Facility Value Group, Inc.

It is unfortunate that the client feels the research was not completed to her full satisfaction. AFX specializes in research from within the public land records held within the various Governmental Repositories. Therefore, we are constrained by the documents that are actually recorded within these records rooms. Itappears from the client’s comments that she may be looking for documents that either never existed or were never recorded within the official land recordsOur guarantee (http://www.titlesearch.com/guarantee.html), clearly states that if our reports are found to have any substantial errors we will refund the price charged for the search At this point, no substantial errors have been demonstrated.The research was completed by a Nationally Certified Title Examiner and the certified abstracts summarize our findings in regards to various parcels of land that were requested to be searched. It can be disappointing when the research comes back completed but the results are not what you had hoped to find. That appears to be the case in this situation

Complaint: 1080093
This Company Afx Research, has stolen my money for research ( Corporate Manager) David M***, and his Assistant Manager D*** H*** are fraud, After I paid 1,for Mineral Research Services from their Company This was a simple Mineral Research Assignment, and told me that they were PROFESSIONALS, and have the best EXAMINER in this fieldThat is the service I Paid forThe invoice of the assigned Wells, that were named after my father,and familyI just needed the titles on these Wells PulledAfter paying the Research fees UP FRONT, and waiting almost a month for this information, I asked them if they would be able to do this JOBI was told that they wouldYet they information it was irrelevant ti anything on they invoice contract I paid for I am a Senior, and they took full advantage of this factThey even asked me to send information about these Wells, to so call help track down titlesThen they had the Nerve to Defaced (recycle) the information I sent them and call it upstanding research work The proof they didn't practice Due Diligence for their workThe Invoice states the wells that they were to researchThey sent absolutely No information concerning these Mineral Research Its states in the website that they Certified the informationThey sent me information that was irrelevant to the wells, and known of these paper were certifiedBasicly they just went Nosing in my family business that had nothing to do with this CASEI would Like The !,that I paid to Mr.D*** M*** Refunded, per stated in the website ( Requesting My Refund, Due to WORK UNDONE.) This Company Guarantee their WorkI like my HARD EARNED MONEY REFUNDED TO ME(1,in FULL for WORK UNDONE
Regards,
L*** ***
mation

We are disappointed that this client is not fully satisfied with the results of our research, which is highly unusual. It can be a challenge to provide services to someone that is not familiar with how research is conducted within the official land records. This file was
particularly difficult because the information originally provided by the client was not sufficient to identify the properties. Ultimately, the research was completed and included any relevant and recorded documents from within the official land records on the subject properties from within the scope of the search (ie: timeframe searched). The client was kept informed as to the progress through phone, email and certified mail. The completed research was provided through emailed PDF’s as well as hard copies sent via certified mail. It appears the client may be requesting or expecting information that was never recorded within the official land records and therefore would be outside the scope of a mineral rights search. The research was much more involved than originally anticipated at the time of order. However, it was completed and is certified to be accurate We are available to review the completed research with the client and have offered to do so on several occasions

Complaint: 10800932
I am rejecting this response because: I kept in touch with Corp. Manager David M[redacted], I sent him many email , And he and is associate Assistant Manager told his secretary to not allow me to leave a voicemail .  talked to and inform Mr. M[redacted] because he was the responsible person  charge. After sending the official report I informed him that the records that sent me had nothing to do with the Woodmore Wells that I requested. There is a Receipt Invoice that stated exactly the locations, the Wells name, Date when they were dug. (all information needed to get title information).  By emails, phone calls, I asked David M[redacted], and D[redacted], several times if they could do this job.  They assure me that they did this all the time. They worked with Lawyers, the Government, and the Certified all information . After a month and a half of asking them to research what was agreed to. (Noted on Receipt information ONLY).   They claim on they AFX RESEARCH  WEBSITE, that they GUARANTEE their work.  I tried to get the information that I paid them for. As I stated in the  original report, Mr. D[redacted], requested that I send him more information concerning the My parents interest in these Wells, ( I send him My Deceased parents Will, Check information concerning these Wells, that had the Samsons Resources, the Lessee. This is after I paid this company do the resource, yet they ask me to do the Work. And then half of the information I sent, these people turned around and DEFACED SOME of the iINFO.. and sent it back to me.  NOTHING CERTIFIED, not proof that they even went to the County Clerks Office. The Only Time I received a certified document, was when I decided to ask for a refund due the  LACK OF WORK UNDONE.  I PAID for their PROFESSIONAL Service, and they sent me things that I already had. I needed the chain of title on these  3 Woodmore Wells. and they took that time to look in my Family's business, that had nothing to do with these titles I requested.    I would like a refund of my money 1,222.00 Paid in Full.   
Regards,
L[redacted]