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Facial Plastic & Cosmetic Surgical Center

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Facial Plastic & Cosmetic Surgical Center Reviews (1)

Initial Business Response /* (1000, 5, 2017/04/07) */
Client continually comes in after the fact with complaints but always offers to resolve them by having other items given to him. We supplied and installed vent shades & hood protector, the style originally supplied was not to his satisfaction. ...

We then told him to pick out the exact ones and paid for those again at no charge to the customer. Many of the complaints are unfounded as no technician was in the back of the vehicle where dirt and marks are alleged to have been caused. In our over 15 years in existence we have not had a single individual allege so many issues. We recently won the award among CARSTAR franchisees in Canada for outstanding quality.
Initial Consumer Rebuttal /* (3000, 7, 2017/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Manager was given list of what was wrong and wrote all down.Vent shades and deflector was in response to installing box and bumper on crooked. Manager did see dirt and foot prints in back seat and on door thats why it was sent back in first time to be cleaned up. The dealership also was witness to damage caused by carstar. A headliner was purchased by dealership on behalf of carstar to replace one that was scratched but dealership could not install without causing potentially more problems so it was returned and a person was suppose to look at headliner to see if repairs could be made locally. No person ever contacted me or showed up. I was in phone calls with dealership stating I should be compensated they agreed and told me to go to carstar. This is the third vehicle carstar has damaged belonging to me first was 2011 avenger with molding that was pealing off they blamed heat. Second was 2015 ram 1500 sport that went in for tailgate repainting came back with glue coating on driver seat. I asked for item because no one could install headliner or fix what was done. And the only reason my vehicle was sent there was because I was forced to by dealership who said it was a chrysler business. Now they claim no responsibilty and state I was lying from start. When its documented. Dealership even took pictures as did myself.

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Address: 6300 Regional Plz Ste 475, Abilene, Texas, United States, 79606-5225

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