Fairfield Inn

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Fairfield Inn regarding complaint ** [redacted] Regards, [redacted] ***

I called the business and spoke with the *** *** *** ***She said that when the races come into town all guests are told 2-weeks in advanceDue to the high level of visitors the business doesn't even accept week to week reservations done if the rooms are all booked up for that time
In this case these rooms were all booked and had one overbooked roomThis customer was not in the room at the time and it was not paid for nor was a reservation made before the rooms were booked

To whom it may concern, I am writing to respond about the filed complaint by Mr*** ***. He was indeed a customer at the Fairfield Inn Portland Maine Mall. Our goal is to make sure our guest are completely satisfied with their stay. Every effort was made to make sure that
the second room that Mr*** was moved to was to his satisfaction. As for his complaint about bed bugs, firstly we take those matters very seriously. Second we've thoroughly had the room checked by our in house maintenance and a professional pest control company and not found any evidence of bed bugs. Based on those findings and are resolution in moving Mr *** to room that was up to Marriott standards we feel that we have made all reasonable attempts to make sure his stay was satisfactory. At this time the hotel will not be taking any further actions. Please close this case. *** *. *** ***General Manager*** *** * ** *** Fairfield Inn by Marriott* *** ***
*** ** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Fairfield Inn regarding complaint **...

[redacted]
Regards,
[redacted]

Review: I stayed in a room here over Thanksgiving, from Wednesday, November 25 to Saturday, November 28. During that time, I acquired insect bites in three different locations. My husband and I at first thought they were possibly a reaction to something there, but later discovered that they were in fact, bites. I had clusters of them in three different locations on my body. As I was checking out, I attempted to inform a man at the front desk, but didn't want to say "bed bugs" in the lobby. I told him that either I was having a reaction to their lotion or there was another problem with the room and they would need to have it checked. He got angry and told me there was nothing wrong with their lotion, they give it to every room. So I explained that it could be bed bugs. He and the other woman at the front desk yelled no, and backed away from me. I had this diagnosed by a doctor the following day and called back. I left a message and was told by the 1-800 customer service that I would get a call back in 3-5 business days. I did not. So I called again on Monday and was told by a supervisor that they should have called me and she was leaving a message for the GM to call her and me the next day. That was yesterday and I still have not heard anything from anyone.Desired Settlement: I believe I should have a complete refund as well as medical expenses covered. In addition, a call back would be nice. Maybe even an apology for the way I was treated.

Review: Good day I have been staying at the econolodge for about 65 days and today I was told that as of Friday and Saturday of this week I can no longer stay here due to [redacted] wants to put all families out of hotel due to the [redacted] coming this weekend I do not think that this is fair. All because [redacted] wants to double rates on hotels rooms I mostly pay by the week but today I was told even if I could pay I must go. This is not the proper way to do business, [redacted]s should not have families out on the street just because they come into town. This hotel is in western [redacted] county please assist us in having a place to stay. Please keep in mind I am a CASH/ CREDIT CUSTOMERDesired Settlement: I would like to stay where I am. The [redacted] Attraction should not effect me whereas I'm put out on the street for a weekend seems very UNFAIR

Business

Response:

I called the business and spoke with the [redacted]. She said that when the races come into town all guests are told 2-3 weeks in advance. Due to the high level of visitors the business doesn't even accept week to week reservations done if the rooms are all booked up for that time. In this case these rooms were all booked and had one overbooked room. This customer was not in the room at the time and it was not paid for nor was a reservation made before the rooms were booked.

Review: I was charged for staying two nights instead of one. Inturn my bank charged me with two overdraft fees and a transfer fee. I was refunded for the extra night, one overdraft fee and the transfer fee. There is still one overdraft fee that has not been resolved at the present moment.Desired Settlement: I would like to have the $35 for the second overdraft fee and the $152.90 refunded to me for the mistake on behalf of the hotel and the inconvenience of my money not being in place at the time that it was needed.

Business

Response:

This in response to the

complaint regarding case #[redacted] for a charge on a guest bank account for

overdraft fees for an error that was made. I had a phone call into the bank and

was waiting for a return call to discuss the fees and see if the bank would

reverse the fees as we have done in the past being that it was not the

customers fault. The bank finally returned the call today and after speaking

with the manager unfortunately they would not reverse the overdraft fee.

We went ahead and credit her card the $[redacted] as requested. Please see the

attached folio regarding that credit.

Review: My boyfriend and I attended a wedding and stayed at your hotel Saturday, September 6, 2014 through Sunday, September 7, 2014. Upon arrival, we were disappointed to see that our room had 2 queen beds instead of 1 king bed. We decided to let it go because we were running late and the shuttle to the wedding was coming so we had to rush to get down to the lobby. We left the room and realized we forgot the wedding card. We then tried to get back into the room and our cards wouldn't work. So, we had to go back to the lobby and request new cards. We ended up having to wait for the last shuttle and were late to the wedding due to this error. Additionally, we had trouble with the air conditioning unit while we slept and we couldn't fall asleep because there were no room darkening curtains. There was a bright neon sign outside the window that shined through all night long. In the morning ,we woke up with the sun as it rose. This entire experience was a big disappointment. We were charged $160, which was supposed to be a reduced rate; I've paid less than that at 4-5 star hotels in center city in Philadelphia, PA. If I am paying over $150 for a hotel, then it better be top notch. I was appalled at this hotel and will not be returning in the future.Desired Settlement: I want a full refund to my method of payment which was a Visa credit card. Our room number was 418.

Business

Response:

I called this guest personally to resolve this complaint, as well as sent a follow up email through the Marriott approved guest satisfaction system to confirm their desired resolution. This complaint is closed. Should you need anything else to close this complaint, please do not hesistate to reach out. Thank You, [redacted] General Manager Fairfield Inn Deptford

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.