Fairfield Inn And Suites Marriott

Complaint: [redacted] I am rejecting this response because: It was not based on what actually took placeThis [redacted] must be severely reprimanded before someone else becomes her victim Thanks Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: It was not based on what actually took place. This [redacted] must be severely reprimanded before someone else becomes her victim.                                                                                                                                                                                                                      Thanks Sincerely,                                                                                                                                           [redacted].

Company's response below:Dear Revdex.com, We are sorry that the guest felt like he was mistreated, that is never how we want anyone to feel. Our goal is to” Wow” our guest.  Our policy was explained to the Guest on several occasion. If the guest is paying by cash they is a deposit require for...

incidentals, upon check out if everything is fine with the room, the guest receives the deposit back. The guest was not charged a different amount nor was he charged extra, the guest had an [redacted] rate  and was charged the rate that he booked the reservation under. If you have any other concern please feel free to reach out to me. Thank you,   [redacted]Fairfield Inn & Suites [redacted]