Sign in

FactoryPure

Sharing is caring! Have something to share about FactoryPure? Use RevDex to write a review
Reviews FactoryPure

FactoryPure Reviews (5)

Complaint: [redacted] I am rejecting this response because: The site does not have validation to ensure mistakes like this do not happen The agent that that called me said “People miss it all the time.” This is a known problem as evidenced by numerous customer reviews Rather than follow through on having a supervisor call me right back, as I was promised, the company promptly cancelled a contract which was secured with money sent via a third party I.e PayPal Given the factual material I believe any reasonable person could conclude that this is a business practice of theft by deception I simply ask that the company follow through on their word and provide me with free deliveryAs a consumer I am not obligated to be familiar with the bugs and caveats of using the vendors siteRather the vendor should add simple shipping validations to their site and eliminate the practice of completing transactions they do not fully intend to fulfill Regards, [redacted] ***

It is NOT an honest merchant without any customer serviceDO NOT buy anything from them!! I purchased an air conditioner from themThe item was damaged upon arrival and completely did not workI contacted them the same day I received the itemThey DO NOT even have a custom service, the only way to get in touch with them was a sales email addressAt first, they DO NOT accept the return by not responding my emailSo, I had to open a dispute with my credit card company and tried to get the money backThe credit card company forced them to accept the returnAfter the UPS delivered the item back to them, they lied to the credit card company by saying they did not received the returnAlso, they tried every mean to destroy every piece of evidenceThey deleted the negative review I put on the productFurther, they even deleted my account with all order information from their websiteNow, I know why their products always have very good reviews, simply because they have deleted all bad wordsLuckily, I remained all the order confirmation email and was able to keep them as evidence for further ispute

This order arrived from the manufacturer with some issues. We attempted to troubleshoot with the customer but they immediately opened and escalated a paypal dispute. It is currently in process there, and we are not able to do anything until paypal provides instructions to the customer

Our website has freight shipping options that are listed right under the add to cart button (for products that must ship freight because if their weight).  It is very hard to miss.  If the unit is to go to a residential address, they have to add that in, as well as liftgate if...

needed.  We also have free shipping options to a business or nearest freight terminal.  This customer did not select an option, and wanted us to send to a residence for free.  Residential freight is up to $300 more than commercial freight.  We only charge a flat rate of $79, and pay for the rest.  We cannot, however, take on the full force of the residential charge.  Our options are clearly listed under the add to cart button before checkout.  We called the customer about this, and he threatened litigation if we do not ship to a residence for free.  We refunded his order.  We do not respond to threats like this, and will not conduct further business with this customer.

Complaint: [redacted]
I am rejecting this response because: The site does not have validation to ensure mistakes like this do not happen.  The agent that that called me said “People miss it all the time.” This is a known problem as evidenced by numerous customer reviews.  Rather than follow through on having a supervisor call me right back, as I was promised, the company promptly cancelled a contract which was secured with money sent via a third party I.e PayPal.  Given the factual material I believe any reasonable person could conclude that this is a business practice of theft by deception.  I simply ask that the company follow through on their word and provide me with free delivery. As a consumer I am not obligated to be familiar with the bugs and caveats of using the vendors site. Rather the vendor should add simple shipping validations to their site and eliminate the practice of completing transactions they do not fully intend to fulfill.  
Regards,
[redacted]

Check fields!

Write a review of FactoryPure

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

FactoryPure Rating

Overall satisfaction rating

Address: 13814 Lookout Rd, San Antonio, Texas, United States, 78233-4528

Phone:

Show more...

Web:

This website was reported to be associated with FactoryPure.



Add contact information for FactoryPure

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated