Fair

I had filed a complaint regarding this before (#***), however I continue to have issues with the business. The company switched to an insurance provider with VERY high prices so I was given an option to choose to get my own insurance. The hoops that they company is making me jump through are incredible. More than 1 month after I provided the proof of my new insurance, I am still unable to cancel their insurance which is ~$400 per month! I had called and emailed multiple times and each person makes me email something, or submit some form. The process is unclear and in the meantime, they are charging me for the insurance. The company asked to submit the proof via their app, however the app wasn't working so I called their customer service. On Feb 10, 2020 sales rep on the phone asked me to instead send the proof to their email. I submitted the requested document, which included *** insurance effective Feb 14 (which is the first day of my billing cycle). Email was sent to ***@*** at 9:33am EST. The sales rep at the time also requested a picture of my odometer, which I also provided on Feb 10. In early March, I received a bill for my next payment on March 11, which still included their VERY EXPENSIVE insurance. I called customer service yet again, and they asked me to fill out yet another form, which wasn't working on their app. Rep emailed me some form. After few days later, I got confirmation email that my insurance will be cancelled effective March 14 and therefore charged this $400 for period Feb 14 to March 13, which I had already had and shared my information for.

I just learned that Fair.com pulled $1929.88 from my husband's checking account for extra mileage and car damages after 13 months of leasing a car from them. He did NOT AUTHORIZE this payment. We were waiting to hear from them about compensation that they had promised. We waited over a month for Fair.com to pick up the car. My father-in-law rearranged his schedule on 6 different occasions for the car to be picked up and they never showed. He even missed work and he is paid hourly. My in-laws rely on this income. I am unable to provide any documentation because I could not access the app due to a phone number change. I requested access to my account on 3 different occasions and was told I could not change my phone number on my account. I requested documentation about my account and was told it would be emailed to me. It never was. I am in Japan because my husband is in the Navy and we are stationed here. I scheduled a pick up with ample time, as instructed by their policies, before we left the US and they could not abide by the contract. I called on 9 different occasions at inconvenient hours to follow up about this account, with each call taking over 30 minutes to resolve. Each call equated to promises of the car being picked up and none of them were true. I have been patient and respectful. At this point, I just want some follow-up. THIS IS UNACCEPTABLE.

Thank you for your time

There is a gray area that involves vehicle registration in California and Fair is taking full advantage of that gray area, the company was fully aware of the 90 day expatriation of my temp registration and made no effort to ensure I would have my registration within the 90 days. I called three separate occasions, in which, they informed me the I am to wait " a few days." No effort was ever made to reach out to me and had I not made them aware of my situation they would of not made a move to insure I receive my registration. The last time I called was 12/21/19 I spoke to a floor manager named Thadius who stated that my agreement ensured I would have a vehicle that I could legally drive. exactly what is not being provided to me. Thaddeus said he would call the dealership on Monday 12/23/19, and HOPE, " they can get something done." He then suggested that I contact the dealership and try to get another temp registration, which by all of my research is illegal for a dealership to do, 90 days is the max period. Our conversation is recorded you can hear him say it clearly. To be clear he advised me to approach the dealership and asked them to do something illegal as an effort to simply get me off the phone and take no accountability and ownership of their mistake. I have lost work and have no ability to pick up my son for Christmas, which they are aware of and the response for the company, we did nothing wrong, we have violated nothing, you'll wait, and we'll get to it when you can.

I picked up my fair vehicle for *** on May 23 2019. Everything went fine till November 11 2019 when I made contact with them to return my vehicle. I was asked by a support representative (Levi) for a 3 day window, I gave him 11/25/2019-11/27/2019. I never got a reply from them, no one tried any kind of contact to pickup the vehicle.
On the 25th I made contact with them again to confirm the pickup, Logan told me that it was alright and I should get a contact from the carrier soon, never got.
I flew to California on November 28. Fair told me to leave the key with someone so they could be able to pickup that vehicle since they could not get that done on the 3 day window I gave them.
Since then has been a lot of support representatives and reschedules, but they never make any kind of contact, dos not reply emails and every time I chat with them, tons of excuses and no one is able to get that vehicle picked up.
After one week of the supposed pickup, I noticed that my credit card was charge for another week and I disputed that transaction since I'm not using the vehicle and the only reason the vehicle is still in the front of my friends house is that Fair is not able to pickup the car. I've been getting letters by mail and emails that they are trying to charge my credit card but it's been declined and I owe them certain amount of money (2 weeks of lease). I made a complaint about that but they say that they cannot stop to charge since the vehicle was not returned. I tried to find a solution with them, like to get someone to drive that vehicle to a return location, but the answer from them is that it can't be done, the car must be picked up by a carrier.
Right now I did everything I could to get that situation fixed, but Fair is not Fair and nor helpful. I'm giving up and asking for help help because as I told Fair, my friend is traveling overseas on 12/19 and there is nothing else I can do.

Never do business with Fair! At first my credit was hurt for no reason cause they never opened an account. Now I'm trying to return my vehicle for about a month with no luck. They never contact me and I have to be always going to their freaking chat with a lot of excuses and no fix. And of course, they charge me every week, send letters and emails asking me to pay for a car that is parked waiting for them to pick it up.

Did not received security deposit back due to “wear and tear” I returned vehicle in perfect condition this car I rented had some wear and tear issues already which rental company knew about it they even took pictures of all the scratches and other issues it had for example big tear on back seat and some scratches on passenger front window. It’s really hard to contact this company you wait for a long time to reach someone once they answer calls end up failing.

As an *** driver I saw their partners program for convenient rental car opportunity, and decided to try it. I submitted application for to get car from Fair, and was putting on waiting list (of course after paying security deposit). After 3 days they noticed me that my car is available, but I have to pay first week of use and set automatically paid for it. Okay, I did! Came to Fair Station on Thursday to take my car, sighed documents, choose a car, get key, and as a man at the Station said me it can take about 24 hours to add this car for my *** account, but usually it takes only 2 hours. But...this wasn’t happened at this day, even for next.
When I did back from the Fair Station on Thursday to home with stop at the School, their car didn’t start; so I called the road assistance and after Towing guy started the car, I came back home. On Friday morning I chatted with their support with my issue of adding the car to my *** account. And Ashley made case for this issue with 48 hours estimated time of resolution. All this time (2 days) the car was still standing in my garage, because I didn’t need a car for my own use, I needed a car for *** driving. At Saturday morning car was finally added to my *** account, and I wanted to try driving it. But, when I started the engine, “low tire pressure” indicator blinked, that why I decided to check tires in service first, and when I arrived there the car didn’t started again. That why I again called their road service assistance, after 1,5 hours waiting for it, man started engine again, and I drove to the Fair Station. At Station I explained again situation with the car, and that I want to return it (but I asked if they have one normal car for change, maybe I can do it?; but they said: “we don’t do change car, and don’t have available right now, and waiting list is 25 person).
And when I heard story a man at front of me in the line (absolutely the same way: took car, wasn’t added to *** App more than 4 days, and have problems with car!), I decided to return the car and don’t have any deals with them. And I asked assistance woman at the Station to check car at the front of me, and it wasn’t started again!!! And of course Fair doesn’t want get my money back. Such an easy way to have $210 for NOTHING from customers. Be careful! Even in bank account this company described like Software Computer Store! This is scam! And this company should be down from the market.

I leased a car through Fair from July - September of 2019 for rideshare (Uber, Lyft, Via). Everything was great and customer service was superb until it came time to return the car, stop being billed, and no longer do business. Per the terms of our agreement, I contacted Fair through the Fair app, and scheduled a return. Then the problems began...

1. I chose (9/16/19) as my return date and received a notification that the car would be picked up on Monday, September 17th. September 17th is not a Monday, it is a Tuesday... and I chose Monday, September 16th.

2. The date came and nobody picked up the car. I called/emailed Fair about the mix up and they told me it would be picked up Tuesday, September 17th. I reached out to the "carrier" that Fair partners with in my region (Washington, DC) through the contact information that was supplied to me by a Fair representative. The carrier answers his company phone "Hello?" and assured me the car would be picked up that night by his driver. It was never picked up. I notified Fair and called the carrier again on Wednesday, September 18th. The carrier "guaranteed" me that his driver would come that night. Later the driver calls and asks to postpone again and pick it up in the morning of Thursday, September 19th. I got upset and said no, and finally the driver came and picked it up late at night.

3. Ever since the car has been returned, Fair has failed to turn off my billing and continues to charge me on a weekly basis. Multiple support reps assured me that billing would be turned off and I would no longer be billed after the 16th of September. I have emails, screenshots of chats, audio recordings of phone calls, and contracts/documents to back up everything I am saying.

My accident was April 26, 2019. I filed the claim and spoke with my Insurance Adjuster, Fabian, and was told I need to release the vehicle to him so it could be inspected. I was told the vehicle was deemed a total loss. I have not heard or received any paper work or information since then. I haven't been able to get in contact with him until today. He claimed he was waiting on a letter from fair. I contacted them and they said they needed a 3rd party authorization form which I did August 8th but they claim they have no record of. I have attached the email I received from the concierge I spoke with saying they received it and have attached it to my claim. Apparently Fair has no record of my claim. I have been dealing with the "He said she said" for 4 months now and it seems as though nothing is getting done and no communication is involved. I received a bill for $408 which was taken out of my account. The bill is for July 26 - August 24. so they decided to bill me 4 months after my accident fort a vehicle I do not have in my possession.