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Fairbank & Perry Goldsmiths

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Fairbank & Perry Goldsmiths Reviews (4)

Responding to your letter dated july 2015, We did contact Mr [redacted] to set up appointment to re stretch whose house, carpet do to heavy traffic, as our contract states, and Mr [redacted] signed agreedyear warranty on installation of carpet, Mr [redacted] came to us years later, Mr H [redacted] the owner met with Mr [redacted] , to address problem, they both agreed to stretch one bed room, the day installer arrived for appointment, Mr [redacted] changer the work order service call to whole house.And was very Angry rude using profanity toward the installer, on July FIVESTARCRPETANDRUGS, called and set up appointment with Mr [redacted] to restretch whole house,Mr [redacted] called the office changing the appointment times, we finally were able to set Tuesday at 10am, installer came and stretched the whole house, Mr [redacted] did not bring up any disagreement , today is Thursday july 15, have called Mr [redacted] to see how he liked the work he has not responded back to our calls, messages were left,The issue is not the quality of the carpet, there are manufacture warrantys, the problem came do to stretching of carpet, we feel as a company we have addressed this issue, thank you please call me at ###-###-#### Don S [redacted] Manager handling this case

Responding to your letter dated july 10 2015, We did contact Mr [redacted] to set up appointment to re stretch whose house, carpet do to heavy traffic, as our contract states, and Mr [redacted] signed agreed. 1 year warranty on installation of carpet, Mr [redacted] came to us 4 years later, Mr H[redacted] the owner met with Mr [redacted], to address problem, they both agreed to stretch one bed room, the day installer arrived for appointment, Mr [redacted] changer the work order service call to whole house.And was very Angry rude using profanity toward the installer, on July 16 2015 FIVESTARCRPETANDRUGS, called and set up appointment with Mr [redacted] to restretch whole house,Mr [redacted] called the office changing the appointment 3 times, we finally were able to set Tuesday at 10am, installer came and stretched the whole house, Mr [redacted] did not bring up any disagreement , today is Thursday july 15, have called Mr [redacted] to see how he liked the work he has not responded back to our calls, 4 messages were left,The issue is not the quality of the carpet, there are manufacture warrantys, the problem came do to stretching of carpet, we feel as a company we have addressed this issue, thank you please call me at ###-###-#### Don S[redacted] Manager handling this case.

I would like to respond to the complaint of Mr [redacted], Mr [redacted] contacted Five star carpet and rugs two years after installation Mr H[redacted] has been in business over 25 years,and has always carried integrity towards his industy. The contract reads terms and conditions of contract, All...

installations guarantied one year after installation, Mr H[redacted] did meet with Mr [redacted] at Mr [redacted]s residence [redacted], Alexandria Va. Mr H[redacted] Honored his work and said he would streach one room and hallway, to address issue with Mr [redacted], Mr [redacted] was very happy . Mr H[redacted] set appointment to do work, Mr [redacted] demanded, all room be streached , this was not the agreement when Mr H[redacted] came to property - installer responded to client his instruction were to streach one bed roon hall way, Mr [redacted] used profanity anger and disrespected the installer, Installer left humiliated .Mr H[redacted] called mr [redacted] and said, there is a service call charge for the othere 2rooms that were not discussedin prior meeting, Mr [redacted] has made threats.Mr H[redacted] will call mr [redacted] ASAP to set up a new installer to streach all rooms, with no additional charge, thank you for your time in this matter, please call or respond to this issue.H[redacted] FiveStar Carpet and Flooring

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Home
I am offended by the lies stated in the response and no longer can I trust Star Carpet. I have no idea how long H[redacted]
has been in business, and I don't see how his time in this industry has anything to do with my compliantI do
not understand why H[redacted] is now mentioning a contract"You have always
carried yourself with integrity towards the industry"; as a consumer, I
disagree. H[redacted] personally stated that
your work was guaranteed for the life of the carpet Why would he agree to honor his work if the
contract states otherwise? I don't agree with H[redacted]'s interpretation of my
mood, "Mr[redacted] was very happy"Did I say I was happy? I was notI was actually
tired of dealing with all of the deception I called more than twice the day that H[redacted]
looked at the carpet and he never picked upI assumed he would not showAnd
you finally, he shows up over 1-½ hours later
"Mr[redacted] demanded that all rooms be stretched"I don't
understand first what H[redacted] means be "demanded"Secondly, why would I ask him
to stretch only part of the loose carpet? That does not make senseUpon
looking at the carpet, H[redacted] suggested that I wait to have the carpet
stretched due to the sunlight coming through the window because this would
loosing the carpet back upThis also doesn't even make senseI stated that I
would like it done nowAnd the agreement was to stretch all of the carpet that
was looseNever has there been a conversation between H[redacted] and me about a
service charge
As I stated previously, the installer shows up at my
property unprepared to do the work that H[redacted] states in his rebuttalHe
stated that he could not do a bedroom because he was alone and it was too much
work to doHe stated, that someone other than H[redacted] told him, that he was to
do a hallway onlyThis is contradictory to what H[redacted] is stating in the
rebuttal, "installer responded
stretch one bed roon, hallway [sic]"I have
always seen the installers work in pairsWhy would you send only one this day?
As the installer was there, I stated that I had never heard of the person that
he was referring to that provided instruction to him and that H[redacted] is the one
that came to my house and owns the company, so I don't understand why installer
would mention someone other than H[redacted] telling him what was to be done
It is very disappointing that H[redacted] would say such disparaging things about my character after I have been more than patient and understanding with the shoddy work to be re-done and his avoidance of the issueI was frustrated with the installer, but never disrespected himIt would be futile and mean to take out my frustration on the installer when he did not sell or had any obligation to me in this matterThough, I am surprised that with the language barrier during the interaction with him that he noted that I used profanity and humiliated him. If I had cursed at H[redacted]'s installer, why wasn't there a
phone call to me to address it? It seems to me just another way to get out of honoring
the shoddy work
And finally I will address the statement by H[redacted] that I
threaten himThis is a serious
accusation and I do not take it lightlyMrH[redacted] seems comfortable making
negative blanket statements about my characterTo say that I threaten him and
not say how is amusingH[redacted] stated that I used profanity at his installer, but
do not give any details on how I threaten himI dress professionally; I speak
professionally, and carry myself in such a mannerFor the life of me, I cannot
understand why you would suggest that I threaten youAs frustrated as this
entire ordeal has been, I have not in anyway spoken to you H[redacted] in a hostile manner
I can only think of one reason that H[redacted] would say such a thing, but it would
be hard to prove
After all of this, I do not trust H[redacted] and do not want him
or his associates in my homeI would like another form of settlement, a refund
for the work or an amount to have the work done right
Regards,
[redacted]

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Address: 32 Main St Ste 1, Concord, Massachusetts, United States, 01742-2535

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