Sign in

Facets Fine Handcrafted Jewelry

Sharing is caring! Have something to share about Facets Fine Handcrafted Jewelry? Use RevDex to write a review
Reviews Facets Fine Handcrafted Jewelry

Facets Fine Handcrafted Jewelry Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
/>

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Review: On March [redacted] Facets charged my debit card two times, and claimed the charge did not go through. They then charged a separate credit card one time and said the charge did go through.

All three charges showed up in my bank statement. In effect I was charged three times the amount of the purchase. The business admitted fault, but claimed to be unable to process a refund from their register. [redacted], the [redacted] then claimed to have issued a refund through her POS provider but was not able to provide any email or documentation to prove it, or a time frame for the refund. It has been 52 days and still no refund. Subsequent calls and emails have been ignored.Desired Settlement: I would like a refund for the double overcharge in the amount of $158.96 credited back to the checking account from where it was charged. The store has my bank statements proving the overcharge and has already admitted fault on multiple occasions in person but has not taken any action. I would also like to see Facets be required issue refunds in-store in the event of an overcharge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a ring for my wife on 2/**/2015 for $3971.76. They did not have my wife's size so they said they will make one for her. We were told it will take 4-6 weeks to make it.

We called in a week after to see if there was a firm date and were told no date would be given so early but it would be done in 4-6 weeks.

After 4 weeks I called on at least 3 occasions and was told someone would call me back. No one called me back. My wife then tried 3 times and did eventually get a call back from the person dealing with it who assured her it was being made and she would call her back with an update. She did not call my wife back.

Yesterday 4/*/2015 I went in and asked what was happening. The man in the store told me it was nearly ready and he would have the person dealing with it call me back in the morning for sure. He said the ring was 99% complete and would be ready soon. I did not receive a call and went into the store on 4/*/2015. The man handed me the phone to speak to the lady dealing. She said she should have the ring ready by 4/**/2015. I was surprised but said at least we had a date and I would speak to my wife. We discussed it and decided we no longer trusted Facets and wanted to cancel the order. I went back into the store and was put on the phone with the same lady. She refused to cancel and said it was 80% done and could not be cancelled as it was a custom item. We then had a long conversation to summarize she refused to cancel.Desired Settlement: Just a full refund. We don't want the ring. The whole experience has soured this ring. I imagine my wife would be mad every time she looked at the ring remembering the poor after sales service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Check fields!

Write a review of Facets Fine Handcrafted Jewelry

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Facets Fine Handcrafted Jewelry Rating

Overall satisfaction rating

Description: JEWELERS-RETAIL

Address: 97A 7th Avenue, Brooklyn, New York, United States, 11215

Phone:

Show more...

Add contact information for Facets Fine Handcrafted Jewelry

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated