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Faircrest Management

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Faircrest Management Reviews (1)

I have never worked with a more unprofessional, incompetent rental management company than Faircrest in Madison, WI.
Days after moving in, a water pipe broke in the apartment building and began flooding our apartment. I immediately called the posted emergency number in the building, labeled on the sign to be used in these exact situations. The number was sent to an answering machine every time I called, and nobody called back for three hours, with nobody showing up on site for five hours. The flooding had begun mid-morning, during general business hours. There was no follow-up on any damage accrued from the standing black water we had in more than one room.
On several different occasions I have come home to an eviction notice on my door. Each time there had been no previous warning about rent discrepancies. I am meticulous about paying rent, and so immediately called the office after receiving each notice to discuss what the problem may be. Despite calling several times across the range of business hours on many different days, nobody ever answered the phone. For each eviction notice, after e-mailing the office with proof of rent payments and asking what the problem was, they determined that it was their error and in fact, no rent was owed. One time he company actually mixed up payments between apartments and went so far as to credit one apartment for overpaying while claiming rent for our place had not been paid. The office is seemingly incapable of maintaining professional relations with their tenants, or managing the accounts properly.
In the time I have lived with this management company, requests for repairs have never come to fruition. It is an older building and so the repairs requested range from rusted out sink pipes, to leaky faucets, to crumbling countertops. The management company also promised in the lease to complete all snow removal, but it is not uncommon for snow to remained unshoveled for 24 hours after inclement weather. If it's an inch or less of snow, there tends to be no removal at all.
I would warn anyone looking to rent in Madison to be leery of Faircrest Management. It is unfortunate, because they own several beautiful old buildings. However, there is a severe lack of professionalism, general competency, and integrity.

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Description: Real Estate Rental Service

Address: 1741 Commercial Ave Ste 102, Madison, Wisconsin, United States, 53704

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