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Reviews Solar Pool Heater FAFCO

FAFCO Reviews (14)

Pin hole leaks after 2 months?
I purchased Fafco solar panels for my swimming pool. 2 months of use and it is not defective. They'll send a repair kit? This should be included in the warranty. Used solar panel in the past, at least 2 years of use without a leak. The leak is on the underside of the panel.

Nonresponsive - Panels purchased 2015
Terrible customer service. I will not go into detail here. I just need a live person to call me back so we can discuss the issue. No response from neither my phone calls or emails.

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Sorry for the delay in responding to your emails.The reason being that I was waiting to get my panels replaced which occurred less than an hour earlier today Yes I had been promised relief on Feb, but there was a no show; again on Mar and again a no show; finally today!!!Thanks for your support, without which I would be still waiting

The scope of FAFCO's product warranty is defined in the published warranty document A copy is attached "SCOPE OF COVERAGE - This warranty applies only to new swimming pool solar collectors manufactured by FAFCO and installed on premises owned by the original consumer buyerThe warranty is extended to the original consumer buyer and premises on which the collectors were initially installed." Unfortunately, Mr [redacted] is not the "original consumer buyer" of the system and as such is not covered under the product warranty It seems the contractor quote for repairing the system is fair and reasonable Although we understand the homeowner would like FAFCO to absorb this cost, we cannot assume financial responsibility for work done beyond the scope of our written product warranty

I am rejecting this response because:fafco has not offered any solutionThey send the local company out to check the system when it had just been corrected thirty days beforeThe dates where I had to have service due to the system failing are: installed on 4/26/14----service on 9/16/14, 2/19/15, 9/1/15, 3/19/16, 8/23/So service has had to occur every to monthsThey have not offered to do anything to satisfy me, the custimer, they just say the system is working but a $service call multiple times a year is not a working system [redacted] , the company that installed it, say it does not hold up and they do not recommend the unitIn this email I say I reject the response because FAFCO does not take any resonsibilty for any of thisI would be more than happy to say this has been resolved to my satisfaction if they take some responsibility, thank you

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThanks for the assistance!

We are continuing to work with [redacted] *** to resolve this issue They've scheduled a service call with this customer for February 27th

I am rejecting this response because:I have been contacted by the local installer and they will come out next TuesdayThat does not resolve the problemthe company just came out onJuly 19th due to this continued problem and yet again worked on the unit to bring it back in working condition so at the moment the system is running but I know this same issue will happen againFafco wants to send someone out to say that everything is fine when it is not and the [redacted] company owner has also indicated in a conversation over the phone with me that this unit does not hold up in Arizona environment.so to check the unit and say it is running fine may make Fafco feel like they have no responsibilityWhere has customer service gone? Companies used to stand behind their product and realize when it wasn't right and exchange it or updated or whatever was neededFafco does not want to accept any responsibility in this I would like Fafco to step up and actually do something to make this right

We regret that this customer has not had a great experience with our solar water heating system While the system was designed for minimal maintenance, maintenance of the system is required at times and should be periodically expected by the customer To help resolve this customer’s complaint, our authorized installer is going to perform one more no charge service call and ensure the system is in proper working order

If this will fully settle the complaint, FAFCO will issue the homeowner a check for $1, It needs to be understood the product warranty is outlined in the attached document The product warranty which the homeowner has based this claim was sent to him in error by one of our customer service representatives Any future issues will need to be governed by the valid and accurate warranty document that is actually associated with this product

I WANT TO THANK THE Revdex.comOF NORTHEAST CALIFORNIA I GUESS THERE IS NOTHING I CAN DO ABOUT A COMPANY THAT DOES NOT STAND BEHIND THEIR PRODUCT I WILL NOTIFY THE [redacted] *** [redacted] [redacted] , THAT THE HOME OWNER HAVING A FAFCO PRODUCT ON THE ROOF, NOTIFY THE NEW BUYER THAT THE PRODUCT WARRENTY DOES NOT TRANFER TO THE NEW BUYER

We are going to take one more run at this next week Stay tuned to hear what happens Regards, [redacted] President and CEO

We are in contact with homeowner and trying to resolve their issue. We need information from the customer to process the claim including original contact and proof of purchase. When the information is provided, we will be able to determine coverage for the customer and find a service... provider to resolve their issue.

We contacted the dealer who installed her system and believe her situation will be completely remedied by Saturday, 3/19/ FAFCO Incalways honors its warranty

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Address: 435 Otterson Dr, Chico, California, United States, 95928-8207

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