Facials & More Med-Spa

We have resolved this issue with *** *** We have a new resident portal system with which the residents set up recurring payments *** *** had a recurring payment in one name and opened another recurring payment in another name Both payments were made We have spoken to
both *** *** *** *** They have decided to go through their personal bank to have one payment reversed Thank you, Lana P*** Management

I have been In contact with the homeowners before, during and after the project has been completedI met with them at their home on the final day of installation with their representative, *** *** while the installation crew was still on siteWe walked around the home together to be sure they
were satisfied with the finished productThe storm door issue was discussed in great detail where the homeowner's and *** Jones agreed to a deduction of $from their balance due for the storm doorThere were some finishing details they wanted corrected or done differentlyWe made sure these things were completed before the crew left that dayI noticed a few nails where I was standing and began to pick them upAt that time, *** Jones and a member of the Installation crew joined me and we walked around the home several times asking sure all nails and debris were picked up before we leftWhen the Installation crew was completed with the requested finishing touches, the homeowners paid a portion of their balance dueThat evening they realized there was not fan fold on the entire home and called us immediatelyI reminded them the contract was written in a way that lead the installation crew to believe the fan fold was only to be installed on a portion of the home (I included a copy of the contract)I spoke with the homeowners before the project was started and we verbally agreed that fan fold would be installed on the entire homeThis was not relayed to the installation crew before they completed the projecti assured the homeowner's we would be out as soon as possible to install fan fold on the entire homethis is scheduled for today 11/14/After receiving this complaint, I reached out to the homeowner's to make sure we were all on the same pageThey stated they made the complaint as documentation of the projectBased on my conversation with the homeowners, all issues should be resolved once the fanfold installation is complete.Thank you,*** ***Office Manager

Initial Business Response /* (1000, 5, 2016/10/11) */
October 10,
RE:
CASE # XXXXXXXX
To Whom it may concern:
Our office was recently informed that there was a complaint placed with the Revdex.com by a customer of ours with the last name of V*** on September 30,
When our crew arrived at the V***'s home in Chillicothe, Il, they immediately recognized that the structural integrity of the electrical wiring, attached to the outside of the home, was not harnessed properly and was pulling away from the side of the homeThis was as of great concern to us because of safety reasonsIt was at that point that we immediately informed the homeowner, as well as asking them to come outside so that we could explain the extent of the problem and instructed them that this would need to be taken care of by an electrician and also recommended that they call Ameren-Cilco directlyIt was at that time we conveyed to them that although we do specialize in construction, we do not do any electrical work of any kind inside or outside of a home as that is not our area of expertizeDuring our first initial day of preparations for the siding job we took pictures to put in the customer's file for our records(Please see attached) We make it a practice to never screw or nail anything into any roof as of course, being a roofing contractor, we know that doing so compromises the functionality of any roof and would never do as suchWe were told by our crew that Ameren had fastened a strap to the roof, however, our company did notWe were also told by our crew that Ameren moved a guide wire that was pulling against the electrical wiring in an attempt to release tension that was possibly further aggravating the situation
We have spoken to our contractor and he states that there was no reason for him to remove any brackets to install either the siding or gutters and did not do soWe would also like it to be known that this job was completed on the 22nd of August, at which time the homeowner signed a completion form stating that he was 100% satisfied with the work we had doneNot only did he sign our completion form but he also signed a completion form for the financing so that we were fully funded for work performed
It is our practice to provide the best quality of work and customer service as possibleWe felt that by informing the customer of the impending problem, we were helping to prevent any further problems down the road and to educate the customer of the importance of addressing the issue with their outside electricalWe do not feel that we are in any way responsible for their existing problem, nor did we complicate said existing problem
Initial Consumer Rebuttal /* (3000, 7, 2016/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoke with the Ameren worker who came to our home, and he has stated that he did not attach the strap tp our roof holding the electrical pole to our homeI have pictures dated the day the siding workers started working on our home that shows the strap they attachedAmeren had not even been called yetOne of the workers from the siding crew met me in my back yard the day I arrived home from work and his first words to me wereWe are sorryWhen I asked why he stated things had happenedthey had pulled the cable to my satellite dish and it was no longer connected, and then he preceded to tell me they had started to undo the brackets on the pole holding it to the house and it started to give away so he had to strap it and screw the strap into my roofHe told me he was unsure if they were suppose to call Ameren or if I was, but he would find outAfter days of hearing nothing I called Ameren and they came outThe guy said he could tell they had unscrewed the brackets and things went wrong even though they tried to tell the Ameren guy the strap was attached and holding the pole when they got there to start the work a few days priorWhen my husband contacted All American and spoke to the owner he had changed his story several times on the phone about what had happened and even said we should have contacted him because he had an electrician that could have fixed it cheaper than what we paidWe did not sign any paper after work was completed and he was paid by the fiance company before all the work was completedIt wasn't even the original finance company because they pulled out at the last minute NOT because of our finances but because All American owner is being sued by another company so the finance company didn't wan to do business with himThis is the absolute worse company ever and I will share that info with others
Final Business Response /* (4000, 9, 2016/10/27) */
Revdex.com, inc
Harrison
Peoria, IL XXXXX
October 27,
RE:
CASE # XXXXXXXX
To whom it may concern:
First of all, at no point have we "changed our story"We stand by our previous response to the customerWe stand by the pictures taken by our crewAs we stated before, the homeowner was notified at the beginning of the job that there was an issue that needed addressed by an electricianAmeren-Cilco told the homeowner that they were responsible for the weatherhead downAs we stated before, If brackets were removed, they were not removed by usWe installed siding up to the weatherhead, not behind it, so there was no reason for us to remove any brackets to do our jobAfter the job was done, Mr*** came into our office personally to bring the payment and told us that he was extremely happyAt no time after the job was completed did Mror Mrs*** make us aware that they had any concernsThe only other contact from the ***'s, after the job was completed, was a call asking that our company pay for their electrical repairs which we are not responsible for