she just assumed I should do her job by changing it to the foil. At one point I did ask how she was going to take not to hurry her up the reapplying the paper was what made her take too long anyways I asked for how because I had so many things to do that day and I need an estimate of time so I can rearrange my tasks for that day. My appointment was at 1 and I left her at 3:30 I have a copy of the receipt to show you, and this is without styling my hair, if I had stayed it would have taken her another hour, so that's why I told her no, due that I had been there for too long. My hairdresser takes a total of 2:30 to do it all including style the hair. Let me explain the reason why I went to [redacted], on the 27th of November I had a trip planned to Hawaii and due to a medical situation my hairdresser was not available to see me before I left. So I asked my best friend if she knew anyone, then she referred me to [redacted]. Me not knowing she worked in a barber shop nor did my friend know either, so I made the appt. When I made the appt [redacted] didn't tell that I would have to pay through fabulous fades instead of her own credit card machine, so at the end of this ordeal me being upset when I went to pay, the owner said there was a $16 charge to use the credit card, I just wanted out of there so I paid and left upset. After I left I called the place up because I was calling [redacted] and she wasn't picking up the phone.The owner told me I had the option to go back and pay with cash. He refunded me the money and I paid cash.I did tell him what kind of business charges a consumer that amount of money to a consumer by using the credit card. I was never disrespectful or foul with my language,thats not my nature. She states I sent here a nasty text I have that text if you need to see it. What I said on that text was" I paid $16 because I used a credit card. I don't know what kind of business that place is running. I wish you have told me. I'm very disappointed and disgusted" that was my text to her..now yes when I was paying the owner told me then but I was so upset that all I wanted to do was leave so I wasn't thinking clear and I just wanted to leave and paid.Prior to leaving I checked my hair and that time I didn't see what I saw at home. [redacted] knew how messed up the hair was and she me at the stage I was in she with no remorse let me pay for it. I called her that same day and till day [redacted] never called me, she only text. I called her at least 3 times but nothing.Through a text she said she would return half of my money, I didn't know I was supposed to come for a refund because she never had the professionalism to do so. You can't communicate fully through a text because things don't come across the way if you were to talk to that person. Many other businesses have the option to refund without you being there, I wasn't told that. At that point of this conversation [redacted] stopped texting.I went on my trip on the 27th and when I returned asked for the refund again. Still with no response from her, I sent her a text stating I would be filling a complaint here. I have all the texts we exchanged if you need to see them. I won't attach them now because I think that's what messed up my response last time,everything got erased.One more thing I just read, she puts she was never rude to me nor she refused the refund. I never said she was rude, but thinking about it not returning a client's call that should be considered rude, right? Also her stating she didn't refused the refund, how come again she never called to discuss this matter?