[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] The reason that I have chose that the business has not resolved the issue is because once we gave all he information to *** Ford they than stated that they needed to call someone to come out and look at the car to even determine either the warranty company would fix our vehicle My husband just recieved a call today from *** stating that they ordered the motor and are just waiting for it to come in and be replaced *** from *** stated that it should all be covered We have been without the car since December 22, and have made two car payments without the vehicle in our possessionWe are waiting to have our vehicle back and it seems like we are having to jump thru hoops to make it happen With our warranty that we got with our vehicle we should of been given a loaner car and Sheehy doesnt seem care about that
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
***
*** *** To answer the first part of the business response to my question they fully agreed to match the sales price and the trade in price and then hours later once we agreed to a deal they took there offer backTo answer the second part of the business response they say I bashed them on social media? When and where did I do that because I never did thatSince this dispute I have purchased a truck for a even better deal than they offered so I don't want to purchase anything from themWhat i'm requesting is *** dollars in compensation for my trouble and a apology from them for treating me like this and a promise they will not treat future customers like this
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
We have resolved the issue with [redacted] He came to the store and we sat down and went over all of his concerns.We issued him a [redacted] check and he left completely satisfied.Any questions please advise. Brandon S[redacted]General Manager/Partner
We had giving Mr [redacted] a figure to match what he had in WV at another Toyota store. Once he agreed to the number he mentioned he had a trade and they were giving him 18k for it. We researched the number with out having him come to the store to save him a trip and the research indicated the number...
to be more then we were willing to offer. Then he went on social media and said that we were not a good place to do business He also complained to [redacted]. We felt it was in the best interest not to do business with Mr. [redacted] when we could not satisfy his wants. Any questions please call me [redacted].
* [redacted] is a copy of the repair order dated 6/9/2015. We replaced front brake pads and re-repaired the damage on the leather seats. With respect to the differential service we explained to her that it is not recommended until 30000 miles and the vehicle had 28000 miles on...
it when it was purchased thus not needing to be done.Respectfully, [redacted]
Revdex.com Case # [redacted]We received your inquiry on January 24, 2017 and are
furnishing the following items for both the vehicle owner and the Revdex.com. A
current [redacted] that lists Oil and Filter/ Engine services on the following
dates. Also provided is the repair order showing the same prior to...
customer’s
purchase of this vehicle. It is always out goal to assist our customers with all
of their vehicle needs in both sales and service.We are showing an Oil and Filter/Engine serviced on the
following dates as listed on this vehicle’s [redacted]report:06-25-201301-06-201410-14-201512-16-2015We completed the following same services here on the dates
below:04-26-2016 (customer purchased vehicle on 05-28-2016)08-28-2016This customer has warranty coverage on this vehicle and our
hope is the documents provided will assist her in the approval of her warranty
claim.Best Regards,Greg M[redacted]
To whom it may concern,I am responding to Mr. [redacted]' complaint regarding the [redacted] that he purchased on 4/15/2017. Sheehy Toyota of Stafford makes an effort to ensure that every vehicle we sell is free of manufacturer recalls. The vehicle that Mr. [redacted] purchased...
was deemed free of all manufacturer recalls when he purchased it in April. Please see attached NHTSA recall information signed by Mr. [redacted]. [redacted] has acknowledged this headlight problem by offering a warranty enhancement coverage on the high beam/DRL bulbs for 5 years or 72,000 miles (whichever occurs first), but did not issue an official recall. Unfortunately, Mr. [redacted]' vehicle was not within the warranty parameters offered by [redacted]. Upon realization that the bulbs were indeed shattered, Sheehy Toyota replaced the high beam bulbs at no charge to the customer on 4/19/17. Please see attached service invoice. We certainly understand Mr. [redacted]' frustration with his high beams not functioning and would like to offer a resolution to his concern. Sheehy Toyota of Stafford is willing to replace the headlight assembly on both sides of his [redacted] at a nominal cost to the consumer. We will cover the cost of the replacement parts ([redacted]), but would ask Mr. [redacted] to contribute $[redacted] towards the labor for the installation. We are also willing to place him in a courtesy loaner vehicle while his car is being serviced. We hope that this is a satisfactory resolution for Mr. [redacted]. Please feel free to contact me with any additional questions or concerns. Best Regards
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] The reason that I have chose that the business has not resolved the issue is because once we gave all he information to *** Ford they than stated that they needed to call someone to come out and look at the car to even determine either the warranty company would fix our vehicle My husband just recieved a call today from *** stating that they ordered the motor and are just waiting for it to come in and be replaced *** from *** stated that it should all be covered We have been without the car since December 22, and have made two car payments without the vehicle in our possessionWe are waiting to have our vehicle back and it seems like we are having to jump thru hoops to make it happen With our warranty that we got with our vehicle we should of been given a loaner car and Sheehy doesnt seem care about that
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
***
*** *** To answer the first part of the business response to my question they fully agreed to match the sales price and the trade in price and then hours later once we agreed to a deal they took there offer backTo answer the second part of the business response they say I bashed them on social media? When and where did I do that because I never did thatSince this dispute I have purchased a truck for a even better deal than they offered so I don't want to purchase anything from themWhat i'm requesting is *** dollars in compensation for my trouble and a apology from them for treating me like this and a promise they will not treat future customers like this
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
We have resolved the issue with [redacted] He came to the store and we sat down and went over all of his concerns.We issued him a [redacted] check and he left completely satisfied.Any questions please advise. Brandon S[redacted]General Manager/Partner
We had giving Mr [redacted] a figure to match what he had in WV at another Toyota store. Once he agreed to the number he mentioned he had a trade and they were giving him 18k for it. We researched the number with out having him come to the store to save him a trip and the research indicated the number...
to be more then we were willing to offer. Then he went on social media and said that we were not a good place to do business He also complained to [redacted]. We felt it was in the best interest not to do business with Mr. [redacted] when we could not satisfy his wants. Any questions please call me [redacted].
* [redacted] is a copy of the repair order dated 6/9/2015. We replaced front brake pads and re-repaired the damage on the leather seats. With respect to the differential service we explained to her that it is not recommended until 30000 miles and the vehicle had 28000 miles on...
it when it was purchased thus not needing to be done.Respectfully, [redacted]
Revdex.com Case # [redacted]We received your inquiry on January 24, 2017 and are
furnishing the following items for both the vehicle owner and the Revdex.com. A
current [redacted] that lists Oil and Filter/ Engine services on the following
dates. Also provided is the repair order showing the same prior to...
customer’s
purchase of this vehicle. It is always out goal to assist our customers with all
of their vehicle needs in both sales and service.We are showing an Oil and Filter/Engine serviced on the
following dates as listed on this vehicle’s [redacted]report:06-25-201301-06-201410-14-201512-16-2015We completed the following same services here on the dates
below:04-26-2016 (customer purchased vehicle on 05-28-2016)08-28-2016This customer has warranty coverage on this vehicle and our
hope is the documents provided will assist her in the approval of her warranty
claim.Best Regards,Greg M[redacted]
To whom it may concern,I am responding to Mr. [redacted]' complaint regarding the [redacted] that he purchased on 4/15/2017. Sheehy Toyota of Stafford makes an effort to ensure that every vehicle we sell is free of manufacturer recalls. The vehicle that Mr. [redacted] purchased...
was deemed free of all manufacturer recalls when he purchased it in April. Please see attached NHTSA recall information signed by Mr. [redacted]. [redacted] has acknowledged this headlight problem by offering a warranty enhancement coverage on the high beam/DRL bulbs for 5 years or 72,000 miles (whichever occurs first), but did not issue an official recall. Unfortunately, Mr. [redacted]' vehicle was not within the warranty parameters offered by [redacted]. Upon realization that the bulbs were indeed shattered, Sheehy Toyota replaced the high beam bulbs at no charge to the customer on 4/19/17. Please see attached service invoice. We certainly understand Mr. [redacted]' frustration with his high beams not functioning and would like to offer a resolution to his concern. Sheehy Toyota of Stafford is willing to replace the headlight assembly on both sides of his [redacted] at a nominal cost to the consumer. We will cover the cost of the replacement parts ([redacted]), but would ask Mr. [redacted] to contribute $[redacted] towards the labor for the installation. We are also willing to place him in a courtesy loaner vehicle while his car is being serviced. We hope that this is a satisfactory resolution for Mr. [redacted]. Please feel free to contact me with any additional questions or concerns. Best Regards