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Fairfield Inn Ontario

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Fairfield Inn Ontario Reviews (2)

Initial Business Response /* (1000, 5, 2015/08/21) */
Contact Name and Title: *** ** Inn Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
Dear Mr***,
Please accept my sincere apology for any inconvenience regarding your no show feeWhen you cancel a
reservation you are provide a cancellation number as confirmationThe reservation was not canceled and a no show fee was appliedAs a gesture of goodwill, I have applied a one time credit to your Visa in the amount of $If you have an additional comments or concerns, please feel free to contact me directly at XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
thanks

Initial Business Response /* (1000, 5, 2015/09/24) */
Dear Ms. [redacted],
Thank you for contacting the Revdex.com regarding your recent reservations at the Ontario Fairfield Inn. Please accept my sincere apology regarding any inconvenience regarding the no show charges. There was...

only one reservation under the name [redacted] and that reservation was canceled. After talking to Expedia they explained you booked three additional rooms but every reservation under different names. You only canceled the reservation under your name. I explained to Expedia that if you can provide the three cancelation numbers for those three additional rooms you booked then we can reverse the charges. Otherwise, we will not be able to reverse the no-show charges due to the fact we would have been sold out but held on to your guaranteed reservations and turned away other potential guests resulting in a loss of revenue.
As a gesture of goodwill I have credited your MasterCard the total of all three no-show charges. This is a one time courtesy. In the future please make sure to cancel your reservations the day before arrival and to write down your cancellation numbers. If you have any additional comments or concerns, please feel free to contact me directly at XXX-XXX-XXXX.
Thank you,
[redacted]
Inn Manager
Ontario Fairfield Inn
Initial Consumer Rebuttal /* (2000, 7, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I felt that I had taken the right steps to cancel the rooms, but I am thankful for the refund and will be sure to be more detailed during the cancellation process in the future.

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Address: 3201 Centre Lake Dr, Ontario, California, United States, 91761-1214

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