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Face to Face with Violett

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Reviews Face to Face with Violett

Face to Face with Violett Reviews (17)

We do have in our contracts that if there are any issues to let us know and we can remedy the situationWe need to be told a client is unhappy and we will fix it but if they do not, that leaves us no chance to fix itIn many cases clients will not say anything and we don't knowWhen the artists were at the event, the bride and all the participants all seemed very happy with the services and they had even upgraded the bridal party to airbrush for free since they were running ahead of scheduleWe did send artists and we were done exactly on scheduleI think the bride maybe thought all artists were all going to be there the entire time, but that would have been completely unnecessary as not that many artists were needed for that amount of timeThe bride had changed the schedule several times and even the night before we changed it once moreWe did initially have a start time of 6am and artists were goingWe sent out a new schedule each time even though the contract clearly states that if a change is made regarding the time, we will impose a feeWe never did impose any fees because we assumed it was just the wedding day jitters and we weren't too overly busy that day but in most cases it would have caused serious problemsOur artists are booked far in advance and other brides schedules are at riskIve attached screen shots of the timelines for all artistsWe now have a gps time clock system that artists can use to clock in and out of that will show their locationIt is ran right through Google TimelineThis way we can tell they were at the location when they clocked inartists were onsite at 7am and of them came later to wrap things up at the agreed upon finish time of 11amThey then packed up and leftThe bride was in her photo session as they were departing.Please let us know if we can do anything else to help - Danial [redacted] , Customer Relations

Revdex.com: ALL of the rebuttals Danial makes are addressed in my attached email I sent on 9/4/but did not receive a response forIn order to address Danial's comment about all artists showing up "on time," I also attached is the timeline I was sent (capture 1, capture screen shots) that I was going off of on my wedding dayAccording to this schedule that Face to Face sent me on 6/24/17, EVERYONE should have showed up at 7:15amAt NO point was it communicated that they wouldn't all be showing up when the schedule-- that they sent me-- said

I am rejecting this response because: The response from this company has information, as shown in the documents I attached In the evidence that was sent to the Revdex.com, Melissa said that services were added, but Exhibit A is the original invoice that was given on 10/05/ If you look at Exhibit A vsExhibit B (Exhibit B being the final invoice), the final invoice shows that one “Bridal Hair and Makeup” was changed to just “Bridal Hair”, and only additional services were added, not It’s unfortunate that Face to Face seemed to exaggerate.I would like to add that in an earlier conversation with Melissa, she had said that it is their refund policy to refund all moneys that have not had services rendered I have attached the email from her from 11/13/as Exhibit C.Further, once I had asked for the refund, Melissa replied “OKThat’s no problem.” which she coincidentally cut out of the emails she showed Revdex.com That is shown in Exhibit D.I was never called the day of the wedding, except for by my bridesmaids saying there was nobody in the dressing room, the place we were supposed to meet The people that had their hair done the day of the wedding were Sheila, Garnet, Scarlet, Emma, Hannah, Kate, and Myself (Katie) The bridesmaid that did not get her hair done was Brittany, so she would like her money backThe lead artist was never told there was an additional hair that needed to be done, but was told that one bridesmaids hair was not done, but nothing was done about it.I was not at all complaining about my hair, I loved my hair, and I told that to Melissa What I am complaining about is the fact that I was charged for a bridesmaid’s hair, and that service was not rendered to that bridesmaid I would still like the refund of $

We did try to accommodate all changes leading up to the day of even through our artists schedules are determined far in advance and changes made so close to the event can negatively effect other bridesEven though the contract states that a change in the location, completion time or start time within weeks that results in an additional artist needing to be added will be result in a $fee, we did not charge any additional feesInstead, we did assign an additional artist and rework the scheduleThis was done at no cost on July 2nd as the bride did not want to start at 6amOn that same day there were multiple brides starting at 5:30am --see Email Updated Itinerary-- The contract also states that an itinerary will be provided but in no way can we guarantee the exact timing as hair characteristics and amount of detail requested differ per individual as do the service times of each artistHowever, we do guarantee the completion time will be met--See [redacted] Contract--- Danial

I am rejecting this response because: The details are inaccurate. According to the response: "We scheduled a trial for her makeup services. The trail was scheduled for 10/14/16. As stated in the attached contract, Trial appointments are done Monday through Thursdays to accommodate artists' prior wedding commitments. The clients artist had made an exception for Ms. [redacted] as she had said she was not available Monday through Thursday. Her artist was held up at a wedding with another contracted bride...."The invoice provided by the business (which I am just now seeing for the first time) is dated 10/14/16.Please see attached email stating that the makeup trial was scheduled for 10/18/16 (Tuesday). That is the day we arrived for the appointment. No special exceptions were made. The information is clearly inaccurate. I am wondering if we have been confused with another client. We did receive two different appointment times with two different artists (which was confusing), but I verified that the 10/18/16 (Tuesday) appointment was the correct appointment. My daughter would never have scheduled a 10/14/16 appointment as she lives out of state and was not arriving in town until 10/16/16. Additionally, we are not expecting a "full" refund. We are agreeing that the business can keep the $224.20 deposit made on 6/8/16 to help cover costs. We are asking for a refund of the final deposit of $259.60.

On 10/3/Ms *** *** signed an agreement for services with our companyWe scheduled a trial for her makeup servicesThe trial was scheduled for 10/14/As stated in the attached contract, "Trial appointments are done Monday through Thursdays to accommodate artists' prior wedding
commitments." The clients artist had made an exception for Ms *** as she had said she was not available Monday through ThursdayHer artist was held up at a wedding with another contracted brideWe instead had one of the owners attend and perform the trial.After the trial appointment the bride contacted the owner and said that she would like a full refund due to the artist not being able to attend her trialWe pointed out that the contract stated, "Artists wedding schedules can change without noticeOur brides can add services on event day and can also change their completion time or location which may cause an artist to be late or not be able to perform the trialIf this situation occurs, Face To Face and the artist are not liable and the trial will be rescheduled as soon as the weekend's events are complete." Ms *** insisted she still wanted to cancel her event and she insisted on a refund.She was then sent the invoice attachedThe itemized invoice details the services performed by the artist that attended the trial as well as the services performed by the office staffThese items are also outlined in the attached contract.On 12/1/2016, the company received notice from merchant services that Ms *** had initiated a chargeback for the final payment amount**See attached chargeback notice. We do believe that in this case we performed all duties outlined in the contract we entered into with Ms ***However, Ms *** in cancelling services within a week of the event caused a significant loss for our companyCancelling services so close to the event made it impossible for our company to book another event in it's place and we were charged for the contracted employees services as well as the office staff pay for having performed their general duties on the clients file

Initial Business Response /* (1000, 6, 2016/03/04) */
Hi, ***I received your letter yesterday and was astonished that this could even be happening again
I was granted an order of protection against *** last April after months of repeated abuseShe harassed me by email, on
Facebook, through my website until I finally blocked herThen she began posting defamatory and derogatory statements in various chat rooms, websites, Facebook pages and groups in an attempt to initiate conversations with various strangers about meShe would give them my contact information and encourage them to harass meShe successfully enticed people to go onto my Facebook and harass, post derogatory reviews and message meIt was an absolute nightmareShe posted negative reviews on almost every website that accepted reviews and they were very inappropriate
I had pages and pages of these that I took to court with me in April of last yearThe judge granted me an order of protection and also added my children as some of the threats where directed towards themI have attached a copy of the order of protection which is good until April 20, It specifically states on page 4, section that she is to "Cease any and all defamatory statements online including posts, reviews etc."
She has not done anything that I know of since April of last year until thisI do have the copy of the complaint that you sent and have already called the authoritiesI'm not sure how to deal with this situation with the Revdex.com as I cannot have any contact with her nor do I want her getting any further information about my home address, cell phone number, etc
Please let me know what more you might need from me
Initial Consumer Rebuttal /* (3000, 13, 2016/03/07) */
I called Blue Earth county courthouse and they have no record of my name even being in their system
Final Business Response /* (4000, 16, 2016/03/14) */
I have attached the contract and the receipt for deposit from *** cancelled her services with usAs the contract states the deposit is non-refundableAlthough, as I told ***, we will make every attempt to book another wedding for those artists that were contracted for her wedding servicesIf we're able to book an event in it's place, we will send a refundWe have had similar situations and have been able to refund the money
*** has cost our company a significant amount of loss since this was initiatedShe has contacted past, current and possible clientsWe've had several people cancel their services due to her contact with themI've also attached the information received from the brides that were confronted by herI've also attached different chat room visuals and bride emails cancelling their services because of ***
Melissa "Violett" ***

I am rejecting this response because:
Face to Face committed a clear breach of contractI paid fully for services they did not performThey were under contract (see attached Exhibit 1) to show up on the wedding to perform services and they did notThere is no clause in the contract that excuses performance in any way short of a direct cancellation by the customer, which I did notThe final itinerary sent to me by Face to Face (see Exhibit 2) shows that the artist is supposed to be KatieNo further itinerary was sent that modified thatI did not receive any communication to inform me that the artist had been changedIndeed, even if the change was communicated, it does not excuse the new artist not showing upThe email in Exhibit shows that the new artist simply assumed she did not need to show up for the weddingShe reached that assumption without attempting to communicate with me or with her own companyThat is the responsibility of the vendor. This issue is a simple one of breach of contractThere is also negligence on the part of Face to Face for not communicating with me and assuming they did not need to show up for my weddingThis creates the additional cause of action of negligent infliction of emotional distressThe very least I deserve is a full refund

Without the information requested along the way, we cannot do our part--see examples attached-- Without the information requested we cannot create the itineraryWe send out these reminders to ensure we have all the information and that each bride is notified prior to deadlines so no unnecessary fees are incurred by the bride but also to ensure these things are communicated additionally besides the contractWe have regularly scheduled emails sent to each bride at the same time within the process and if a bride does not respond to these, our policy is not to skip that, but to resend the email more times and then text the bride because each email we send is very importantWithout the communication both from us and from our brides in return, we cannot do our jobs properly and yes, there can be problems due to lack of communicationWe've been through the file numerous times and every email that needed to be sent was sent according to our policyWe did everything we could to schedule an additional trial at no additional cost although scheduling a trial with artists that are booked out 6-months in advance is difficult and additional trials are (as our contract states) an additional costOur communication and our actions throughout the process where exactly as with every bride and according to our policyThe only thing that was different, was that there was little or no communication from the bride which resulted in what the artist determined to be a "no call/no show" for a rescheduled trialWhich led her to believe the unsatisfied feelings from the first trial may have just led to a cancellation which happens very oftenShe then added the fees to her pay request as we're responsible regardless for that trial fee and noted the no show in her notes

Attached you will find the details of our experience with [redacted], continued as well as supporting evidence collected by all persons involved. [redacted] emailed us on June 13th, 2017, just 5 days prior to her wedding to request that 7 additional services be added. Our response was to...

try to be as accommodating as possible and prepared a form for her to submit the additional participant’s names and services. **See Exhibit A   Email Communication Client & Scheduling   Pg 1   [redacted] then filled out the form and emailed to request an update on June 14th. Our response was to let her know that although, we were out in the field with other clients, we would promptly update her event in 2 hours when we returned. **See Exhibit A   Email Communication Client & Scheduling 2   Pg 1   We then drew up a new itinerary for [redacted] and requested her approval on June 15th. Once we received the approval. The lead artist, Melissa was to arrive at 12pm, the additional hair artist Aubrey at 7:30am and the makeup artist at 10am. **See Exhibit C   [redacted]’s Wedding Day Itinerary   Pg 1   We amended her contract and resent that to her on June 16th with a start time agreed upon by [redacted] and Face to Face. The start time was 8am. The location was Majestic Oaks Golf Club, [redacted] Andover, MN 55304. **See Exhibit D    [redacted]’s Contract for Services   Pg 1

We did have this person as a client. Myself and other artist performed a trial for both makeup and hair on both the bride and the mother of the bride. The makeup and hair trial as good of a full airbrush makeup application, a regular airbrush makeup application and 2 Hair Designs.  The bride...

had signed her agreement several months in advance. The trial took place about two weeks prior to her wedding which was already past the cancellation period. Typically wei require the non-refundable deposit which reserves their date and their artists. We've end require the final balance to be paid 2 weeks prior and no Services can be cancelled within six weeks of the event as artist has already been contracted and paid. During a trial we had a lovely conversation with the mother of the bride in the bride joined us about an hour later. We perform the trials which took several hours and during that time neither summer complained of anything that would have been a deal-breaker. I myself have been doing makeup for over 10 years and the other artist is our Master hair artist. If she has been doing hair for about eight years now. After we completed the trials bride and I said our goodbyes and we all agreed we'd see each other in two weeks. I then got a call from her wedding planner and was surprised to hear that she wanted to cancel her Services. She had not mentioned it at all at the trial or after the trial. I explained to her that the artist that already been scheduled and as it says in the contract they could not cancel any services within six weeks of the event. I think got an email from the bride complaining about the makeup and hair being poor and the services compared to that of a 12-year olds skill. Was assuming she was angry at that point as we do work with larger companies such as the NFL Network and they obviously would not have makeup and hair artists working for them if the caliber was not good enough. She then sent another email about drugs being involved and I thought that it had kind of gotten a little out of hand and I sent an email notifying her of the cancellation and that we would not require her to pay the final payment as the contract it said but that I would prefer not to have contact anymore. That was the last that I've heard from her up until now.

We did have several issues during the time we worked with this client that I believe are to blame for the unhappy feelings. We were having communication issues throughout the process and it led to serious disaster. We did do a full investigation as at first we did think her artist was to...

blame. I have attached 2 pdf's. The first is the communication log up until the wedding day. The 2nd is the complaint investigation which was completed by myself.If you would like to verify the validity of the emails that were sent leading up to the event, her online account is still accessible and can be found at: https://hello.dubsado.com/public/client/login/[redacted]The password is [redacted]I believe that this entire situation could have been avoided had Emily been in communication with us and I do believe everyone on our side was very active in trying to maintain communication as well as doing their jobs along the way. I did work for several days to try to see what had caused the problem and if we were in fact to blame and was not able to find that anything we did was directly to blame. Danial

I am rejecting this response because: The details are inaccurate.  According to the response: "We scheduled a trial for her makeup services.  The trail was scheduled for 10/14/16.  As stated in the attached contract, Trial appointments are done Monday through Thursdays to accommodate artists' prior wedding commitments.  The clients artist had made an exception for Ms. [redacted] as she had said she was not available Monday through Thursday.  Her artist was held up at a wedding with another contracted bride...."The invoice provided by the business (which I am just now seeing for the first time) is dated 10/14/16.Please see attached email stating that the makeup trial was scheduled for 10/18/16 (Tuesday).  That is the day we arrived for the appointment.  No special exceptions were made.  The information is clearly inaccurate.  I am wondering if we have been confused with another client.  We did receive two different appointment times with two different artists (which was confusing), but I verified that the 10/18/16 (Tuesday) appointment was the correct appointment.  My daughter would never have scheduled a 10/14/16 appointment as she lives out of state and was not arriving in town until 10/16/16.  Additionally, we are not expecting a "full" refund.  We are agreeing that the business can keep the $224.20 deposit made on 6/8/16 to help cover costs.  We are asking for a refund of the final deposit of $259.60.

We do have in our contracts that if there are any issues to let us know and we can remedy the situation. We need to be told a client is unhappy and we will fix it but if they do not, that leaves us no chance to fix it. In many cases clients will not say anything and we don't know. When the artists...

were at the event, the bride and all the participants all seemed very happy with the services and they had even upgraded the bridal party to airbrush for free since they were running ahead of schedule. We did send 4 artists and we were done exactly on schedule. I think the bride maybe thought all 4 artists were all going to be there the entire time, but that would have been completely unnecessary as not that many artists were needed for that amount of time. The bride had changed the schedule several times and even the night before we changed it once more. We did initially have a start time of 6am and 3 artists were going. We sent out a new schedule each time even though the contract clearly states that if a change is made regarding the time, we will impose a fee. We never did impose any fees because we assumed it was just the wedding day jitters and we weren't too overly busy that day but in most cases it would have caused serious problems. Our artists are booked far in advance and other brides schedules are at risk. Ive attached screen shots of the timelines for all 4 artists. We now have a gps time clock system that artists can use to clock in and out of that will show their location. It is ran right through Google Timeline. This way we can tell they were at the location when they clocked in. 2 artists were onsite at 7am and 2 of them came later to wrap things up at the agreed upon finish time of 11am. They then packed up and left. The bride was in her photo session as they were departing.Please let us know if we can do anything else to help.                - Danial [redacted], Customer Relations

Revdex.com: ALL of the rebuttals Danial makes are addressed in my attached email I sent on 9/4/17 but did not receive a response for. In order to address Danial's comment about all artists showing up "on time," I also attached is the timeline I was sent (capture 1, capture 2 screen shots) that I was going off of on my wedding day. According to this schedule that Face to Face sent me on 6/24/17, EVERYONE should have showed up at 7:15am. At NO point was it communicated that they wouldn't all be showing up when the schedule-- that they sent me-- said.

I am rejecting this response because:
The response from this company has false information, as shown in the documents I attached.  In the evidence that was sent to the Revdex.com, Melissa said that 7 services were added, but Exhibit A is the original invoice that was given on 10/05/2016.  If you look at Exhibit A vs. Exhibit B (Exhibit B being the final invoice), the final invoice shows that one “Bridal Hair and Makeup” was changed to just “Bridal Hair”, and only 3 additional services were added, not 7.  It’s unfortunate that Face to Face seemed to exaggerate.I would like to add that in an earlier conversation with Melissa, she had said that it is their refund policy to refund all moneys that have not had services rendered.  I have attached the email from her from 11/13/2016 as Exhibit C.Further, once I had asked for the refund, Melissa replied “OK. That’s no problem.” which she coincidentally cut out of the emails she showed Revdex.com.  That is shown in Exhibit D.I was never called the day of the wedding, except for by my bridesmaids saying there was nobody in the dressing room, the place we were supposed to meet.  The people that had their hair done the day of the wedding were Sheila, Garnet, Scarlet, Emma, Hannah, Kate, and Myself (Katie).  The bridesmaid that did not get her hair done was Brittany, so she would like her money back. The lead artist was never told there was an additional hair that needed to be done, but was told that one bridesmaids hair was not done, but nothing was done about it.I was not at all complaining about my hair, I loved my hair, and I told that to Melissa.  What I am complaining about is the fact that I was charged for a bridesmaid’s hair, and that service was not rendered to that bridesmaid.  I would still like the refund of $75.

We did try to accommodate all changes leading up to the day of even through our artists schedules are determined far in advance and changes made so close to the event can negatively effect other brides. Even though the contract states that a change in the location, completion time or start time within 8 weeks that results in an additional artist needing to be added will be result in a $300 fee, we did not charge any additional fees. Instead, we did assign an additional artist and rework the schedule. This was done at no cost on July 2nd as the bride did not want to start at 6am. On that same day there were multiple brides starting at 5:30am --see Email Updated Itinerary-- The contract also states that an itinerary will be provided but in no way can we guarantee the exact timing as hair characteristics and amount of detail requested differ per individual as do the service times of each artist. However, we do guarantee the completion time will be met. --See [redacted] Contract--- Danial

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Address: 7455 Currell Blvd # 806, Woodbury, Minnesota, United States, 55125-2519

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