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Facility Value Group

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Facility Value Group Reviews (2)

We are disappointed that this client is not fully satisfied with the results of our research, which is highly unusual It can be a challenge to provide services to someone that is not familiar with how research is conducted within the official land records This file was particularly difficult because the information originally provided by the client was not sufficient to identify the properties Ultimately, the research was completed and included any relevant and recorded documents from within the official land records on the subject properties from within the scope of the search (ie: timeframe searched) The client was kept informed as to the progress through phone, email and certified mail The completed research was provided through emailed PDF’s as well as hard copies sent via certified mail It appears the client may be requesting or expecting information that was never recorded within the official land records and therefore would be outside the scope of a mineral rights search The research was much more involved than originally anticipated at the time of order However, it was completed and is certified to be accurate We are available to review the completed research with the client and have offered to do so on several occasions

Complaint: I am rejecting this response because: I kept in touch with CorpManager David M [redacted] , I sent him many email , And he and is associate Assistant Manager told his secretary to not allow me to leave a voicemail talked to and inform MrM [redacted] because he was the responsible person chargeAfter sending the official report I informed him that the records that sent me had nothing to do with the Woodmore Wells that I requestedThere is a Receipt Invoice that stated exactly the locations, the Wells name, Date when they were dug(all information needed to get title information) By emails, phone calls, I asked David M [redacted] , and D [redacted] H***, several times if they could do this job They assure me that they did this all the timeThey worked with Lawyers, the Government, and the Certified all information After a month and a half of asking them to research what was agreed to(Noted on Receipt information ONLY) They claim on they AFX RESEARCH WEBSITE, that they GUARANTEE their work I tried to get the information that I paid them forAs I stated in the original report, MrD [redacted] H***, requested that I send him more information concerning the My parents interest in these Wells, ( I send him My Deceased parents Will, Check information concerning these Wells, that had the Samsons Resources, the LesseeThis is after I paid this company do the resource, yet they ask me to do the WorkAnd then half of the information I sent, these people turned around and DEFACED SOME of the iINFOand sent it back to me NOTHING CERTIFIED, not proof that they even went to the County Clerks OfficeThe Only Time I received a certified document, was when I decided to ask for a refund due the LACK OF WORK UNDONE I PAID for their PROFESSIONAL Service, and they sent me things that I already hadI needed the chain of title on these Woodmore Wellsand they took that time to look in my Family's business, that had nothing to do with these titles I requested I would like a refund of my money 1,Paid in Full Regards, L [redacted]

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