Our Winter 2014/catalog was printed with a pricing misprint on pages and regarding our custom couture bed throws #***The correct pricing should have been $not $as printedThe item listed below # [redacted] the King size custom couture bed throw is priced at $1, The Misprints section in our catalog on page does state that Fabulous-Furs endeavors to ensure the accuracy of all informationWe cannot, however, be responsible for errors of omissionThis was a misprint or omission of a in the pricing of our catalog and I am very sorry but we cannot honor the $misprint If Ms [redacted] is still interested in the product I would be happy to extend a 25% discount to her on the order but the price for item # [redacted] would be $ Thank you, [redacted] ***Director of OperationsFabulous-Furs
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.MY VIEW ON THIS MATTER!I received a new Fabulous - Furs catalog after Christmas and after looking through the book a couple of times, I noticed that the queen size bed coverings had a price of $99.00. I was thrilled...thinking that this is real. So immediatelyI called the company and told the operator that I wanted to place an order for the queen size coverings. After she told me they were $999.00; I told her that my book said they were $99.00.She first asked for the yellow box number which was on the back of the book...so I gave her the number. Next she wanted the blue box number...so I gave that to her. Then she wanted to knowwhat was on the front of the catalog, so I told her that. Through all of this, she kept telling me that the $99.00 wasn't the correct price. I told her my book had a price of $99.00. I told her that according to the law any item with a wrong price had to be sold for that price. I told her that was okay and that I would call the Revdex.com. Oh, no, she didn't want me to do that...and finally asked if I would hold on for a minute?I told her, yes, I would hold on. When she came back on she wanted to know if I would speak with her manager. Again, I told her yes. Naturally she told me the same thing as the operator had. I finally said, fine, I'lljust call the Revdex.com. After all of this, I went and looked on the internet, on their site, and there were no bed coverings to be found. Also, they have a whole page of how you have to first put in an order, get a piece of their materials, match it to your home,and see how you like it. Then if you like it you can put in an order for a bed covering - which will take weeks and weeks foe them to make. And once you've placed an order for one...there's no refunds. Wonder why all of thisisn't in any of the catalogs? Do you have to do the same thing when you order a coat or a throw?My catalog also has - "Sale prices are good for orders placed from this catalog only." "Catalog prices and offers honored through June 30, 2015." How would I or anyone else know that this wasn't a sale price?You can wipe information off of your website but what are you going to do about all of those catalogs?And my catalog has queen size bed coverings - $99.00.I am sorry for the misunderstanding. How was I to not know but that maybe you had a lot of extras left over after Christmas or for what ever reason you might have had? Regards,
[redacted]
I apologize for the difficulty Ms. [redacted] has had with our customer service department. I have looked into the issue regarding the price of the items she purchased and I have included a link to our website showing the product.
The product in question is a pair of women's faux fur leg...
warmers sold regularly for $49. We carry several fur types but only one is clearly marked down at a price of $19, which is the leopard fabric, see link below.
http://fabulousfurs.com/[redacted]
When Ms. [redacted] placed her first order the customer service agent gave her the sale price on two fur types that were not on sale. This was a mistake on the side of our agent. Our Customer Service Manager tried explaining this to Ms. [redacted] when she called back on October 23.
We have honored the order entry mistake made by our representative once but I regret we are unable to honor that price again on any of the fur types beyond the leopard which is the only one marked down to $19.
Again I apologize for the misunderstanding and for the way the situation was handled. I am noting Ms. [redacted]s account that I am extending to her a one time 25% off a no minimum purchase thru 12/31/14. Any of our agents are capable of taking this order but if she has any issues or concerns I am adding my direct phone number so that she may contact me.
Thank you,
[redacted]
Director of Operations
[redacted]
Our Winter
2014/2015 catalog was printed with a pricing misprint on pages 48 and 50
regarding our custom couture bed throws #[redacted]. The correct pricing should have
been $999 not $99 as printed. The item listed below #[redacted] the King size custom
couture bed throw is priced at $1,099....
The Misprints section in our
catalog on page 28 does state that Fabulous-Furs endeavors to ensure the
accuracy of all information. We cannot, however, be responsible for errors of
omission. This was a misprint or omission of a 9 in the pricing of our catalog
and I am very sorry but we cannot honor the $99 misprint.
If Ms. [redacted] is
still interested in the product I would be happy to extend a 25% discount to
her on the order but the price for item #[redacted] would be $999. Thank you,[redacted]Director of OperationsFabulous-Furs
Our Winter 2014/catalog was printed with a pricing misprint on pages and regarding our custom couture bed throws #***The correct pricing should have been $not $as printedThe item listed below # [redacted] the King size custom couture bed throw is priced at $1, The Misprints section in our catalog on page does state that Fabulous-Furs endeavors to ensure the accuracy of all informationWe cannot, however, be responsible for errors of omissionThis was a misprint or omission of a in the pricing of our catalog and I am very sorry but we cannot honor the $misprint If Ms [redacted] is still interested in the product I would be happy to extend a 25% discount to her on the order but the price for item # [redacted] would be $ Thank you, [redacted] ***Director of OperationsFabulous-Furs
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.MY VIEW ON THIS MATTER!I received a new Fabulous - Furs catalog after Christmas and after looking through the book a couple of times, I noticed that the queen size bed coverings had a price of $99.00. I was thrilled...thinking that this is real. So immediatelyI called the company and told the operator that I wanted to place an order for the queen size coverings. After she told me they were $999.00; I told her that my book said they were $99.00.She first asked for the yellow box number which was on the back of the book...so I gave her the number. Next she wanted the blue box number...so I gave that to her. Then she wanted to knowwhat was on the front of the catalog, so I told her that. Through all of this, she kept telling me that the $99.00 wasn't the correct price. I told her my book had a price of $99.00. I told her that according to the law any item with a wrong price had to be sold for that price. I told her that was okay and that I would call the Revdex.com. Oh, no, she didn't want me to do that...and finally asked if I would hold on for a minute?I told her, yes, I would hold on. When she came back on she wanted to know if I would speak with her manager. Again, I told her yes. Naturally she told me the same thing as the operator had. I finally said, fine, I'lljust call the Revdex.com. After all of this, I went and looked on the internet, on their site, and there were no bed coverings to be found. Also, they have a whole page of how you have to first put in an order, get a piece of their materials, match it to your home,and see how you like it. Then if you like it you can put in an order for a bed covering - which will take weeks and weeks foe them to make. And once you've placed an order for one...there's no refunds. Wonder why all of thisisn't in any of the catalogs? Do you have to do the same thing when you order a coat or a throw?My catalog also has - "Sale prices are good for orders placed from this catalog only." "Catalog prices and offers honored through June 30, 2015." How would I or anyone else know that this wasn't a sale price?You can wipe information off of your website but what are you going to do about all of those catalogs?And my catalog has queen size bed coverings - $99.00.I am sorry for the misunderstanding. How was I to not know but that maybe you had a lot of extras left over after Christmas or for what ever reason you might have had? Regards,
[redacted]
I apologize for the difficulty Ms. [redacted] has had with our customer service department. I have looked into the issue regarding the price of the items she purchased and I have included a link to our website showing the product.
The product in question is a pair of women's faux fur leg...
warmers sold regularly for $49. We carry several fur types but only one is clearly marked down at a price of $19, which is the leopard fabric, see link below.
http://fabulousfurs.com/[redacted]
When Ms. [redacted] placed her first order the customer service agent gave her the sale price on two fur types that were not on sale. This was a mistake on the side of our agent. Our Customer Service Manager tried explaining this to Ms. [redacted] when she called back on October 23.
We have honored the order entry mistake made by our representative once but I regret we are unable to honor that price again on any of the fur types beyond the leopard which is the only one marked down to $19.
Again I apologize for the misunderstanding and for the way the situation was handled. I am noting Ms. [redacted]s account that I am extending to her a one time 25% off a no minimum purchase thru 12/31/14. Any of our agents are capable of taking this order but if she has any issues or concerns I am adding my direct phone number so that she may contact me.
Thank you,
[redacted]
Director of Operations
[redacted]
Our Winter
2014/2015 catalog was printed with a pricing misprint on pages 48 and 50
regarding our custom couture bed throws #[redacted]. The correct pricing should have
been $999 not $99 as printed. The item listed below #[redacted] the King size custom
couture bed throw is priced at $1,099....
The Misprints section in our
catalog on page 28 does state that Fabulous-Furs endeavors to ensure the
accuracy of all information. We cannot, however, be responsible for errors of
omission. This was a misprint or omission of a 9 in the pricing of our catalog
and I am very sorry but we cannot honor the $99 misprint.
If Ms. [redacted] is
still interested in the product I would be happy to extend a 25% discount to
her on the order but the price for item #[redacted] would be $999. Thank you,[redacted]Director of OperationsFabulous-Furs