Fagor America Inc

Good morning, We apologize for the delay experienced by Mr ***We are calling him immediately to the daytime phone number he provided to find out what the issue is with his Duo pressure cooker Set. Thank you. sincerely, *** ** ** ***

Today I have been contacted by FAGOR AMERICA representative and I got the correct information, so the case could be close as solved.Thanks for your business!

Good morning, We do apologize for the inconvenienceThe volume over the Holidays has been extremely high and that has caused a delay in returning calls and emails. The Multicooker will be sent today to the address provided in the complaint. Thank you. *** ** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, provided, of course, that Fagor actually did what they said they would doAs of this time no replacement item has actually been received it's too soon to expect it at any rate. I will follow up again if not received in a reasonable timeThank you

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever they have my first name incorrectThey have "***" when it should be ***.
Regards,
*** ***

Good morning, The customer, *** ***, talked to Fagor Customer Service Representative *** *** yesterdayWe will be sending the timer for his Chef pressure cooker by Tuesday from our Repair Center in Carlstadt, NJWe apologize for the delay in sending this partThank you

With regard to my complaint,
just to update you, I finally did receive a call from a representative of Fagor America two weeks ago.I explained to the representative my dilemma, and the problems I have been experiencing attempting to contact a member of their customer service departmentHe asked me what my problem was, and I gave him a detailed explanationHe agreed at that time, to send me a set of replacement parts for my pressure cooker that would resolve the problems that I have been havingHe did tell me that it would be a week or so before the parts would ship out to me.As of yet, I have not heard anything further from Fagor America nor have I received an email indicating that my parts had been shippedHence, I do not wish to close my complaint with the Revdex.com unless I receive the replacement parts that were promised to.I respectfully request that you keep my complaint open until such time that I receive the parts that were assured to me, would resolve the problem I was having with my pressure cooker.As soon as I receive this order, if I receive the order, I will contact you immediately.I appreciate your attention and diligence in this matter

The Operating valve on Fagor Elite 85M7 pressure cooker is disintegrating from underneath. I've hardly even used it. I keep calling Fagor, over & over, and leaving messages (after being on hold for AWHILE the recording says 'no one to help you'). No one calls me back.

Diana Kassir
phone 347.744.9159

To Whom It May Concern, 
We had a conversation with [redacted] this morning ( on October 23rd, 2014). We confirmed the information we needed from him to issue the refund he requested. He was satisfied with the resolution and a check will be sent to him shortly. 
Please, feel...

free to contact me if you need any additional information. 
thank you.

Good morning, The parts for Mr [redacted] were shipped via regular mail on January 21st. He should receive them by January 28th or 29th at the latest. Thank you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this partially resolution is satisfactory to me. I am happy that they are refunding me for the cost of the machine; however, I incurred costs related to hiring an electrician as well. I will be presenting a copy of that invoice to the warranty servicing company engaged by Fagor. My understanding is that the warranty service company will be reimbursing me for the electrician's bill. These costs arose as a direct result of Fagor's product being defective and expect reimbursement. However, if the warranty servicing company fails to reimburse me for these costs, I would request that Fagor America cover those costs. 
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Good afternoon, Mr [redacted] is welcome to send  the video of how the toaster oven is performing. However, as stated previously, the unit is not under warranty and we do not have the information on service centers that can fix toaster ovens. Any retailer that has sold this toaster oven for the last 18-24 months is aware that the unit has been discontinued and cannot be replaced. The product was discontinued because the factory that produces the unit discontinued it from its line up.  Thank you.

Good afternoon,as explained to [redacted] the CX -2 he purchased was discontinued 4 years ago.After contacting our service company we have been able to find today the part he needs. The part will be sent to him early next week. Please feel free to contact me if you have any questions.Thank...

you.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]
I am rejecting this response because: I want to first be sure she has received confirmation our mailing address is correct as listed on our paperwork.  I would also like to have confirmation the item has indeed been sent.
Regards,

To Whom It May Concern, We apologize for the delay in replying to the customer. The product is indeed under warranty and we can send the current upgraded version of the Slow Juicer to her. We just need to confirm the address so it can ship right away. Please let us know if it is the same...

one it appears on her complaint. Thank you.  Sara [redacted]VP Sales and MarketingFAGOR AMERICA, INC.

Good afternoon, We do apologize for the inconveniences. The unavailability of the spare parts have played a determinant factor in this case. We are going to contact the customer directly and refund the money paid for the range. Please, feel free to contact me if there are any...

additional questions.  Thank you. [redacted]

Good evening, First we would like to apologize for the delay in replying to our customer and to your inquiry. Some of the staff was out of the office for the Holiday Season. We are going to send the replacement Toaster oven as per our customer's request. The unit is being shipped today,...

January 7th by UPS. Please feel free to reach out to me if you  have additional questions. Thank you.