Fairfax Hyundai Inc

08/27/To: Revdex.com, Metro Washington DC
From: Fairfax Hyundai (Matthew W***)
RE: *** *** ** *** / Hyundai ***
We strive to keep every customer happy and do everything possible to ensure a great buying experienceWe also evaluate and check each of our
vehicles that we offer for sale, however, there are times vehicles develop problemsWhen this occurs we will stand behind our vehicle's to the extent of our original agreement.The that *** *** purchased unfortunately suffered an engine failure. The vehicle was purchased with a 50/powertrain warranty*** *** was offered an extended warranty for an additional cost, to cover any problems that could potentially arise, he declinedThe failure of the engine did occur within the powertrain warranty termTherefore we are willing to cover Fifty percent of the cost of engine replacement, as per our agreement at time of purchase*** *** is aware of this, In the meantime we did have a similar vehicle and offered this via email to *** *** on 08/25/and he declined this offer
We will not be able to make payment directly to *** *** as he requestedWe will honor the warranty that came with the vehicle and cover Fifty percent of the cost of engine replacement if the work is done at our facilityThe replacement engine will come with a warranty that is valid at any Hyundai dealer nationwideIf *** *** would like to speak with me directly I can be reached at ###-###-####, or email - ***@fairfaxhyundaiinc.com
Again, I am sorry for the inconvenience this has caused *** ***Sincerely,
Matthew W***
Fairfax Hyundai
###-###-####
***@fairfaxhyundaiinc.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To: [redacted]
From: Matthew W[redacted] - Fairfax Hyundai
We have reviewed our Security Camera's and do not see where we caused the damage. I have spoken with our Service Manager and he is going to take care of the repair as a Good Will Gesture. Our returing...

customers that purchase multiple vehicles are very important to us. We appreciate your business and look forward to serving you for years to come. 
Thank You
 
Matthew W[redacted]
Fairfax Hyundai
###-###-####

We have spoken with the customer and she is taking delivery of the New [redacted] on  (09/19/2015).  We are sorry for the confusion with this program and are honoring the price for the customer.
Fairfax Hyundai

To: Revdex.com
From: Fairfax Hyudnai
RE: Payoff on Trade-in
I am sorry for any confusion surrounding the payoff of the trade in vehcile. The payoff checks are sent out once all paperwork is finalized and the new vehicle loan is funded, this usually takes about two weeks, however,...

it can sometimes take longer. The check was sent to [redacted] Credit Union and we verifed today (7-6-2015) that the check was received and the loan will be satisfied. The check was for the exact amount of the payoff figure that we agreed to as per the purchase order. The customer was informed that if the payoff was less than the amount that was listed as payoff, A refund would be issued from [redacted] Credit Union directly to customer and if the payoff check was less than what [redacted] needed to payoff the vehicle they would be resopnsible for that difference.[redacted] asked that we send her the check and we only send payoff checks directly to the lender that holds title for the vehicle.
If anyone has any additional questions please feel free to give me a call
 
Matthew W[redacted]
Fairfax Hyundai
###-###-####
[redacted]@fairfaxhyundaiinc.com

Review: On the morning of July 27, 2013, I dropped off my 2011 Hyundai Sonata at Fairfax Hyundai and requested (1) the 30,000 mile service, and (2) to check the front-right wheel and tire for possible damage from a pothole. The service advisor stated that the cost of the 30,000 mile service would be “about $400” and that the vehicle would be ready the next day. On July 28 and 29, 2013, I left three voicemails asking when the vehicle would be ready, but no one called me back. At 5:30 PM on July 29, 2013, I went to the facility and asked if my vehicle was ready. The cashiers stated that they could not find my paperwork and I would have to wait. About a half hour later, they said that the printer was broken and I would have to continue to wait. Finally, at 7:00 PM (an hour and a half after I arrived), they gave me my paperwork. Contrary to what the service advisor told me, the bill was for $699.11 (Invoice #[redacted]). This was only for the 30,000 mile service because no work was done to either the front-right wheel or to any other part of the car. I paid the bill and went to my vehicle. I then noticed a large scratch on the front-right side, which was not present when I dropped the vehicle off. I attempted to ask a man wearing a Hyundai shirt nearby who I should talk to regarding the scratch but he saw me and immediately walked away. I then left the facility, too frustrated to speak with anyone else. On July 31, 2013, I sent a letter to Fairfax Hyundai and Hyundai's corporate headquarters with this information and including a photograph of the large scratch. No one ever responded to my letter.Desired Settlement: I expect Fairfax Hyundai to cover the cost of fixing the scratch that its personnel caused to my vehicle and to reconsider the $699.11 bill (which was clearly not “about $400” as they told me when I dropped it off initially).

Business

Response:

To: Revdex.com

From: Fairfax Hyundai

Re: Case # [redacted]

**. [redacted],

I attempted to reach you by phone this morning and have not received a call back. I reviewed the complaint received from **. [redacted] and would like to make the following good will gesture.

I will refund $249.11 of the service bill. This will keep the bill in the $400 range as customer has stated. I will also have the scratch repaired for **. [redacted].

He can contact [redacted] at ###-###-#### to make arrangements for this

repair.

If you have any questions please don’t hesitate to give me a call or email.

Review: I have a 2011 Hyundai sonata and I took it to the dealership for a check engine light. I have approximately 73,000 miles on my car and the engine light was on for a O2 sensor. My warranty company approved the replacement of the sensor and then I was notified by the dealership that the technician could not remove the sensor. The sensor is stuck in a pipe connected to my catalytic converter. The dealership said my only remedy was to replace the converter and my warranty company says this is not covered. The warranty company (warranty direct) advised me that there is a Federal Emissions Warranty that should cover my catalytic converter and asked if the dealership told me about this warranty. They did not, they just quoted me 1200 to fix the converter. The Emissions Warranty is for 8 years, 80,000 miles. I looked up the law on the Internet and it says it covers defects as well as failures and if the car gas a defect the converter should be replaced while still under warranty. The dealership says the problem is the sensor not the converter but if a sensor is stuck in a pipe connected to my converter that sounds like a defect. My warranty company says they cover the sensor not the converter. I'm afraid that this sensor stuck in a pipe connected to my catalytic converter will cause issues with my emissions and I will be out of the warranty period when that happens. The dealership is using the loophole of the issue is the O2 sensor forgetting that its stuck in a major component on my vehicle and the warranty uses the loophole that they cover only the sensor and its not their fault the service technician cannot remove the sensor from the pipe.Desired Settlement: Repair the check engine light issue by replacing the catalytic converter under the Federal Emissions Warranty and replace the O2 sensor

Business

Response:

To: Revdex.com & [redacted]. [redacted],

Thank you for making us aware of this issue. We have contacted Hyundai Corporate and requested they cover the repair, they declined to cover the repair.

I have spokn with our owner, [redacted] and he has agreed to pay for the repair as a good will gesture. Please contact [redacted] (Service Manager) and he will schedule repair.

If you have any additional questions please feel free to give me a call or email.

Thank You,

Manager - Fairfax Hyundai