Fair and flawless

Review: On the [redacted] of November, 2013, I placed an order on Skintrium's site. [redacted] of November, I called to cancel my order and sent n email as requested by the customer service representative requesting that my order be canceled. Completely disregarding my email and request, the company sent an email on the [redacted] of December, stating that the order has been shipped. I then sent another email pointing out that twice I requested that my order be canceled prior to it being shipped. I received an email stating that they would attempt to retrieve the package and once retrieved I'll receive a refund. This has been the status since December [redacted]. I've tried calling but every time I call I'm being told that the person I need to speak to is not around. I leave messages after messages but never get a call back as promised. This whole thing is going on two weeks and I feel as though I'm being taken for a ride.Desired Settlement: To refund me my $149.94

Consumer

Response:

At this time, I have been contacted directly by Skintrium regarding complaint ID [redacted], however my complaint has NOT been resolved because: They are still yet to refund my money and it is going on three months now.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered products from Fair and Flawless on July *, 2013. Below is my order information. I have not received my products as of today. I called their 24/7 customer service but the voicemail stated I reached the company after business hours. I sent two emails regarding the non-delivery of my products and I have not received a response. I checked fedex and it reports no record of the tracking number can be found

Order #: [redacted]

Order Date: Jul *, 2013 9:22:00 PM (GMT-05:00) Eastern Time

Ship Date: Jul *, 2013

Status: Shipped

Ship To:

United States

Map

Bill To:

United States

Tracking Information: FedEx Priority Overnight US $28.63

Tracking # : [redacted]

Customer Information:

Phone:

E-Mail: [redacted]

Payment Information:

Payment Type: PayPal Express Check

Gift Wrap: No

Items:

SKU Product Status Ship Date Qty Unit Price Price

1. 2090 Skin Soho™ Soya Lait Lightening Bar Shipped Jul *, 2013 1 US $13.99 US $13.99

2. 1020 Fair & Flawless™ Facial Lightening Cream (Size: 1 ounce ( Original)) Shipped Jul *, 2013 1 US $49.97 US $49.97

Totals:

Sub Total: US $63.96

Shipping & Handling: US $28.63

Tax: US $7.98

Total:

US $100.57

Please find the Order details below:

Order Number:[redacted]

Order Date:7/*/2013 9:22:00 PM

The tracking number for your package is: [redacted]

You can track your order on-line at: [redacted]

If you have any questions or concerns, please do not hesitate to contact us by replying to this E-Mail.

You can check the status of all your orders on-line at any time by logging in at:

[redacted]Desired Settlement: I would like the total amount (including shipping and handling) returned to my paypal account. A total of $100.57.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Fair and flawless has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I have been inquiring on the update on my refund since August of this year, I have forwarded the return shipping info (tracking #)the company requested in early september. However, I have not received an update regarding my refund(once I submitted the tracking number with proof of signature of receipt they no longer responded to my emails as to the refund). I have made calls and have been told that the department has been contacted via the Customer Service Dept. and nothing. I was advised to return the product and assured that they provide a full refund of the cost. (I have the email history) I no longer have the product as I have returned it in June per their direction, and no money for the return (total of $85 plus tax). Your assistance is soo very much appreciated, soo very much.Many thanks,[redacted]below is the some of the info I sent out to the Refund Dept.Here is my tracking number; [redacted] shipped on May [redacted] 2013, and the USPS tracking website states; it was delivered ( Your item was delivered at 2:02 pm on July **, 2013 in [redacted]. The item was signed for by [redacted] ) I apologize though, I am unaware of what an RMA number is, I was told to write my order number [redacted] on the return package, but I have pasted the entire order history from your website under my acct incase the RMA is somewhere on that page; Looking forward to your response, Best regards, [redacted] Order #: [redacted] Order Date: Jul *, 2013 10:40:00 PM (GMT-05:00) Eastern Time Ship Date: Jul *, 2013 Status: Shipped Ship To: [redacted], [redacted] United States Map Bill To: [redacted] Tracking Information: Free Shipping - USA Destinations Only - Handling Fee-Not Shipping Cost US $7.80Tracking # : [redacted] Customer InformationDesired Settlement: to have my refund issued.thanks

Review: I purchased a product called Enhanced Facial Spot Eraser from this company on 07/**/13. I used the product and had a very bad reaction (clogged pores that I am dealing with to this day) and contacted them to take advantage of their refund product. I sent the product back on 08/**/13 and they signed as confirmation of receiving package on 08/**/13. Today is 09/**/13 and I have not received a refund. I cannot get through to the customer service line or receive any assistance. I believe it is this companies intention to not refund the money for the product that I mailed back to them. I would like a full refund of $81.97 (the amount that I paid to them). This company is very suspicious!! I will not purchase from them again and I will definitely let everyone I know not to purchase from them.Desired Settlement: Refund the total amount that I paid to this company which is $81.97. Revdex.com Thank you for your Assistance since I can't receive any assistance from Skintrium!

Consumer

Response:

At this time, I have been contacted directly by Skintrium regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I heard from Skintrium finally. My complaint has not been resolved because they rip people off. I just know not to ever deal with this company again. Revdex.com you can close this case because Skintrium will not be of any assistance as their company is crooked.

Thank You for your Assistance Revdex.com!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,