Sign in

Factory Expo Home Centers

Sharing is caring! Have something to share about Factory Expo Home Centers? Use RevDex to write a review
Reviews Modular Homes Factory Expo Home Centers

Factory Expo Home Centers Reviews (8)

Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ Contact Name and Title: Liz [redacted] - Operations Contact Phone: XXX-XXX-XXXX Contact Email: ***@factoryexpohomes.com July 10, Revdex.com of Northern Indiana Parnell Ave Fort Wayne, IN Attn: *** [redacted] Re: Revdex.com Case - [redacted] Dear Ms [redacted] We are in receipt of the above referenced complaint from Ms [redacted] Per the signed purchase agreement, Ms [redacted] contract states she was responsible for hiring, paying all contractors associated with the install and any site work that would be needed, so we are sorry for any misunderstanding that might have occurred but we do relay on the signature purchase agreementMs [redacted] was approved through two lenders and Factory Expo Home Centers was working with Ms [redacted] on July 1, to get those conditions cleared We had not received a request or any indication from Ms [redacted] that she wished to cancel her purchase agreement with Factory Expo Home Centers until she called our corporate offices and spoke to Xochitl Johnson on July 7, MsJohnson let Ms [redacted] know that per the signed purchase agreement that we would need in writing from her this requestWe received later that day and confirm receipt of email with Ms [redacted] Her request to cancel has been processed and refund issued per the terms of the signed purchase agreement We strive to make sure our customers have a pleasant experience with Factory Expo Home CenterThank you for notifying us of this complaint, if you should have any further questions please feel free to contact me Sincerely, Liz [redacted] Operations Phone: XXX-XXX-XXXX ***@factoryexpohomes.com OFFER:

RE: Case # ***: *** ***To Whom It May Concern:Thank you for notifying us of the above-mentioned complaintChampion Homes coversthe warranty on the home that they built for Ms*** so we have notified them of thelight switch next to the kitchen sink, not working properlyWe have gone back
toChampion Homes regarding the Ms*** omitting the water heater and they didconfirm that it is standard that they would not install any prep items for a future waterheater if it is omittedChampion Homes is as customer satisfaction reach out to Ms.*** and work directly with her for a resolution regarding the water heater area.They will also at this time get her light switch corrected.Factory Expo Home Centers strive to make sure our customers have a pleasantexperienceThank you for notifying us of this complaint, if you should have any furtherquestions please feel free to contact me directly at 480-568-8205.Sincerely,Liz S*VP of Field Operations

May 15, 2017 Re: ID *** We are in receipt of the above referenced complaint from Ms***. Thank you for bringing this to our attention. Ben J***, Sales Manager for Woodburn, has spoken with Ms*** regarding her concerns as we value the
feedback from our customers. Fleetwood Homes was at Ms***’s home Thursday to work the furnace and cooktop. The necessary accessories for the water heater have been ordered and should arrive this week. A contractor will be scheduled to install once received. We will continue to provide Ms*** with updates as we receive from Fleetwood Homes and contractors. In summary, we strive to make sure our customers have a pleasant experience with Factory Expo Home Center. As with every customer, it is our practice provide customer service to our customer thank you for notifying us of this complaint, if you should have any further questions please feel free to contact me at 480-568-8205 Sincerely,Liz S***

To Whom It May Concern, We are in receipt of the above referenced complaint and have credited back the customers credit card per the terms of the executed agreements. Thank you for notifying us of this and if you would have any further questions please feel free to reach out to
me directly at *** *** *** or ***@factoryexpohomes.com Sincerely *** ***

Complaint: [redacted]
I am rejecting this response because:  We were never informed about any policy regarding the hot water heater.  Had we known this was the policy, we would have either opted to accept their water heater and changed it out later, or been willing to pay for the door to be installed without one.  Champion Homes does not communicate well on anything.  Any time I wanted to add or change anything, I had to go through Park Models direct, since that is who we actually purchased the unit from, and I was told NO about everything I wanted.  No reason for anything, just NO.  I think the folks at Park Models Direct tried, but got nowhere.  They claim during the sales pitch that this home is customizable.  It is not, except within their strict parameters.  I paid cash for this home.  I now realize that was a mistake, as I had no bargaining power.  They had their money and did not care.  I would not at this time, recommend them to anyone.   Park Models Direct was pleasant to deal with, but I seldom got what I wanted.  They have provided no information about where the hot water lines are, and there is no way to access them without cutting into the sealed undercarriage.  I refuse to do this.  
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/10/17) */
To Whom It May concern:
Factory Expo Home Centers has received your letter in regards to Ms. [redacted].
Thank you for bringing this to our attention.
Factory Expo Home Centers strives to provide the best customer service to our...

clients, therefore, the customer's requested refund in the amount of [redacted] was mailed out from our office on October 14, 2016, which is within the 14 business day time frame noted on our purchase agreement for refund request.
Please feel free to contact me if you have any questions XXX-XXX-XXXX.
Sincerely,
[redacted]
Operations
Initial Consumer Rebuttal /* (2000, 8, 2016/11/01) */
Resolved.

Initial Business Response /* (1000, 5, 2016/04/06) */
Contact Name and Title: [redacted], VP Field Ops
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@factoryexpohomes.com
Factory Expo Home Centers is in receipt of Ms. [redacted]'s complaint. [redacted] Regional Manager for the Garrett, Indiana...

office, has reached out to Ms. [redacted]. Mr. [redacted] explained to Ms. [redacted] that lenders determine approval/denial, rates, required down payment amounts and conditions that would be necessary for a loan. Factory Expo Home Centers can only pass the information and requirements along to our customer.
During Ms. [redacted]'s phone conversation she expressed that she does want the home and we are currently moving forward with the purchase.
If I could be of any further assistance, please do not hesitant to contact me.

Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I reached out to Mr. [redacted] myself in which the conversation mentioned above never did go as stated. I did voice my concerns to Mr. [redacted] in which I explained the situation he never did discuss with me lenders, rates, down payments etc. Mr. [redacted] and myself had a brief convo in which he did say he was going to follow up with [redacted] and [redacted] who work at the garret Indiana office. I then later received a call from [redacted] stating 21st mortgage would do the loan that I was approved for./construction loan. I did agree to get the home once they said it could be done. Still unclear of how everything will workout, hopefully this time I will get to move forward with no more complications. I did notice several different amounts being financed from 21st mortgage in which I don't understand how it keeps changing but I have called 21st mortgage to follow up currently awaiting call back.
Final Business Response /* (4000, 15, 2016/04/20) */
Hello,
Thank you for your email. We are continuing to work with the customer and their needs for a home.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/10) */
Contact Name and Title: Liz [redacted] - Operations
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@factoryexpohomes.com
July 10, 2015
Revdex.com of Northern Indiana
4011 Parnell Ave
Fort Wayne, IN 46805
Attn: [redacted]...

[redacted]
Re: Revdex.com Case 26061456 - [redacted]
Dear Ms. [redacted]
We are in receipt of the above referenced complaint from Ms. [redacted]. Per the signed purchase agreement, Ms. [redacted] contract states she was responsible for hiring, paying all contractors associated with the install and any site work that would be needed, so we are sorry for any misunderstanding that might have occurred but we do relay on the signature purchase agreement. Ms. [redacted] was approved through two lenders and Factory Expo Home Centers was working with Ms. [redacted] on July 1, 2015 to get those conditions cleared.
We had not received a request or any indication from Ms. [redacted] that she wished to cancel her purchase agreement with Factory Expo Home Centers until she called our corporate offices and spoke to Xochitl Johnson on July 7, 2015. Ms. Johnson let Ms. [redacted] know that per the signed purchase agreement that we would need in writing from her this request. We received later that day and confirm receipt of email with Ms. [redacted]. Her request to cancel has been processed and refund issued per the terms of the signed purchase agreement.
We strive to make sure our customers have a pleasant experience with Factory Expo Home Center. Thank you for notifying us of this complaint, if you should have any further questions please feel free to contact me.
Sincerely,
Liz [redacted]
Operations
Phone: XXX-XXX-XXXX
[redacted]@factoryexpohomes.com
OFFER:

Check fields!

Write a review of Factory Expo Home Centers

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Factory Expo Home Centers Rating

Overall satisfaction rating

Address: 1230 SW 10th St, Ocala, Florida, United States, 34471

Phone:

Show more...

Web:

This website was reported to be associated with Factory Expo Home Centers.



Add contact information for Factory Expo Home Centers

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated