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Fabulous Floors Cleveland

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Fabulous Floors Cleveland Reviews (5)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12476436, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowGood morning, I have the paper that shows that we did pay in full when the contractor finished the jobPlease let me just say that I contacted the owner, who never responded to me at all, he contractor texted me back and said he would give me a refund months ago because some of the work he did back then had issuesThe owner never one time checked back to see how the job went, never bothered to respond to me directlyA contractor that repairs wood floors should know how much glue should be used to keep the boards sticking to the groundI also want to state that I had jobs done by this company, one of them was staining part of my stairs, which was done by a wonderful contractor that completed the job to satisfaction and the contractor even came back after if was done to make sure I was happy with the resultsHe was wonderful! The amount for the floor was $480.00, on the original invoice it is marked at $and then I received a text from Brian(owner) that it would be an additional $because the contractor said it would take more boards to complete the job, which he did even useI have attached both papers that were signed by myself and the contractor as well as the ownerThank you! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

*** *** *** *** 11:AM (hour ago)to me The check in the amount of $Will be sent out to the customer at the end of NovemberReimbursed the full amount for the repair work. Thanks Brian Fabulous floors Cleveland

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12476436, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Good morning, I have the paper that shows that we did pay in full when the contractor finished the job. Please let me just say that I contacted the owner, who never responded to me at all, he contractor texted me back and said he would give me a refund months ago because some of the work he did back then had issues. The owner never one time checked back to see how the job went, never bothered to respond to me directly. A contractor that repairs wood floors should know how much glue should be used to keep the boards sticking to the ground. I also want to state that I had 2 jobs done by this company, one of them was staining part of my stairs, which was done by a wonderful contractor that completed the job to satisfaction and the contractor even came back after if was done to make sure I was happy with the results. He was wonderful! The amount for the floor was $480.00, on the original invoice it is marked at $380.00 and then I received a text from Brian(owner) that it would be an additional $100.00 because the contractor said it would take more boards to complete the job, which he did even use. I have attached both papers that were signed by myself and the contractor as well as the owner. Thank you!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[redacted], In response to Mrs. [redacted] complaint, she had never asked us for a refund and I have no issues giving one if she wasn't happy with the results of the repair. This was a glued down floor and had no warranty on how long it would hold up. She had water damage in the area and where the...

boards came loose that we repaired, the concrete might still have had moisture in it so the adhesive might have not held like it should have. The only this I would need is a copy of the signed invoice and that the job was even completed. Need that proof before I can issue a refund. Thank you. Brian R[redacted]Fabulous Floors

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Address: 16348 Drake Rd, Strongsville, Ohio, United States, 44136-7306

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www.socalrefrigeration.com

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