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Fairmont Specialty Insurance Managers

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Fairmont Specialty Insurance Managers Reviews (3)

Again, Ms [redacted] abuse of her tub is not our responsibilityOur position in this matter is clearly stated in our first response and will not change no matter how many more accusations, slanderous statements and subjective opinions are fabricated

Tell us why here...It is difficult to comprehend the accusations made by [redacted] ***I can only respond by explaining these simple and unembellished truths to answer this complaint with professionalismBath Fitter was hired / contracted to remodel [redacted] bathroom at his request [redacted] signed a legal and binding contract at his own discretionAn agreed upon install date was given at the point of saleAt some point there after, due to the the horrid and un-kept condition of [redacted] neglected bathroom caused his plumbing issues to present more of a problem [redacted] then started calling our office and was extremely belligerent to all he spoke with while demanding an accelerated install dateHe was told repeatedly this was not possible as the schedule was full [redacted] lack of attention to his property does not constitute an emergency on Bath Fitter's behalf [redacted] signed the contract and agreed upon the install date at the point of saleAgain, this was done at his own discretionHe has falsely accused Bath Fitter of wrong doingBath Fitter is bound by state law to provide a legal and binding contract to it's customers with a three day wright of rescission [redacted] did not exercise this optionAll consumers are responsible for their own actions when signing a contracts as are we [redacted] lies and poor maintenance of his property should not reflect on the business practices of BATH FITTER nor taint our reputation [redacted] have no idea the amount of time, work and cost of preparing for an impending install as they have claimedQuite frankly it is a travesty to think a consumer like [redacted] have all the internet in its favor by lying, manipulating and exaggerating the truths behind a complaint about our companyIs there no accountability on behalf of the consumer to abide by the same laws we and all other legitimate businesses are responsible and accountable for [redacted] bathroom is approximately plus years oldIf they were not so irresponsible in maintaining the condition of this very old bathroom, this situation may not have occurredTo summarize, this complaint was done out of spite! The full refund of [redacted] down payment was infact refunded some time agoI can only hope the next business [redacted] illegally manipulate do not cause them the same unjustified burden they have caused us!

Complaint: [redacted] I am rejecting this response because: They are actually acusing me of abusing my tub, and saying I fabricated this whole incidentReally this is how they treat customers? If bathing my small sons daily and myself is abusing my tub of years then I am guiltyNothing fell in my tub it was a fracture crack on the side which when their technician showed up pressed on it and made the hole because there is a major gap under the overlay of the tub they put downBottom line they did not install or measure the tub properly to fit flush with the original tub and now they will not honor their Lifetime WarrantyTo put the tub back in an hour this is totally unacceptable, and obviously the way they make their money and to blame the customer for their shotty workmanship I have asked for a refund so I can fix the tubI have asked for a new tub which I would have someone else install but they rejuected both offers because they want to charge an hour for to hoursThis Lifetime Warranty is complete joke they are not willing to accept responsibility for their actionsWhy even have a warranty? They think by making it all about the customer and their so called abuse of a tub they will never have to honor the warrantyI will not stop defending myself, because I have done nothing wrong, did not abuse my tub and with a clear concious will not just go away, even though this is what they want me to do Sincerely, [redacted]

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