I have been In contact with the homeowners before, during and after the project has been completed. I met with them at their home on the final day of installation with their representative, [redacted] while the installation crew was still on site. We walked around the home together to be sure they...
were satisfied with the finished product. The storm door issue was discussed in great detail where the homeowner's and [redacted] Jones agreed to a deduction of $200.00 from their balance due for the storm door. There were some finishing details they wanted corrected or done differently. We made sure these things were completed before the crew left that day. I noticed a few nails where I was standing and began to pick them up. At that time, [redacted] Jones and a member of the Installation crew joined me and we walked around the home several times asking sure all nails and debris were picked up before we left. When the Installation crew was completed with the requested finishing touches, the homeowners paid a portion of their balance due. That evening they realized there was not fan fold on the entire home and called us immediately. I reminded them the contract was written in a way that lead the installation crew to believe the fan fold was only to be installed on a portion of the home (I included a copy of the contract). I spoke with the homeowners before the project was started and we verbally agreed that fan fold would be installed on the entire home. This was not relayed to the installation crew before they completed the project. I assured the homeowner's we would be out as soon as possible to install fan fold on the entire home. this is scheduled for today 11/14/17. After receiving this complaint, I reached out to the homeowner's to make sure we were all on the same page. They stated they made the complaint as documentation of the project. Based on my conversation with the homeowners, all issues should be resolved once the fanfold installation is complete.Thank you,[redacted]Office Manager
I have been In contact with the homeowners before, during and after the project has been completed. I met with them at their home on the final day of installation with their representative, [redacted] while the installation crew was still on site. We walked around the home together to be sure they...
were satisfied with the finished product. The storm door issue was discussed in great detail where the homeowner's and [redacted] Jones agreed to a deduction of $200.00 from their balance due for the storm door. There were some finishing details they wanted corrected or done differently. We made sure these things were completed before the crew left that day. I noticed a few nails where I was standing and began to pick them up. At that time, [redacted] Jones and a member of the Installation crew joined me and we walked around the home several times asking sure all nails and debris were picked up before we left. When the Installation crew was completed with the requested finishing touches, the homeowners paid a portion of their balance due. That evening they realized there was not fan fold on the entire home and called us immediately. I reminded them the contract was written in a way that lead the installation crew to believe the fan fold was only to be installed on a portion of the home (I included a copy of the contract). I spoke with the homeowners before the project was started and we verbally agreed that fan fold would be installed on the entire home. This was not relayed to the installation crew before they completed the project. I assured the homeowner's we would be out as soon as possible to install fan fold on the entire home. this is scheduled for today 11/14/17. After receiving this complaint, I reached out to the homeowner's to make sure we were all on the same page. They stated they made the complaint as documentation of the project. Based on my conversation with the homeowners, all issues should be resolved once the fanfold installation is complete.Thank you,[redacted]Office Manager