We warned the customer of possible floor damages before the repair That's why we had him sign the waiver We cant be responsible for thisThe customer understood the risk, we saw it coming and alerted him He signed off on it He could have instead had a delivery crew come and lift and pull it out (not our responsibility hence putting it into a servicable position)
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello Revdex.com, This appliance is covered by the manufactures warranty We do not have the power to replace or refund This customer should point their concerns toward the manufacture of the machine If the customer reaches out to the manufacture they could possible satisfy whatever complaints the customer has including dispatching another service company, or exchange Thank you
Revdex.com, We agree The tech should have called this customer earlier on in the day as to alert her he would not make the haul to the customers house Perhaps he was hopeful he could still make the call, perhaps he did not have cell phone service at his previous calls location, perhaps he simply forgot He will be reprimandedNevertheless we apologize for this customers inconveniences the tech has caused We realize this is not good customer service We find it difficult to run small business in West Virginia and routinely run employment advertisements routinely seeking potential employees We should not have agreed to go out of area and run this call, no good deed goes unpunished We do not feel we should be responsible and cannot be responsible for the customers "lost wages", or any other financial penalty this customer seems fit to suggest Nevertheless out of good faith we would like to suggest $payment as meeting in the middle Additionally we would like the Revdex.com to make its suggestions as well
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I believe that to be a fair compromise Regards, [redacted]
We warned the customer of possible floor damages before the repair That's why we had him sign the waiver We cant be responsible for thisThe customer understood the risk, we saw it coming and alerted him He signed off on it He could have instead had a delivery crew come and lift and pull it out (not our responsibility hence putting it into a servicable position)
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello Revdex.com, This appliance is covered by the manufactures warranty We do not have the power to replace or refund This customer should point their concerns toward the manufacture of the machine If the customer reaches out to the manufacture they could possible satisfy whatever complaints the customer has including dispatching another service company, or exchange Thank you
Revdex.com, We agree The tech should have called this customer earlier on in the day as to alert her he would not make the haul to the customers house Perhaps he was hopeful he could still make the call, perhaps he did not have cell phone service at his previous calls location, perhaps he simply forgot He will be reprimandedNevertheless we apologize for this customers inconveniences the tech has caused We realize this is not good customer service We find it difficult to run small business in West Virginia and routinely run employment advertisements routinely seeking potential employees We should not have agreed to go out of area and run this call, no good deed goes unpunished We do not feel we should be responsible and cannot be responsible for the customers "lost wages", or any other financial penalty this customer seems fit to suggest Nevertheless out of good faith we would like to suggest $payment as meeting in the middle Additionally we would like the Revdex.com to make its suggestions as well
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I believe that to be a fair compromise Regards, [redacted]