The Honda [redacted] was service at our dealership on 5/6/ At this service visit we installed summer tires, Checked AC Operation, Performed and oil service and multipoint inspection, Inspected condition opf brakes and replaced cabin air filter As part of the oil service we perform a visual inspection of all belts and hoses for wear On 5/9/this vehicle was towed to our dealership Upon checking the vehicle we found that a hose clamp on the lower radiator hose had broken and coolant had leaked from the vehicle The vehicle was driven until the engine overheated and this caused internal damage to the engine and the engine will need replaced Although we did perform an oil service and a visual inspection of hoses days before this occurred we are not responsible for what happened as we can not predict if a failure will occur Where this is located it can not be seen from under the vehicle and our inspection is checking conditions of hoses As a goodwill gesture we did offer the customer a discounted price on the engine replacement of which we still intend to honor
When our body shop performs a rust repair on a vehicle there is no warranty on the work. With that being said as a goodwill gesture to our customer we are willing to replace both truck bedsides and split the repair cost 50/
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear [redacted]
I am writing in response to a complaint received from you regarding Andrew M[redacted].
First let me apologize to Mr M[redacted] for any inconvienence this may have caused him. We have flagged this customer in our system so that he will not receive...
any correspondence from us. No future mailings will be sent to him from Fairfield Honda. I do want to let him know that we can not control anything the vehicle manufacturer may send out. If you have any other questions please don 't hesitate to contact us.
Sincerely,
Donald D [redacted], Service Director
We still stand by our original statement that we can not predict everything that may fail on a vehicle from doing an inspection of it. Unfortunately when this hose clamp failed the vehicle was driven until it overheated and damaged the engine. A vehicle that is 12 years old and has been driven for 232000 miles is going to have some parts that show rust and corrosion. This is normal for a vehicle with the age and mileage of this vehicle. When they picked up their vehicle after we replaced the engine with a used engine we pointed some of this out to them. This does not mean any of these items may fail soon as there is no way to predict some failures in a vehicle.
Dear [redacted]I am writing in response to a complaint received from you regarding Andrew M[redacted]. First let me apologize to Mr M[redacted] for any inconvienence this may have caused him. We have flagged this customer in our system so that he will not receive any correspondence...
from us. No future mailings will be sent to him from Fairfield Honda. I do want to let him know that we can not control anything the vehicle manufacturer may send out. If you have any other questions please don 't hesitate to contact us.Sincerely,Donald D [redacted], Service Director
The 2004 Honda [redacted] was service at our dealership on 5/6/2016. At this service visit we installed summer tires, Checked AC Operation, Performed and oil service and multipoint inspection, Inspected condition opf brakes and replaced cabin air filter. As part of the oil service...
we perform a visual inspection of all belts and hoses for wear. On 5/9/2016 this vehicle was towed to our dealership. Upon checking the vehicle we found that a hose clamp on the lower radiator hose had broken and coolant had leaked from the vehicle. The vehicle was driven until the engine overheated and this caused internal damage to the engine and the engine will need replaced. Although we did perform an oil service and a visual inspection of hoses 3 days before this occurred we are not responsible for what happened as we can not predict if a failure will occur. Where this is located it can not be seen from under the vehicle and our inspection is checking conditions of hoses. As a goodwill gesture we did offer the customer a discounted price on the engine replacement of 2600.00 which we still intend to honor.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:As stated before, my husband specified that the vehicle receive inspection for summer safety- not just a quick visual. The report given us verbally was that the vehicle was in good shape and the written report stated ALL hoses were checked (not just visible hoses). Furthermore, upon pick up of the vehicle, the new report states that there is much rust that is evident among hoses and exhaust system, etc. This is NOT what we were told on the first inspection- yet we had not driven the vehicle more than 64 miles before it was back in the shop. Why is all of this rust and problems visible now and NOT before?? We are now further convinced that there was negligence upon the dealership/person who conducted the first inspection. It is still our belief that the rusted clamps should have been spotted and replaced, thus preventing the coolant loss and overheating of the engine within only 64 miles of leaving the dealership and being told that the vehicle was good to go. It is still our opinion that the dealership does hold more responsibility than they admit and that for their integrity should refund the over $2600 we paid for repair.
Regards,
[redacted] And [redacted]
Dear [redacted],
I am responding to Revdex.com complaint ID [redacted]. We originally made a clerical error and sent the check to a customer with the same name as the customer who should have received it. On October 9, 2014 we sent the finder's fee of 100.00 to the customer by...
check number [redacted].
The customer has received ouor check and has cashed it on October 16, 2014.
If you have any further questions please don't hesitate to contact me.
Sincerely,
Donald D [redacted] Jr
The Honda [redacted] was service at our dealership on 5/6/ At this service visit we installed summer tires, Checked AC Operation, Performed and oil service and multipoint inspection, Inspected condition opf brakes and replaced cabin air filter As part of the oil service we perform a visual inspection of all belts and hoses for wear On 5/9/this vehicle was towed to our dealership Upon checking the vehicle we found that a hose clamp on the lower radiator hose had broken and coolant had leaked from the vehicle The vehicle was driven until the engine overheated and this caused internal damage to the engine and the engine will need replaced Although we did perform an oil service and a visual inspection of hoses days before this occurred we are not responsible for what happened as we can not predict if a failure will occur Where this is located it can not be seen from under the vehicle and our inspection is checking conditions of hoses As a goodwill gesture we did offer the customer a discounted price on the engine replacement of which we still intend to honor
When our body shop performs a rust repair on a vehicle there is no warranty on the work. With that being said as a goodwill gesture to our customer we are willing to replace both truck bedsides and split the repair cost 50/
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear [redacted]
I am writing in response to a complaint received from you regarding Andrew M[redacted].
First let me apologize to Mr M[redacted] for any inconvienence this may have caused him. We have flagged this customer in our system so that he will not receive...
any correspondence from us. No future mailings will be sent to him from Fairfield Honda. I do want to let him know that we can not control anything the vehicle manufacturer may send out. If you have any other questions please don 't hesitate to contact us.
Sincerely,
Donald D [redacted], Service Director
We still stand by our original statement that we can not predict everything that may fail on a vehicle from doing an inspection of it. Unfortunately when this hose clamp failed the vehicle was driven until it overheated and damaged the engine. A vehicle that is 12 years old and has been driven for 232000 miles is going to have some parts that show rust and corrosion. This is normal for a vehicle with the age and mileage of this vehicle. When they picked up their vehicle after we replaced the engine with a used engine we pointed some of this out to them. This does not mean any of these items may fail soon as there is no way to predict some failures in a vehicle.
Dear [redacted]I am writing in response to a complaint received from you regarding Andrew M[redacted]. First let me apologize to Mr M[redacted] for any inconvienence this may have caused him. We have flagged this customer in our system so that he will not receive any correspondence...
from us. No future mailings will be sent to him from Fairfield Honda. I do want to let him know that we can not control anything the vehicle manufacturer may send out. If you have any other questions please don 't hesitate to contact us.Sincerely,Donald D [redacted], Service Director
The 2004 Honda [redacted] was service at our dealership on 5/6/2016. At this service visit we installed summer tires, Checked AC Operation, Performed and oil service and multipoint inspection, Inspected condition opf brakes and replaced cabin air filter. As part of the oil service...
we perform a visual inspection of all belts and hoses for wear. On 5/9/2016 this vehicle was towed to our dealership. Upon checking the vehicle we found that a hose clamp on the lower radiator hose had broken and coolant had leaked from the vehicle. The vehicle was driven until the engine overheated and this caused internal damage to the engine and the engine will need replaced. Although we did perform an oil service and a visual inspection of hoses 3 days before this occurred we are not responsible for what happened as we can not predict if a failure will occur. Where this is located it can not be seen from under the vehicle and our inspection is checking conditions of hoses. As a goodwill gesture we did offer the customer a discounted price on the engine replacement of 2600.00 which we still intend to honor.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:As stated before, my husband specified that the vehicle receive inspection for summer safety- not just a quick visual. The report given us verbally was that the vehicle was in good shape and the written report stated ALL hoses were checked (not just visible hoses). Furthermore, upon pick up of the vehicle, the new report states that there is much rust that is evident among hoses and exhaust system, etc. This is NOT what we were told on the first inspection- yet we had not driven the vehicle more than 64 miles before it was back in the shop. Why is all of this rust and problems visible now and NOT before?? We are now further convinced that there was negligence upon the dealership/person who conducted the first inspection. It is still our belief that the rusted clamps should have been spotted and replaced, thus preventing the coolant loss and overheating of the engine within only 64 miles of leaving the dealership and being told that the vehicle was good to go. It is still our opinion that the dealership does hold more responsibility than they admit and that for their integrity should refund the over $2600 we paid for repair.
Regards,
[redacted] And [redacted]
Dear [redacted],
I am responding to Revdex.com complaint ID [redacted]. We originally made a clerical error and sent the check to a customer with the same name as the customer who should have received it. On October 9, 2014 we sent the finder's fee of 100.00 to the customer by...
check number [redacted].
The customer has received ouor check and has cashed it on October 16, 2014.
If you have any further questions please don't hesitate to contact me.
Sincerely,
Donald D [redacted] Jr