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Factory Authorized Service Company, Inc.

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Factory Authorized Service Company, Inc. Reviews (7)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Number one- I don't care about this whole message that he sentBut here is My response!!! Bottom line, I DID NOT KNOW IT WAS A SPECIAL ORDER AS IT DOES NOT SAY IT WAS A SPECIAL ORDER ON MY RECEIPT!!!I dont know why they are keeping My money, apparently they can't afford to pay it!!! I have ordered many, many parts from this company for years and I have never had a problem until now.His #2- I pointed out what I needed on 12-5-on a diagram and the parts department gave me a decal! NOT MY FAULT!!! They're not doing me any favors.People don't read fine print at the counter, they EXPECT the store is going to communicate with them verbally and on their receipt!!! It is CLEARLY not on the receipt as a SPECIAL ORDERApparently I was suppose to know that being a customer!I never, ever paid shipping, restocking fees at Fasco!!! This is new to me!!!LOWES!!! I have been there over years and we don't do that to customers! "BRAND NEW" would still be under warranty and they would have fixed or replaced it for free!!!!I'm sure it was a clearance item that was years old, and you only got half the truth from the customerI take offense that this business owner can be-little a very successful retail store like LOWES for minutes to ME on the phoneI'm sure he has expressed his opinion to other people, not just me!!! He needs to get his facts straight and shut his mouth! That's called defamation!!! Bottom Line---- It does not take weeks to get notification!!! I have called a Lawyer and My bankThey are handling itI have an appointment to file a small claim on 2/2/with My Lawyer and my bank has a complaint in and Master card is investigating this alsoI will go forward with court costs, Lawyer fees, My time off from this etcetcetc if I don't have the money IN FULL in my possession by that dateI have gotten parts From Kossel's (as My family has growing up)to fix this issue, I never, ever should have went any where elseThey treat you like a person, unlike FASCO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Revdex.com: I just sent you a voice messageI don't know where he sent this creditNothing came in the mail or my bank account!!! If you need the bank to call and confirm this, I will!!!!!!! This is crazy!!!!!!! Hes such a liar!!! Then I got credit!!! We are closing this bank account soon!!! Please call them and lets end this!!!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
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Hi,#let me explain (special order) we carry hundreds of parts in stock We have the largest parts department open days a week north of Milwaukee If a part is in our stock it is not considered a special order If we have to order the parts than it is considered a special order
and the customer pays the inbound shipping charges Also our standard store policy is that there is NO RETURNS on special order or electrical partswhich is posted on the bottom of the slaes tickets(see pictures) We are trying to do this customer a favor by returning the parts and waiting for the credits.#The customer also seems to forget the 1st order on 12-5-where they special ordered in a part and returned it on 12-10-14, days later We did a full refund on this order because she said they were the wrong parts, we than had her point to the diagram and tell us what parts she needed on the 2nd order to ensure they would be correct She took the parts out of their sealed packaging which makes it not a new part anymore We still took the parts back to help her out and Craig (parts department manager) told her that we had to send the part back and make sure our distributor would refund the part back because of the opened packaging When we get notification we would gladly refund her back her money less shipping costs and any restocking feesAll of these notices and policies are clearly posted at the parts counter (see pictures).#As for me saying bad things about Lowe's, we have reported their business practices many time to the manufactures that we service in and out of warranties The latest happened weeks ago when a customer had purchased a "BRAND NEW" refrigerator from lowes and had it delivered to their house on 8/15/ We were dispatched by the manufacture because the unit was not cooling When we got there, based on the serial number the product was just under years old, had an after market defrost thermostat installed with cheap wire nuts that were rusting, and had at one time a ice maker installed in that unit We photographed the unit for the customer and the manufacture If that is not dirty business than I do not know what is.#I have tried to talk to Sue on the phone and tried exhaustively to explain to her that we will give her credit to her as soon as we get notification on it, which usually comes in the form of our monthly ***ing statement Based of the time this return occurred it could be on the January statement we get at the end of January or on the February statement.To finish we sell approximately 600-parts a month on-line, over the counter, and on the road, and our eBay rating is 99.6% positive I've owned this business for years and have had the same policy on out parts the entire time We are not singling out this customer, this is how we handle everyone that returns a special order or electrical parts As soon as we receive notification on the credit, as we stated, we will issue a refund to the customer.*** ***President Fasco AppliancePS: This is our 2nd response to this case, the first one was mailed

Hello,I do think the customer has mistaken the last message.  We did not issue a return to the customer, the customer called her credit card company and they have issued us a charge back.  Which means they have already taken the money from our account to return to the customer.  At that point there is nothing more we can do for the customer since the credit card comepany has already the funds from us.

Review: I purchased a refrigerator part through them and returned it on 12/18/14 as that was not the right part. I have called and asked for an update where my refund is and they are giving every excuse in the book (it was the holidays) etc to not contact me. I also sent them an email. I called yesterday once again and they said I had to talk to [redacted]. So I called today and he gave me a 20 minute lecture on how they do business. He was the worst possible person to solve this. He talked when I talked, went on and on about where I work (Lowes) that we screw people everyday etc. and we never got anywhere!!!! He said the receipt said special order there is a restocking fee--- maybe and he's waiting to hear from the company. #1 I didn't know it was a special order as the receipt doesnt say it also doesnt say anything about a restocking fee!!! HE WAS SO RUDE!!!!!!!!! And I have ordered products from them for YEARS!!!!!Desired Settlement: It's a shame that I am treated like this!!! Apparently customers at that store doesnt matter. I just wanted a phone call before 3 weeks to tell me that you have talked to the company. They only called me once because I sent an email and called again! It doesnt take 3 weeks for a REFUND!!!! #@2- STOP BASHING LOWES!!!! That's defamation of character! #3- Quit talking when a customer is talking, you are not the only side of the story and it seemed you were the only important voice.#4- I want an apology!!! I WILL NEVER SHOP THERE AGAIN!!!. We always refer customers to Fasco at work- I'm not sure personally I would anymore!!! REFUND ME NOW THE FULL PRICE, I'M SICK OF THE EXCUSES AND WAITING!!!!!

Business

Response:

Hi,#1 let me explain (special order) we carry hundreds of parts in stock. We have the largest parts department open 7 days a week north of Milwaukee. If a part is in our stock it is not considered a special order. If we have to order the parts than it is considered a special order and the customer pays the inbound shipping charges. Also our standard store policy is that there is NO RETURNS on special order or electrical parts. which is posted on the bottom of the slaes tickets(see pictures). We are trying to do this customer a favor by returning the parts and waiting for the credits.

Review: I CALLED THE OWNER TO NOTIFY HIM OF MY EFFORTS TO RESOLVE A PROBLEM GETTING A REFUND FROM HIS COMPANY. AS I TRIED TO EXPLAIN HE PROCEEDED TO CURSE AND MAKE RUDE COMMENTS AND PUSHING BUTTONS ON HIS PHONE TO CUT ME OFF IN CONVERSATION.Desired Settlement: REFUND OF PURCHASE PRICE OF ITEM

Business

Response:

The customer had opened a return through ebay where they had purchased the part from us. The customer than shipped the part back to the wrong address. The customer than had open a case against us through ebay because we had not issued the refund. We had not issued the refund because we had never received the part. Ebay reviewed the case and sided with us in the manner.

Consumer

Response:

Review: I have had them at my house to fix my dryer I purchased from them 4 times and it is still not working properly. It will shut off when it feels like it, moisture dry doesn't seem to work and takes too long to dry clothes. When I bought it clothes would be dry in 30 min., now it is double or sometimes longer.Desired Settlement: I want it fixed or money back.

Business

Response:

It is amazing to me how we go out of our way and fix product

which is not warranty and we repair it at no charge for them.

Mr. [redacted] works with concrete, his lint filter screen was

plugged almost 100%. We dropped off a filter at N/C at his house on 12-3-13 at

1:22 p.m. no one was home. I put it in his front door with paper work that said

N/C.

People like Mr. [redacted] should say thank you and not give me

my money back as he has paid $0.00 for repair.

Your response form Mr. [redacted] should be interesting. We

will mark his grid sheet here at Fasco Appliance as he is not happy with the

product.

We need to know what he wants, (I want it fixed or money

back) He has not spent any money on repairs even though he should have. A

plugged lint screen with foreign product is not a manufacturers’ defect.

Customer should have paid service call of 37.95, labor of 75.00, and filter

26.90 plus tax. This was all done at N/C.

Consumer

Response:

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Description: Appliances - Major - Parts & Supplies, Appliances - Major - Dealers, Household Appliance Stores (NAICS: 443141)

Address: 3260 Walter St, Oshkosh, Wisconsin, United States, 54901

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