Complaint: [redacted]
I am rejecting this response because I am in the process of working on an applicable agreement with
Factory Builders at this time and will let you know if it works out.
Regards,
[redacted]
I am responding to the recent inquiry concerning the [redacted] Residence communication ID [redacted].The correspondence copies we received are for one communication from one of our sales ladies to the builder, [redacted]. It appears this was a communication between the homeowner and the builder on December 3, 2015 and not with anyone here. In the communication copied, our sales lady, [redacted], was forwarding to him a copy of the product details for the cooktop that the [redacted]er was interested in purchasing. We are all in agreement on this point however at the time of this communication there had been no formal quote generated or order placed.Subsequently, two months later, there was an order placed by the builder for the cooktop shown on the the attached and there was also a microwave added. The builder then asked us to order them which we did. (see copies of text communication) While the cooktop is a current model which we order regularly from [redacted]Air, there was an availability issue from [redacted] at the time the order was placed.We researched the possible availability from one of our other locations and the [redacted] representative did a search also. The unit was not readily available for three weeks or more. It was not a discontinued model but as is common with manufacturers they were simply out of stock for a few weeks.After our communication was with the builder who told us he could not wait the three weeks and had communicated with the homeowner. The decision from the builder was to seek an alternative product which we did. The builder made the decision to not wait for the [redacted] cooktop not Factory Builder Stores.Please know that we constantly do everything we can to help our builder [redacted]ers when this sort of issue occurs and working with the builder we offer alternatives when waiting is not an option for a particular job. I am attaching again for reference the chain of e-mail communications [redacted] had with the builder who made the decision to go with the product that he picked up at our warehouse. The attached are in sequence of 1, 2, 3 and 4 with multiple pages on each.Again, we shipped the product the builder ordered and paid for. I trust this clarifies better the details of the process. Should you wish to call I would be happy to discuss it
Complaint: [redacted]
I am rejecting this response because I am in the process of working on an applicable agreement with
Factory Builders at this time and will let you know if it works out.
Regards,
[redacted]
I am responding to the recent inquiry concerning the [redacted] Residence communication ID [redacted].The correspondence copies we received are for one communication from one of our sales ladies to the builder, [redacted]. It appears this was a communication between the homeowner and the builder on December 3, 2015 and not with anyone here. In the communication copied, our sales lady, [redacted], was forwarding to him a copy of the product details for the cooktop that the [redacted]er was interested in purchasing. We are all in agreement on this point however at the time of this communication there had been no formal quote generated or order placed.Subsequently, two months later, there was an order placed by the builder for the cooktop shown on the the attached and there was also a microwave added. The builder then asked us to order them which we did. (see copies of text communication) While the cooktop is a current model which we order regularly from [redacted]Air, there was an availability issue from [redacted] at the time the order was placed.We researched the possible availability from one of our other locations and the [redacted] representative did a search also. The unit was not readily available for three weeks or more. It was not a discontinued model but as is common with manufacturers they were simply out of stock for a few weeks.After our communication was with the builder who told us he could not wait the three weeks and had communicated with the homeowner. The decision from the builder was to seek an alternative product which we did. The builder made the decision to not wait for the [redacted] cooktop not Factory Builder Stores.Please know that we constantly do everything we can to help our builder [redacted]ers when this sort of issue occurs and working with the builder we offer alternatives when waiting is not an option for a particular job. I am attaching again for reference the chain of e-mail communications [redacted] had with the builder who made the decision to go with the product that he picked up at our warehouse. The attached are in sequence of 1, 2, 3 and 4 with multiple pages on each.Again, we shipped the product the builder ordered and paid for. I trust this clarifies better the details of the process. Should you wish to call I would be happy to discuss it