Fair Trading Furniture

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have talked on the phone with them as well.  They have heard more details but nothing has been resolved at this point in any way.  I am waiting to hear if they even have any more similar art for replacement of the moldy one that we sent back to them for exchange earlier this year at their request and arrangement.  I hope to hear from Park West by early next week.Thank you so much.
Regards,
[redacted]

We had the pleasure of talking with [redacted] on Monday 5/23/2016. I assured her that I would address the poor client experience that she received from our representatives. We also offered to rectify any outstanding issues with her artwork. [redacted] appreciated the call and will let us know if we can...

do anything further for her.Thank you,[redacted]Director of Client ServicesPark West Gallery[redacted]www.parkwestgallery.com

Mr [redacted], Thank you for your feedback and and taking the time to talk with me this morning. We do advise that a credit can take up to 1 - 2 billing cycles to allow processing through Park West Gallery and the Cruise Line. We were in receipt of your request for cancellation and have already...

processed it to the cruise line. We will send an inquiry to them requesting information on when the credit will be processed to your card. We will be in contact with you this week per our conversation. Thank you![redacted] G. [redacted]Director of Client ServicesPark West Gallery[redacted], MI 48034

May 3, 2016     Ms. [redacted] Revdex.com of Detroit & Eastern Michigan [redacted], MI 48076     Re: Revdex.com Complaint ID# [redacted] – [redacted]     Dear Ms. [redacted],   Park West is in receipt of your letter dated April...

22, 2016 and we appreciate the opportunity to respond.   Park West has been in contact with Ms [redacted] and we are resolving her complaint to her satisfaction. Park West has been in business since 1969 and has an outstanding reputation because it makes every reasonable effort to resolve any and all client concerns. We are confident in what we sell and the value we deliver. I hope you find this letter helpful and please do not hesitate to contact me if you should require any further assistance.   Sincerely,       [redacted] G. [redacted] Park West Gallery

Unfortunately, can not research without account number and copy of her receipt. Also, she states she purchased this merchandise in 2001, that's sixteen years ago, why would she wait so long to put in a claim? Fair Trading has been in business for 34 years, and believe we  have had two...

complaints with the Revdex.com, we responded and settled both. Please forward any further information, and we will review.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I received a phone call from the business yesterday. I was told that I will receive the painting by the end of this month. If I do not receive it, I will again be writing to the company, the Revdex.com and will also post a negative review on the business's site.Thank you for your assistance Revdex.com.
Regards,
[redacted]

Client acknowledged receipt of refund on May 20, 2016.  Thank you, [redacted] G. [redacted]Director of Client ServicesPark West Gallery[redacted], MI 48034www.parkwestgallery.com

Mr [redacted] and Ms [redacted], We do apologize for the delay in shipping your artwork. We have left you a message to discuss a definitive date that you would receive.We look forward to speaking with you.Thank you![redacted] G. [redacted]Client ServicesPark West Gallery[redacted]...

[redacted], MI 48034www.parkwestgallery.com###-###-#### option #1

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11456246, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms [redacted], Thank you for your feedback. I have contacted you by phone. Please call me on my direct line at your earliest convenience.Thank you[redacted]Director of Client Services

Ms [redacted], We apologize for any delay in response. Your refund is currently being processed. It does take 1 to 2 billing cycles to appear on your statement. Please look for a credit from the cruise line that you sailed with. We have responded to your email with the details as well. Thank...

you for your patience.Park West Gallery Client Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr [redacted],We are sorry to hear that you had a bad experience purchasing your artwork. I have reached out to you by phone. Please call me at your earliest convenience.  Thank you![redacted]

Ms [redacted], We are sorry to hear that you had a concern while purchasing your artwork. I have reached out to you by phone. Please call me at your earliest convenience.  Thank you[redacted]

[A default letter is provided here which indicates your rejection of the business's...

response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], can you please email me your phone number as we are on a cruise and cannot receive voicemails. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  They have responded to my email. thank you
Regards,
[redacted]

Mr [redacted],Thank you for reaching out. We have contacted you by phone and left my direct number. Please call me at your earliest convenience.[redacted]Director of Client Services

Mr [redacted],Thank you for your inquiry! We do ask that you allow up to 12 weeks for your artwork to be shipped to you. I have reached out by email. Please call me at your earliest convenience so I may update you.Thank you![redacted]Client ServicesPark West Gallery[redacted]...

[redacted], MI 48034www.parkwestgallery.com###-###-#### option #1