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Fairbanks Ultrasound LLC

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Reviews Fairbanks Ultrasound LLC

Fairbanks Ultrasound LLC Reviews (2)

Good Afternoon! We want to start by apologizing for the situation that occurred with the ***It is extremely rare that one of our ultrasound techs get a gender incorrectBecause of this we have the patient sign an elective consent agreement that states that the gender reveal scan is simply for entertainment (attached)We always try and let the parents know if we are having trouble telling at an early stageThe best time to determine the sex of a baby is between 18-weeks, though it can be seen as early as weeks, we offer the gender scan at We have all heard many moms say their baby simply wouldn't "show off" for the ultrasound tech, or move around and play, therefore making a determination on poor images from a positioning point of view can cause risk in being wrongWhen mistakes like this occur, which is extremely rare, we always offer our utmost apologies and a gift in returnIn this case we did refund the [redacted] fully (attached)We also offered them a free 3d4d scanWe truly understand the shock and disappointment and even grief these parents are feeling, and we know it takes a while to recover from the shockOur staff took extreme criticism from Mr [redacted] without any disrespect given in returnWe apologized face to face, apologized later via phone, and even offered free services and fully refunded the ***We understand that in a situation like this, there is simply nothing we can say to make the situation any betterWe are truly sorry and wish the [redacted] the best of luckWe are sorry that this rare occasion fell upon them during this exciting time in lifeLeslie S*** Practice Manager

Good Afternoon! We want to start by apologizing for the situation that occurred with the [redacted]. It is extremely rare that one of our ultrasound techs get a gender incorrect. Because of this we have the patient sign an elective consent agreement that states that the gender reveal scan is simply for...

entertainment (attached). We always try and let the parents know if we are having trouble telling at an early stage. The best time to determine the sex of a baby is between 18-20 weeks, though it can be seen as early as 15 weeks, we offer the gender scan at 16. We have all heard many moms say their baby simply wouldn't "show off" for the ultrasound tech, or move around and play, therefore making a determination on poor images from a positioning point of view can cause risk in being wrong. When mistakes like this occur, which is extremely rare, we always offer our utmost apologies and a gift in return. In this case we did refund the [redacted] fully (attached). We also offered them a free 3d4d scan. We truly understand the shock and disappointment and even grief these parents are feeling, and we know it takes a while to recover from the shock. Our staff took extreme criticism from Mr. [redacted] without any disrespect given in return. We apologized face to face, apologized later via phone, and even offered free services and fully refunded the [redacted]. We understand that in a situation like this, there is simply nothing we can say to make the situation any better. We are truly sorry and wish the [redacted] the best of luck. We are sorry that this rare occasion fell upon them during this exciting time in life. Leslie S[redacted] Practice Manager

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Address: 3419 Airport Way Ste B, Fairbanks, Alaska, United States, 99709-4761

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