Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:To whom it may concern,I believe that the Joe Rodeo watch that was sold to me to be a "Frankenstien" watch, and not a new watch.It did not come in box nor have a letter of authenticity, waranty, intructions or a manual of any sortWhile I was wearing it on the day I purchased it the watch literally fell off my wristpins were coming out of the wrist band.Hardly a new watchAlso if I wear the watch and it rains, water gets into itIf I wear the watch and wash my hands, water gets into itHardly a water resistant watchThe watch has not been mishandled in any way shape or formAt no time was the setting crown touched or adjusted in anyway by myselfThe watch has not been submerged in waterEvery time water gets into the watch, it stops workingI have taken the watch back to them for repairs twice and water still gets inThey are incapable of fixing the watchAt this point, I want them to assume responsibility and to give me a total refund for $ I have proof of everything I have statedOriginal receipt, receipt for repairs and pictures of the watch with water in it.The above statements are trueThank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The Joe Rodeo diamond watch was sold NEW and not refurbished! It has a month manufacture's Warranty "against all manufacturing defects"It is written "water resistant" on the back casing of the watchHowever, the warranty does not cover damages caused by mishandling of the watchWhen the customer brought the watch in, there was moisture on the inside of the crystalThe setting crown must have been open while being in contact with water or the watch was completely submerged in waterWater resistant doesn't mean water proofAs a courtesy, we dried and cleaned the watch and replaced the gasket at no chargeBefore allowing water to get on the watch, customer has to read manualThe watch can be fixed, but there will be a chargeHe has the option of sending the watch directly to the manufacturer or we can have it fixed for him
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:To whom it may concern,I believe that the Joe Rodeo watch that was sold to me to be a "Frankenstien" watch, and not a new watch.It did not come in box nor have a letter of authenticity, waranty, intructions or a manual of any sortWhile I was wearing it on the day I purchased it the watch literally fell off my wristpins were coming out of the wrist band.Hardly a new watchAlso if I wear the watch and it rains, water gets into itIf I wear the watch and wash my hands, water gets into itHardly a water resistant watchThe watch has not been mishandled in any way shape or formAt no time was the setting crown touched or adjusted in anyway by myselfThe watch has not been submerged in waterEvery time water gets into the watch, it stops workingI have taken the watch back to them for repairs twice and water still gets inThey are incapable of fixing the watchAt this point, I want them to assume responsibility and to give me a total refund for $ I have proof of everything I have statedOriginal receipt, receipt for repairs and pictures of the watch with water in it.The above statements are trueThank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The Joe Rodeo diamond watch was sold NEW and not refurbished! It has a month manufacture's Warranty "against all manufacturing defects"It is written "water resistant" on the back casing of the watchHowever, the warranty does not cover damages caused by mishandling of the watchWhen the customer brought the watch in, there was moisture on the inside of the crystalThe setting crown must have been open while being in contact with water or the watch was completely submerged in waterWater resistant doesn't mean water proofAs a courtesy, we dried and cleaned the watch and replaced the gasket at no chargeBefore allowing water to get on the watch, customer has to read manualThe watch can be fixed, but there will be a chargeHe has the option of sending the watch directly to the manufacturer or we can have it fixed for him