[redacted] - I wish you would not reject this offer and I am willing to clarify a few of the points that you madeFirst and foremost, an extended service contract was offered that would cover the vehicle for up to five yearsThe complimentary day warranty we offer is for the engine and transmission onlyBecause of its limitation we offer extended service contracts and our complimentary warranty should never deter a customer from purchasing extra coverageI have attached a copy of your declination of this coverageIt is obviously at your discretion to not purchase the warranty but I wanted to clarify that it was recommended and offered to you Regarding the Pennsylvania state inspectionWe were VERY clear that we only warranted our state of Virginia inspectionEvery state has different standards and for that reason we can only warrant Virginia state inspectionI have included a document that you signed clearly highlighting this policy of ours and this was disclosed to your prior to purchase Regarding the list of items that you indicated in the failed inspection, clearly brake fluid, and cabin filter replacements have nothing to do with the inspection of the vehicleThey are wear and tear items that are maintenance relatedEach state has differing tire regulations and the tires passed Virginia inspectionWe have been in business years and have an A- rating with the Revdex.comWe attempt to stand behind our reputation and vehicles and of course do not wish that [redacted] would have to spend anything on his pre-owned vehicleSometimes that is just not the caseEven though the paperwork clearly indicates that the vehicle and inspection are at the future cost of the client, we do not want to hide behind these lawful statementsWe would like to help [redacted] because we understand that sometimes things are not as black and white as they seemWe would be willing to increase our offer to $to help [redacted] We look forward to working with [redacted] to get this resolved Regardfs Fairfax Motors
I received a mailing advertisement clearly marked with an AT&T logo and in every way the telephone number listed indicated it was AT&T It turned out instead to be Direct TV, although I discovered this later the hard way The Direct TV agents all provide different information about important details concerning "service packages" and whether installation is free or may cost hundreds of dollars Now it turns out you don't need Direct TV at all and can instead opt for "Uverse" television, which I found out by coincidence when cancelling the "service package." But good luck cancelling, after several calls I could not get any form of confirmation for my cancellation Notices continued arriving via email the next day that my AT&T and Direct TV "service package" installation was still scheduled, even though it was long since cancelled Meanwhile my credit card had already been charged different times for some type of mysterious equipment inventory fee So I visited the AT&T store today in Orange City, FL, and Manager Trevor asked me to leave after I objected to waiting 10-minutes to confirm that my order was cancelled I cannot tell you how dreadful this organization is in every possible way, especially after spending hours on the telephone yesterday and being thrown out the AT&T store today Keep in mind several employees at the AT&T store were literally standing around merrily chatting with each other and still could not find seconds to look up my order number to confirm it was cancelled And Manager Trevor approved of the employees standing around and not assisting me with this simple request, insisting that I "wait on a list" to confirm the order was cancelled Never mind that I spent hours on the telephone already unable to get a straight answer to an incredibly simple question No wonder this website shows a 92% negative view of this awful company and its sidekick Direct TV
I called [redacted] and we discussed when he can bring the car into the dealership to evaluate the car. We have been in business 22 years and would always allow a customer to see a carfax even if they don't buy the car. This is the first we heard of this complaint and trying to see how we can help...
[redacted] when he comes to the dealership next week with the car. I am sorry that when he attempted to trade the car in the dealership offered a very low trade in. We at Fairfax Motors are attempting to help [redacted].
Andrew G[redacted] President
Fairfax Motors, Inc. [redacted]@fairfaxmotors.com
[redacted] - I wish you would not reject this offer and I am willing to clarify a few of the points that you madeFirst and foremost, an extended service contract was offered that would cover the vehicle for up to five yearsThe complimentary day warranty we offer is for the engine and transmission onlyBecause of its limitation we offer extended service contracts and our complimentary warranty should never deter a customer from purchasing extra coverageI have attached a copy of your declination of this coverageIt is obviously at your discretion to not purchase the warranty but I wanted to clarify that it was recommended and offered to you Regarding the Pennsylvania state inspectionWe were VERY clear that we only warranted our state of Virginia inspectionEvery state has different standards and for that reason we can only warrant Virginia state inspectionI have included a document that you signed clearly highlighting this policy of ours and this was disclosed to your prior to purchase Regarding the list of items that you indicated in the failed inspection, clearly brake fluid, and cabin filter replacements have nothing to do with the inspection of the vehicleThey are wear and tear items that are maintenance relatedEach state has differing tire regulations and the tires passed Virginia inspectionWe have been in business years and have an A- rating with the Revdex.comWe attempt to stand behind our reputation and vehicles and of course do not wish that [redacted] would have to spend anything on his pre-owned vehicleSometimes that is just not the caseEven though the paperwork clearly indicates that the vehicle and inspection are at the future cost of the client, we do not want to hide behind these lawful statementsWe would like to help [redacted] because we understand that sometimes things are not as black and white as they seemWe would be willing to increase our offer to $to help [redacted] We look forward to working with [redacted] to get this resolved Regardfs Fairfax Motors
I received a mailing advertisement clearly marked with an AT&T logo and in every way the telephone number listed indicated it was AT&T It turned out instead to be Direct TV, although I discovered this later the hard way The Direct TV agents all provide different information about important details concerning "service packages" and whether installation is free or may cost hundreds of dollars Now it turns out you don't need Direct TV at all and can instead opt for "Uverse" television, which I found out by coincidence when cancelling the "service package." But good luck cancelling, after several calls I could not get any form of confirmation for my cancellation Notices continued arriving via email the next day that my AT&T and Direct TV "service package" installation was still scheduled, even though it was long since cancelled Meanwhile my credit card had already been charged different times for some type of mysterious equipment inventory fee So I visited the AT&T store today in Orange City, FL, and Manager Trevor asked me to leave after I objected to waiting 10-minutes to confirm that my order was cancelled I cannot tell you how dreadful this organization is in every possible way, especially after spending hours on the telephone yesterday and being thrown out the AT&T store today Keep in mind several employees at the AT&T store were literally standing around merrily chatting with each other and still could not find seconds to look up my order number to confirm it was cancelled And Manager Trevor approved of the employees standing around and not assisting me with this simple request, insisting that I "wait on a list" to confirm the order was cancelled Never mind that I spent hours on the telephone already unable to get a straight answer to an incredibly simple question No wonder this website shows a 92% negative view of this awful company and its sidekick Direct TV
I called [redacted] and we discussed when he can bring the car into the dealership to evaluate the car. We have been in business 22 years and would always allow a customer to see a carfax even if they don't buy the car. This is the first we heard of this complaint and trying to see how we can help...
[redacted] when he comes to the dealership next week with the car. I am sorry that when he attempted to trade the car in the dealership offered a very low trade in. We at Fairfax Motors are attempting to help [redacted].
Andrew G[redacted] President
Fairfax Motors, Inc. [redacted]@fairfaxmotors.com