I live In an Apt complex, so Pest control is out of my hands, after a neighbor moved out I discovered bed bugs, reported it to the management, and after time arrangements were made for Burn's to come out and inspect, They came out with a dog to check things out, and confirmed there were Bed bugsThey schedule a treatment I was given a prep sheet Identifying that they were going to Heat treat the apt, I made arrangements for my dogs to be someplace else for the next days and for me to spend the night at a hotel, to allow the apartment to cool down they did a Chemical treatment insteadwhich was ineffective, when they came back for follow up inspection with a dog, bed bugs were still presentAnother treatment was scheduled, Again it was a chemical treatment, and Another follow up with a dog, only this time was different the inspector showed up with the dog and started the inspection, The dog started throwing up he rushed the dog outside so it could throw up, When I asked him what was wrong I was told the dog got into some chemicals somewhere, I asked if it was for to keep a dog working when it was obviously sick, he got mad and stormed out with out completing the inspection Things I have learned about Burns Treatment may not be as described They refuse to schedule a solid time for an Appt Don't ask about the dogs well being
Don't deal with a female named Kristen through there company she will never answer her phone and when you leave a voicemail she doesn't call you backI called to set up a spraying for our new house and she set me up with a month spray which came out to be $which isn't badBut there is a catch if you don't use all sprayings they charge you there rate which is $which is drastically over pricedWhich I had no clue till I called there direct line so that I could cancel my other sprayings cause we got rid of our houseDealt with one person he told me he had to transfer me to management and when he took me off of hold he said management was busy so they would have to call me backThen when management called me back they gave me options 1)let the service transfer to the people that took our house 2)transfer it to our new property 3)Pay the one time fee of $Which is what i'm going to end up doing since I won't do the other optionsThis is ridiculous and I won't ever be recommending this company to anyone!
After calling several pest elimination companies I found Burns Pest Elimination to be the company I wanted to go withThey seemed to answer all of my questions and made me feel comfortable with their services and quotesI then gave my husband the number to the company to have him set up a day for Burns to come out when our dogs were going to be at the groomers Burns came out and finished their first treatment and I was given a statementI then noticed the amount on the paper was not the same amount I was quotedI called my husbandHe said they quoted him $211.00, when I was quoted $How can you give two different customers two different prices? My husband called Burns and he was transferred to the agent that could help him, there was no answer so he left a messageDays later and no phone call back, I made a call and was told there was only one agent assigned to our case and only he could help usSo again I was sent to his voicemailA week later I was on my out the door and a Burns technician was at the doorI didn't understand because we hadn't set up an appointment and still no one had returned our callsThe technician called my husband and told him that he would have to speak with someone at the office in regards to pricing, but he could set up our next appointmentThe appointment was set for 12/24/between 8-We waited at our home between that time and then left our house to our neighborsWhen walking back home it was then 2:15pm and the burns truck was outside of our homeWe walked inside and he never came to our doorWe then received an email stating there was a treatment done on this dayThere was no way he could have treated our backyard when we have unfriendly German Shepherds in our yardWe started calling the company with no response backAnd again they came out in January to spray our yard and again no one returns our phone callThis is beyond frustratingWe will not do business with this company againWe figured the only way to get someone on the phone is not to pay the billMatybe, just maybe then we can get someone to call us back
I live In an Apt complex, so Pest control is out of my hands, after a neighbor moved out I discovered bed bugs, reported it to the management, and after time arrangements were made for Burn's to come out and inspect, They came out with a dog to check things out, and confirmed there were Bed bugsThey schedule a treatment I was given a prep sheet Identifying that they were going to Heat treat the apt, I made arrangements for my dogs to be someplace else for the next days and for me to spend the night at a hotel, to allow the apartment to cool down they did a Chemical treatment insteadwhich was ineffective, when they came back for follow up inspection with a dog, bed bugs were still presentAnother treatment was scheduled, Again it was a chemical treatment, and Another follow up with a dog, only this time was different the inspector showed up with the dog and started the inspection, The dog started throwing up he rushed the dog outside so it could throw up, When I asked him what was wrong I was told the dog got into some chemicals somewhere, I asked if it was for to keep a dog working when it was obviously sick, he got mad and stormed out with out completing the inspection Things I have learned about Burns Treatment may not be as described They refuse to schedule a solid time for an Appt Don't ask about the dogs well being
Don't deal with a female named Kristen through there company she will never answer her phone and when you leave a voicemail she doesn't call you backI called to set up a spraying for our new house and she set me up with a month spray which came out to be $which isn't badBut there is a catch if you don't use all sprayings they charge you there rate which is $which is drastically over pricedWhich I had no clue till I called there direct line so that I could cancel my other sprayings cause we got rid of our houseDealt with one person he told me he had to transfer me to management and when he took me off of hold he said management was busy so they would have to call me backThen when management called me back they gave me options 1)let the service transfer to the people that took our house 2)transfer it to our new property 3)Pay the one time fee of $Which is what i'm going to end up doing since I won't do the other optionsThis is ridiculous and I won't ever be recommending this company to anyone!
After calling several pest elimination companies I found Burns Pest Elimination to be the company I wanted to go withThey seemed to answer all of my questions and made me feel comfortable with their services and quotesI then gave my husband the number to the company to have him set up a day for Burns to come out when our dogs were going to be at the groomers Burns came out and finished their first treatment and I was given a statementI then noticed the amount on the paper was not the same amount I was quotedI called my husbandHe said they quoted him $211.00, when I was quoted $How can you give two different customers two different prices? My husband called Burns and he was transferred to the agent that could help him, there was no answer so he left a messageDays later and no phone call back, I made a call and was told there was only one agent assigned to our case and only he could help usSo again I was sent to his voicemailA week later I was on my out the door and a Burns technician was at the doorI didn't understand because we hadn't set up an appointment and still no one had returned our callsThe technician called my husband and told him that he would have to speak with someone at the office in regards to pricing, but he could set up our next appointmentThe appointment was set for 12/24/between 8-We waited at our home between that time and then left our house to our neighborsWhen walking back home it was then 2:15pm and the burns truck was outside of our homeWe walked inside and he never came to our doorWe then received an email stating there was a treatment done on this dayThere was no way he could have treated our backyard when we have unfriendly German Shepherds in our yardWe started calling the company with no response backAnd again they came out in January to spray our yard and again no one returns our phone callThis is beyond frustratingWe will not do business with this company againWe figured the only way to get someone on the phone is not to pay the billMatybe, just maybe then we can get someone to call us back