Sign in

Fagan Automotive

Sharing is caring! Have something to share about Fagan Automotive? Use RevDex to write a review
Reviews Fagan Automotive

Fagan Automotive Reviews (4)

I received the complaint dated 4/3/but am not aware of any previous correspondenceI am enclosing our response about the same matter to DATCP which should explain our positionI am also enclosing copies of our printed and hand written repair orders that include Mr [redacted] signatures Note the comment on the bottom of repair order by the technician that there was 'NO OIL ON STICK'Mr [redacted] made no mention of oil consumption prior to our repair on 1/4/which was the result of the latter repair that was done at Stark Automotive, our original diagnoses was accurate with the information providedWe have not received a ruling from DATCP yet which I believe is the legal path any settlement and we will abide by their rulingMr [redacted] has sent inappropriate emails to my service employees and sent very slanderous reviews to our website and social mediaOur record with all state agencies indicates that we treat our customers fairly and take care of problems as they ariseThis is an unreasonable customer and an inaccurate assessment of the situation who has openly stated that if the State of Wisconsin rules in our favor he will sue Fagan for incompetenceIt appears that he is willing to take any avenue to satisfy a personal vendetta

After reviewing the complaint, correspondence, all of the Repair Orders of your visits between 2/7/14-4/20-15, and interviewing the [redacted] , I want to extend to you my most sincere apology that you were inconvenienced in seeking a Repair resolution to your brake noise issueAccording to the complaint, you state that “now the brake noise is completely gone” since your repair on the 4/19/at [redacted] in [redacted] You said they installed new brake pads, and that you had to pay them $DollarsYou provided us with a copy of their Repair Order #***, Job # [redacted] for $I am sending you a check to reimburse you for that amount paid, and an additional $For gas expenseAgain, I am sorry for your troubles, and happy that you were able to get your brake noise resolved [redacted] ***Fagan Automotive, Inc[redacted] ***

I responded to the complaint from Mr [redacted] with factual information related to the case and stated that Mr [redacted] had also complained to the WI Dept of Agriculture and Consumer Protection which we replied to also I have not received a reply yet with the department’s decision but stated in my previous response that Fagan Automotive will comply with their ruling or supply additional documentation if requested Any future correspondence from the Revdex.com will go unanswered as it not necessary for more than one agency to be involved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Fagan Automotive has not made any financial reimbursement for their miss diagnosis and engine overhaul that should have been an engine replacement in January as opposed to me having to pay for the new engine myself in January of this yearThe new engine cost me over $7,This is in addition to the cost of the overhaul cost of $6,that Fagan did in They were incompetent in there diagnosing of the engine problems at the time they worked on itTheir claim is that they did not want to have me pay any more than what was necessary at that timeWell, it did cost me more because of their decision at that time, $7,more! Regards, Steven [redacted]

Check fields!

Write a review of Fagan Automotive

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Fagan Automotive Rating

Overall satisfaction rating

Add contact information for Fagan Automotive

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated