Fabulous Optical

Review: On September **, 2014 I stopped by the [redacted] tel:###-###-####) location " Fabulous Optical " for an eye exam and sing vision glasses.

After waiting (approximately 2.5 months after the exam) for a call back, I arrived in person at the same location to inquire about my eyeglasses, I was told that I would be called when they were ready. However I never received a call and grew impatient, I waited nearly 3 months and was told countless times over the phone to wait until I receive a call.

While at that store location above II demanded an explanation as to what the hold-up was. After some probing on the issue the staff it was discovered that the outside vendor who does the lenses for the glasses were behind.

On January [redacted] I brought in a prescription from my Health care provider for my lenses ( [redacted]) and was told that it would be homered.

I'm am very disappointed and have reason to believe fraud may exist within the company, and would greatly appreciate some assistance with this matter.

Sincerely: [redacted] 2-**-2015Desired Settlement: would like for Fabulous Optical to finish the job, and send my glasses in the mail [redacted] OR [redacted] since I have now moved from Queens to The Bronx, NY and it takes me about two hours to commute to their location plus the aggravation of the back and fourth for nearly 4 months from my first contact about this issue.

Consumer

Response:

At this time, I have not been contacted by Fabulous Optical regarding complaint ID [redacted].Sincerely,[redacted]

Review: was promised to get my spectacle april * but to date I have not received same and they told me in front of peole in the store that my eyes are bad and they have to custom made my spectacle-today is april ** and many attempts to collect my spectacle at [redacted] proved futile

Business

Response:

I, [redacted] the [redacted] was the one who assisted [redacted] on 4/*/14. He was told that his eyeglass will take 10-12 business day as written on the store's receipt, but if his eyeglass comes in earlier he will be notified. He called our store to find out his status of his eyeglass, were he spoke very rudely to my staff, and used inappropriate language. Then he hung up the phone, so I called him back but a unidentified woman answered and said he was unavailable. Two days later I received his eyeglass, I called [redacted] numerous times and left messages because he was in such a rush to receive his glasses. There was no response from him until the day he came to pick his glasses up on 4/**/2014. [redacted] came in picked up his glasses, and did not say anything to my staff. Thank you.

Review: I ordered sunglasses in the middle of July before I went to vacation. When I came back I was notified that the model number was wrong and they would have to be reordered. I brought then the correct model number and asked for the sunglasses to be reordered. I came in again about 8 days later to see if they may have come early but the sales associate told me they hadn't. I left and figured they'd be in by the end of the next week. When I arrive and inquire about the glasses, my sales associate isn't there but the store manager is. I ask about the shades and she looks for them for a while then she tells me the model number is wrong. I informed her that It WAS wrong but I came In and fixed it. I then informed her if they weren't here then I would just want my money back because I have been waiting for you all to order them however it seems you all were having issues doing so. She stepped away and got on the phone, and when she came back told me there was a backlog and they would be here in a week. I kindly told her im no longer interested in business with them because summers almost over and there is no point in me buying them now but she told me I couldn't get my money back. I told her the other associate told me I could get my money back when he told me about the wrong order but she proceeded to tell me that she wouldn't give me myomere back basically because it wasn't her fault that the order wasn't handled correctly. I asked to speak to a manager and she informed me she was the manager. I asked to speak to someone higher but she refuses saying she doesn't have to give that information out. I was just trying to reach a peaceful arrangement with my glasses being that I feel an error was made on the stores part for the order being so late. (Ordered on July **-**). No glasses were received by me and the order could still be canceled but she opted to try to bind me to the company by holding my deposit instead of a refund which an associate promised me I could get.Desired Settlement: I would like some course of action to be taken to ensure that customers are treated fairly and appropriately. I feel like she handled me to get her certain agenda across (a sale) rather than handling the situation the way a manager should which could have led to a much smoother resolution.

Business

Response:

This letter is a written response regarding the complaint filed by [redacted] against our office. [redacted] originally came into our office on August ** 2013 to place an order for Carrera sunglasses. At that time, [redacted] provided the sales associate with the model number of the sunglasses he wanted. When we called Carrera to place the order, we were informed that the model number provided was not valid. We attempted to contact the patient to get the correct model number but we weren’t able to reach him personally. We did however leave a voice message asking [redacted] to please call us back to provide the correct model number. A few days later [redacted] came in and provided the same sale associated that took the initial order with the correct model number. We then went ahead and placed the order through the manufacturer. A few days after that [redacted] came into the office again. I, [redacted], informed [redacted] that th e sunglasses had not come in from the manufacturer yet. He then became very agitated and demanded a refund. I informed the patient that our store policy, is that we do not give refunds, only store credit. I also showed him that the store policy was clearly written on his receipt. I then proceeded to call the manufacturer to find out the status of the order and was told by the company that the order was on back order. When I informed [redacted] of the status of his order he became even more vocal and agitated and demanded to speak with the store manager. At this point I informed [redacted] that he was already speaking with the store manager. I went over with him the store policy which states NO REFUNDS, only store credits. I also offered [redacted] that if he wished, he can choose another Carrera sunglass already in stock of equal value. [redacted] then asked to speak with the owner at which point I let him know he’s more than welcome to come in on Tuesdays when the will be available and to discuss with him the matter at hand. After [redacted] expressed his dissatisfaction and spoke to me in a very unprofessional manner, he walked out of the store. Two days later we received the order. We attempted to contact [redacted] to notify him that his sunglasses had arrived but he never answered his phone nor has he come by to pick up his sunglasses or speak with the owner.

Thank you sincerely

Store Manager

Review: They would conveniently lose my receipt and keep charging my balance by 200 - $300 more I had to go get bank receipts they just keep telling me to come back when the supervisor is there to get my refund they've been dragging this for more than 6 months today I will go at 5 o'clock to speak to a Mr Benny to ask for my money back I have proof from the bank of payments there was one cash payment that they lost conveniently the receipt and did not give me one I don't know if I will get to see the manager today but today will be the last day I deal with them in person they are playing games and dragging their feet on purpose I have the receipts from Chase Bank they can not question. I want my refund of $500 someone is taking my money and saying that I am NOT giving them money every time I would go they would charge me on my balance 100-200 $300 more so someone is dipping into my money and changing receipts I don't know how they're doing it but there are $200 on top of my $500 that they must giveDesired Settlement: Refund