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Fact vs Fitness

400 Stewart St, Ottawa, Ontario, Canada, K1N 6L2

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Reviews Health and Wellness Fact vs Fitness

Fact vs Fitness Reviews (%countItem)

In huge letters next to where you click to buy a webinar, it says 60-day-money-back guarantee. To me and everyone else, this means if you are not satisfied within 60 days, you will get your money back. Come to find out, that is not what they are offering at all! They claim you have to try everything exactly as she says for 60 days, and THEN they will consider giving your money back. Then it turns out, after the 60 days, they won't even respond to you! I will also be filing a complaint about the quality of the product! The audio is poorly done. She forgets words and just moves on. She mispronounces the word 'salicylate', something anyone professing knowledge about histamine should know how to say. The webinar sounds like someone accidentally hit record while she was talking to her friend. It is just not professionally done, and they charged $79. And they make this huge deal about including FAQs from hundreds of people. There were a few, maybe six. Better information can be had for free from several other websites or from inexpensive paperback books.

Fact vs Fitness Response • Mar 14, 2020

The customer was informed, as is in our terms and conditions, that any refunds are given after trying the program for 60 days (without any instructions that they have to exactly follow the program, as the customer is claiming). If they are not satisfied with the program after 60 days, whether or not they tried it, they can claim a full refund, no questions asked. This is stated in the terms and conditions agreed to upon purchase, and the customer was informed again upon emailing.

Now that the 60 day period is over, I personally handle the accounts as I am self-employed, and the customer began emailing 2 business days ago (Wednesday at 10:28PM) sending several emails, some written quite rudely, then emailing *** and claiming we do not respond. This is not the case, I simply am self-employed and have been working on a collaborative project for coronavirus research, so my customer service does not promise a 24 or 48 hour response time.

I offer refunds to my lecture after people have watched it and downloaded it to keep, which is more than fair on my part. I have now fully refunded the customer - however, I do not appreciate the several rude emails, some insulting myself and my work. This is my job and I am also a human being.

Once again, the customer has been fully refunded.

Customer Response • Mar 16, 2020

Complaint: ***

I am rejecting this response because:

I accept the refund. Thank you. Some of the emails were not delivered as they should have been, so that caused some confusion, I think. I still say the website is misleading with the 60 day money back guarantee. That means the refund happens within the 60 days, not after. You should really clarify that. Please delete my account on your site if you have not done so already.

Sincerely

Fact vs Fitness Response • Mar 17, 2020

Customer has rejected the response yet in the reason for rejection she has written that she accepts the refund and the details discussed in the email.

Customer's profile has been deleted from email and website data, as requested.

Request to clarify terms unnecessary given that everything is stated clearly in T&Cs and, after having thousands of purchases for the presentation over the last 3 years, this is the first time I've been met with any confusion or a *** complaint surrounding my work. Hundreds of emails from satisfied customers which I've screen-shotted are also available.

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Address: 400 Stewart St, Ottawa, Ontario, Canada, K1N 6L2

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