Factory Outlet Clearance Center Reviews (%countItem)
Factory Outlet Clearance Center Rating
Address: 140 E Hinks Ln, Sioux Falls, South Dakota, United States, 57104-0465
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furnituremartusa.com
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Every time I call this company I am on hold for at least 15-20 minutes. The people who call me are very rude every time and impatient. I don't understand how I can be on hold for this long multiple times a day. I haven't even got a chance to talk to someone in 6 hours of trying to call. I'm ordering a few parts and this will be my last time I order through this company.
They sold us a sectional.We have had it less then 6 months and it is breaking down, the cushions are giving out(going flat).
Problem date apprx. ***. Purchased date was ***.Order number is ***. Sales rep was *** Payment was *** for the sectional plus *** for the chair. We have tried to get something done thru there customer service by they don't seem to care. Said they would order new cushions but that will only fix it until it happens again. Have called there customer service many time. ***. We paid for it by check.
We feel they sold us junk furniture and would like them to give us a refund and they can come and pick it up.
Revdex.com
RE: Case # ***
Thank you for contacting me regarding the complaint filed by Bruce ***. Mr. purchased a sectional sofa ***. Mr. has reported a warranty claim on this purchase. Our upholstery technician has determined parts are needed, which have been ordered under warranty at no cost to Mr..
I apologize if Mr. is unhappy with the furniture. Furniture Mart USA is following all terms of sale and all terms of warranty by servicing this sectional sofa.
Thank you,
***
Director of Customer Care
Furniture Mart USA
(The consumer indicated he/she DID NOT accept the response from the business.)
We have made a total of 22 plus calls to customer service with no one calling back to answer any questions. On *** a tech brought us a insert for chair we purchased approx a week later. I agreed to that but as far as parts for the sectional we have NO idea what was ordered and I did not agree to anything with the sectional as I feel that in 6 months the cushions (if that is what was ordered) are going to break down and then I will no longer be under waranty so than we will be ***. And furthermore it is just not the cushions that are bad the chaise part that holds up the cushion is in bad shape. I have ordered furniture from this company for several years and only had one issue which was fixed for us so I have not ever complained about anything I have purchased from them. I quess it just comes down to you get what you pay for. We paid a totaled of $*** which is alot to us. One other important thing I did ask for a manager to come out and look at sectional and also for a call from a manager never happened. In fact I called there this morning and asked to speak to a manager and was told they were on another line and they would get back to me and now they finally responded to the Revdex.com today
Revdex.com
RE: Case # ***
Thank you for contacting us regarding the complaint filed by Bruce ***. We have our in-home Service
Manager scheduled to review and advise resolution to this claim on ***.
Feel free to contact me with any other questions or concerns.
Thank you,
***
Director of Customer Care
Furniture Mart USA
I purchased a *** blended leather sectional couch from Ashley Furniture in *** on ***. On this day I also purchased a *** warranty for the furniture. About a 1 1/2 ago I noticed in the corner sectional piece there was some peeling of the leather, It was an odd place since no one ever sat there. The top layer of the leather was separating and then peels or flakes off. I did call the *** protection plan like I was suppose too to turn in a claim. I was told that this was not covered by the plan because it wasn't a puncture or a spill. I was never told that there had been problems with the *** leather from Ashley furniture. I did contact the company on *** after I had heard about the recall on the *** furniture from Ashley. I started by doing some research online and calls to the original store where I purchased the furniture. I called the customer service line. Neither of these places knew what I was talking about. I did file a complaint with the Consumer Affairs department at Ashley. I was informed that I was past the one year warranty on fabric/leather and was outside of the five year rolling review period for any leather/*** issue. I do think as a consumer that I should have been informed of the problem when I called the warranty when it first started with the peeling. There should have been letters sent out to consumers that had purchased this furniture.
Order_Number:
Other (requires explanation) refund of this poorly made furniture
Revdex.com
RE: Case # ***
Thank you for contacting me regarding the complaint filed by ***. I apologize for the issues surrounding the furniture purchased ***. As *** has stated, the *** plan is not an extended warranty, but rather an accident plan. The *** plan would not cover peeling under their plan.
The warranty from Ashley is one year. As an independent Ashley dealer, we can submit any type of complaint into Ashley Industries for review. It sounds like from the complaint that *** has already attempted to get assistance from the manufacturer direct. Ashley will consider any consumer complaints but assume too much time has gone by to assist beyond the one-year warranty.
I would like to note that there is/was no "recall" issued on Ashley products.
Again, I am sorry that *** has encountered an issue with her furniture set. Unfortunately, the issues are too far removed from warranty to get any assistance from the manufacturer.
Please let me know if you have any other questions or concerns.
Thank you,
***
Director of Customer Care
Furniture Mart USA
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept it yes and no. I do think there was a recall problem with the furniture I bought from Ashley. The internet is has multiple stories and complaints about this *** blended leather furniture from Ashley furniture. As a consumer I do think I should have been notified of the problem with this blended leather. When I called in on the protection plan I should have been informed. Ashley furniture should have stepped up and backed there brand!
RE: Case # ***
Thank you for contacting me again regarding the complaint filed by ***. Ashley Industries never issued a recall. If Ashley Industries had issued a recall, we most certainly would have contacted customers and worked a return of the product back to manufacturer.
Again, I apologize that *** has encountered an issue with her furniture purchase. I am simply unable to help with a purchase made 5 1/2 years ago.
Thank you,
***
Director of Customer Care
Furniture Mart USA
My fiancé and I purchased a king upholstered bed frame from the Ashley Furniture HomeStore in *** on ***. Due to the item not currently being in stock at the time of purchase we scheduled a delivery date, based on the stores input of when the product would be available, for ***. We were told that we would receive a call 2 days before the delivery date to schedule the delivery window timeslot (3 hour window). We never received the delivery confirmation call and on ***. I called the store to understand when I could expect the delivery. This is when I was first told that they did not have our bed frame in their warehouse and I would have to reschedule for a later date. I was then told by the store that they would deliver the bed frame on *** and would receive a call 2 days ahead of time to confirm the delivery window timeslot. Again, we never received a call and so I called on *** to understand at what time the bed frame would be delivered. This is when, once again, I was told they did not have the bed frame in their warehouse and that it would not be getting delivered on ***. They once again told me I would need to reschedule for a later date and at this time I was PROMISED by the Salesperson that the bed would be delivered on *** and would receive a call 2 days ahead of time. This time I did receive a call and text to confirm my bed frame would be delivered on *** between 10am-1PM. I decided on *** at approx. 11am to call the store and see when the delivery driver would be arriving. This is when I was told by the store, once again, that they did not have my bed frame and it would not be delivered, AS PROMISED, on that day. I spoke to the Salesperson and am now being told that they do not believe the bed frame will be delivered to their warehouse until early *** and I would need to schedule a delivery for sometime in ***; however, they cannot promise. I paid for the entire bedframe at the time of purchase on ***.
Product_Or_Service: *** King Upholstered Sleigh Bedframe
Order_Number:
Other (requires explanation) I would like my contract with Ashley Furniture HomeStore fulfilled. I want the bed frame that I originally purchased and paid for on *** to be delivered as promised. I understand that when I originally purchased the bed frame I agreed to a delivery date on ***. I have now been rescheduled 3 times and no longer even have a pending delivery date.
Revdex.com
RE: Case # ***
Thank you for contacting me regarding the complaint filed by ***. I apologize for the wait time on the order. We are dependent on the manufacturer to deliver the furniture to our warehouse. The manufacturer has continued to push the date of delivery to later dates. I did check, the estimated date is now showing ***.
I understand the store has already provided a price adjustment due to this delay. If *** is no longer able to wait for the merchandise to arrive, we will happy to provide a refund or reselection.
Feel free to contact me with any other questions or concerns.
Thank you,
***
Director of Customer Care
Furniture Mart USA
(The consumer indicated he/she DID NOT accept the response from the business.)
I was sold a bed frame on *** with the understanding of a reasonable time frame on when it would be delivered. I had to take off several days of work due to being told the bed would be delivered and even receiving a confirmation ahead of time on one of the occasions only to be told that the bed frame would no longer be delivered at that time. I had asked for a $*** price adjustment/refund to compensate me for only half of my lost wages. I was told the best that the store could do would be $*** and this was from the Store Manager. This does not compensate me even for 1 day of my time I was required to take off and these are lost wages for me. I am not satisfied with the businesses response because I expected the bed frame to be delivered in a reasonable period of time. Why would Ashley HomeStore sale a bed frame that won't be delivered for as far as I am being told until 3-4 months after the purchase? The business has had my money without me having a product/service to show for the purchase. I think it is reasonable to ask for the $*** credit as well as a guaranteed delivery date within the first week of ***.
Revdex.com
RE: Case # ***
Thank you for contacting me again regarding the complaint filed by ***. I checked the status of the order again for ***. I am now advised that *** is now our best estimate. As stated in my last response, we have no control on how fast an order arrives from the manufacturer. We would like to be in-stock on all goods at all times but that is not a realistic expectation from any retailer. There will be no more discounts provided for something we cannot control. If *** can no longer await the order, I would suggest *** cancel his order.
Feel free to contact me for any other questions or concerns.
Thank you,
***
Director of Customer Care
Furniture Mart USA
Have asked customer service several times to cancel order
I have tried to get in contact with customer service several times concerning my order since mod ***. I want it canceled but am still seeing the order as processing. The order number in question is ***.
Through their online customer service message center I have probably asked for it to be canceled at least 4 times.
Cancel My Order and send confirmation
Revdex.com
RE: Case # ***
Thank you for contacting me regarding the complaint filed by ***. I have been advised that the open order Ms. had with us has been cancelled. Please let me know if there are any other questions or concerns.
Thank you,
***
Director of Customer Care
Furniture Mart USA
(The consumer indicated he/she ACCEPTED the response from the business.)
business sold me faulty furniture,business offered me *** plus *** gift card plus *** % off. I wanted cash back. business says its all expired now
business sold me faulty furniture,business offered me *** plus *** gift card plus *** % off. I wanted cash back. business says its all expired now. I want cash back plus an email saying its not expired as nothing has been resolved! I also am unable to login to the complaint and *** of the Revdex.com does not respond to my many emails
refund
Revdex.com
RE: Case # ***
Thank you for contacting me regarding the complaint filed by ***. An authorization was entered on *** for Mr. to return his bed for re-selection. Mr. advised us on *** that he has disposed of the bed. We are unable to extend a return authorization if Mr. has disposed of the product. Just as any retailer, we require the old product back. At no time did we advise Mr. that we did not need the product back.
We are unable to provide Mr. a credit when there is not a product coming back
Feel free to contact me with any other questions or concerns.
Thank you,
***
Director of Customer Care
Furniture Mart USA
(The consumer indicated he/she DID NOT accept the response from the business.)
they are lying, they never scheduled a pickup for the bed, and in no correspondence did they say they needed the bed. They never scheduled a pickup, they never once said they needed the bed. I have picture after picture of the faulty bed. show me an email or phone call where they said they were going to come pick up the bed. I have all of the emails from ashley furniture. If you look at case *** you will also see they never mentioned picking up the bed. They said I have numerous credits and I demand a refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
I want the full refund of ***. Due to *** actions and home furnitures behavior I don't feel comfortable stepping foot in this store. *** the store manager hung up on me multiple times, they bold faced lied when they said I got rid of the bed, customer service asked me if what I was doing was morally right when I said I wanted this refunded!
also it is lies before. the bedroom set cost was ***. I used a *** gift card on it, bringing down what I actually spent to ***. The full cash value of this useless set is *** and that's what I want refunded!
I don't feel safe in an Ashley bed, my cat sleeps under the bed and was nearly crushed and now they want me to purchase another bed frame from them. I earned the *** gift card, the stores and customer service actions rendered this useless with their harrasement and I demand the full *** refunded.
Revdex.com
RE: Case # ***
Thank you for contacting me regarding the complaint filed by ***. I apologize that *** is unhappy with the refund amount. I am only able to refund the amount that *** paid for the furniture.
Thank you,
***
Director of Customer Care
Furniture Mart USA
bought a *** dollar bed and *** dollar frame. frame collapsed within 40 days of purchase. store said call customer service, customer service said call store. *** the store manager repedeatly hung up, was unhelpful, yelled at me, said I was rude, said he doesn't need my business and wouldn't send me the gift card that I should have got.product cost over *** and they won't refund me. only offering store credit. Last person I want to see is *** as he runs his store into the ground.
Other (requires explanation) Refund my *** dollars
Revdex.com
RE: Case # *** - ***
Thank you for contacting me regarding the complaint filed by ***. I have attached a copy of the original bed invoice along with the store credit that has already been entered. An authorization was entered on *** for *** to return the original bed for re-selection. Our money back policy is seven days from delivery. Since the issue occurred after seven days, we have offered for *** to pick out a different bed set.
We feel this this fair resolution for the issues *** is having. *** can visit our web site (thefurnituremart.com) for other store locations if he desires.
Feel free to contact me for any other questions or concerns.
***FURNITURE OUTLETS USA***
Customer Purchase History Inquiry
Name *** Cust Nbr ***
A/Address *** B/Address
City & St ***, *** Phone -
Ln Invoice / Inv Date/SKU Number / Description / Qty/ Price
No Contract Date Vendor Model Nbr Linkages/Parts/Labor
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*** FTBD 1 ***
ADJ ***
*** PNL 1 ***
ADJ ***
*** RAIL 1 ***
ADJ ***
***FURNITURE OUTLETS USA***
Credit Memo/Return Inquiry
Memo Nbr..: *** Memo Type: R PICK-UP @ CUSTOMER
Return Store.: *** Pick-Up From.:
Invoice Nbr..: *** Home Phone...: ***
Document Date: *** Work Phone...: ext:
Credit To....: *** Sls Prsn 1 Id: ***-
*** Scheduled P/U..:
*** Pick-Up Instructions.:
***, ***
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Dist:
Sub Total: *** Memo Total....: ***
Disc: *** Refund Amount.: ***
Dlvy/P-Up: *** Finance :
Inst/Rstk: *** �"��"��"��"��"��"��"��"��"��"��"��"�
Sales Tax: *** Open Amount...: ***
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Memo Total: ***
Thank you,
***
Director of Customer Care
Furniture Mart USA
From: *** (mailto:***)
Sent: Tuesday, *** 1:44 PM
To: ***
Subject: Re: Case #*** Furniture Mart USA
I reject this, they made no response about my *** gift card I am owed. Also they did nothing to rectify how I was treated rudely by *** the store manager. They also don't care that I paid *** for a bed I cannot use as I have nothing to put it on.
Revdex.com
RE: Case # *** - ***
Thank you for contacting me again regarding the complaint filed by ***. The $*** gift card that *** is referring to is a gift card promotion given to customers for purchasing a *** mattress. *** used his gift card on the original purchase. The gift card has no cash value and is non-refundable. Our store manager has already agreed and noted to provide *** with $*** off his next purchase to resolve this issue along with an additional % off.
We are being more than fair in resolving all claims made by ***.
Feel free to contact me with any other questions or concerns.
Thank you,
***
Director of Customer Care
Furniture Mart USA